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Freeware Vendor's Web Tracking Draws Curses
The free cartoon character cursor provided by Comet Systems Inc. tracks and stores the web visits of millions of people. This potential privacy issue was

incident tracking software  policy prior to this incident, an earlier posting of it would have blunted much of the criticism. Posting a privacy policy, and adhering to it, is a good business practice - and a good way to keep out of trouble. Read More

Merchandising Systems
Merchandising systems are the enterprise back and front-office software solutions upon which the majority of retailers rely to manage and support their daily tasks. These systems typically record p...
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Documents related to » incident tracking software


How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software
Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies

incident tracking software  representative enters a support incident or RMA into a customer record, the sales person who is following up with that customer has all the information they need to deal with the customer. This level of account management service is helping the company build long-term, trusting relationships with customers. Previously, sales and technical support were operating independently of one another, which hindered our ability to provide a high level of customer service, says Jeannette Cantin, Special Projects Read More
The Four Ps of Food Safety
Food safety is in the news, and recalls are not uncommon. For the food processor, a well-publicized incident can mean major damage to its brand and its revenue

incident tracking software  initiatives of preventing an incident include: Supplier certification Sanitation Quality control Hazard Analysis Critical Control Points (HACCP) A top management commitment to both food safety and customer satisfaction can minimize your risk. Why customer satisfaction? While regulatory bodies set standards and conduct audits, only a commitment to your customers can sustain your commitment to food safety. Of course, today, your larger customers set their own standards and conduct their own audits, and Read More
Case Study: IT Asset Security Tool Helps Healthcare Provider Track 97% of Laptops
Learn how IT asset tracking tools helped Allina Hospitals and Clinics monitor 2,700 computers on and off their network without having to invest in additional

incident tracking software  laptop theft including one incident requiring public disclosure of breached health information, Allina sought a high-tech. solution for laptop management and data breach protection. After a review of available products, Allina selected ComputraceComplete with Remote Data Delete from Absolute Software. Using Computrace, IT staff have dramatically reduced laptop theft, recovered several stolen computers and improved laptop auditing accuracy from 30% to more than 95%. With Computrace as a complement to Read More
RTI's CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

incident tracking software  information to an existing incident, and query the knowledgebase to search for a resolution. RTI also offers an Inventory Management module that helps companies in tracking and analyzing information about equipments, contract management, and equipment history. CRM implementations over the past few years have generally not had a great hit in terms of success rates. Businesses that did not spend sufficient time in planning and customizing their application to fit their special environment still struggle Read More
proALPHA Software
proALPHA Software Corporation provides integrated enterprise level software solutions to mid-range discrete manufacturing, engineering and distribution

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Quest Software
Quest Software, the leader in application management, gives you confidence in your critical application infrastructures. This confidence is delivered in the

incident tracking software  Quest Software Read More
Busting the Myth of Commoditized Software Markets with the New TEC Focus Indicator
The new TEC Focus Indicator is a concrete way to start gauging the real functionality, competitive differentiators, and focus of enterprise software products

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Halogen Software
Established in 1989 and headquartered in Ottawa, Canada, Halogen Software provides web-based appraisal, 360-degree feedback and survey software solutions

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On-premise to On-demand: The Software as a Service Opportunity for Independent Software Vendors
Predictions of the death of software are overstated. In reality, businesses are becoming more reliant on technology, not less. What’s changing, however, is the

incident tracking software   Read More
Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

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5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

incident tracking software  step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections 5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Aplicor delivers Web-based CRM , ERP and accounting software to global midmarket and enterprise organizations. Unique strengths include an intuitive user interface to promote a positive user experience, Source : Read More
Retail Market Dynamics for Software Vendors Part One: Software Requirements for Retail
Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information technology, retail industry leaders

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Moxie Software
Moxie Software is a customer-centric enterprise social software company that enables companies to connect employees, customers, and partners to engage in

incident tracking software   Read More
Software-As-a-Service Primer for Independent Software Vendors
Learn what s required for a successful migration to SaaS in SaaS Primer for Independent Software Vendors.

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