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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 incident tracking software


Freeware Vendor's Web Tracking Draws Curses
The free cartoon character cursor provided by Comet Systems Inc. tracks and stores the web visits of millions of people. This potential privacy issue was

incident tracking software  policy prior to this incident, an earlier posting of it would have blunted much of the criticism. Posting a privacy policy, and adhering to it, is a good business practice - and a good way to keep out of trouble.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » incident tracking software

How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software


Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies find this challenging because of a slow economy, market saturation, or other reasons, many companies are re-evaluating business strategies and internal processes to overcome these obstacles. For many successful companies, creating a customer-focused business strategy was the first step. Learn how leadership and customer relationship management software can help breed corporate success.

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The Four Ps of Food Safety


Food safety is in the news, and recalls are not uncommon. For the food processor, a well-publicized incident can mean major damage to its brand and its revenue—and maybe the end of the company. The greater a food company’s risk, the greater the need for a proactive food safety strategy. Olin Thompson suggests the four Ps for a food safety strategy.

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Case Study: IT Asset Security Tool Helps Healthcare Provider Track 97% of Laptops


Learn how IT asset tracking tools helped Allina Hospitals and Clinics monitor 2,700 computers on and off their network without having to invest in additional infrastructure. This case study shows how their security system enabled this leading health care provider to go from a 30 percent tracking record to an almost perfect record for its growing inventory of laptops and electronic health records.

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RTI's CRM Applications Rivals The Major League Providers


Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and marketing. Recently TEC interviewed Michel P.Mallen, RTI’s Executive Vice President to discuss RTI’s flagship products CustomerFirst and SalesFirst.

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proALPHA Software


proALPHA Software Corporation provides integrated enterprise level software solutions to mid-range discrete manufacturing, engineering and distribution organizations. proALPHA has demonstrated double digit revenue growth and consistent profitability since being founded in 1992. With over 1000 customers internationally, proALPHA provides the most comprehensive and cost effective extended ERP technology solution available in the market. With North American headquarters located in Nashua, New Hampshire (US), proALPHA has offices in twelve countries and three continents.

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Quest Software


Quest Software, the leader in application management, gives you confidence in your critical application infrastructures. This confidence is delivered in the form of reliable software products that help you develop, deploy, manage and maintain enterprise applications without expensive downtime or business interruption.We equip IT professionals with software tools that are easy to use and embedded with the knowledge of our world-renowned technical experts to automate daily tasks and simplify complex ones. As a result, your IT organization will be able to proactively prevent performance problems and downtime, as well as react quickly to the unforeseen - making them more productive, capable and confident.The bottom line is a lower total cost of ownership for your application infrastructure. Quest Software will help you reduce costly planned and unplanned downtime, get better performance from existing infrastructures (without throwing money at expensive hardware upgrades), and equip your staff to do more with less. No other software provider offers a more comprehensive approach to application management.

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Busting the Myth of Commoditized Software Markets with the New TEC Focus Indicator


The new TEC Focus Indicator is a concrete way to start gauging the real functionality, competitive differentiators, and focus of enterprise software products. Learn how you can use the TEC Focus Indicator for insight into the functional competitive differentiators of particular enterprise software products against what's available on the market.

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Halogen Software


Established in 1989 and headquartered in Ottawa, Canada, Halogen Software provides web-based appraisal, 360-degree feedback and survey software solutions, consulting and hosting services. Halogen eAppraisal is web-based employee performance appraisal software that automates the time-consuming employee appraisal process. Halogen e360 simplifies the administration of formal feedback procedures with straightforward ease-of-use and sophisticated reporting. Halogen eSurveyor is the market-leading e- survey solution that makes online surveys simple, fast and cost- effective. In today''s increasingly competitive market, companies look to HR professionals to attract, retain, and motivate their top employees. Halogen Software provides web-based software solutions to dramatically improve HR and line manager productivity.

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On-premise to On-demand: The Software as a Service Opportunity for Independent Software Vendors


Predictions of the death of software are overstated. In reality, businesses are becoming more reliant on technology, not less. What’s changing, however, is the number of options available for managing, delivering, and paying for software applications. Many independent software vendors recognize the benefits of offering software as a service--a delivery alternative that can present long-term benefits for all parties.

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Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration


Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.

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5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

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Retail Market Dynamics for Software Vendors Part One: Software Requirements for Retail


Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information technology, retail industry leaders have begun to demonstrate an ability to achieve market advantage through the effective use of specialized enterprise applications. As a result, the requirement for all retailers to increase their investment in IT and adopt best practices has thus grown.

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Moxie Software


Moxie Software is a customer-centric enterprise social software company that enables companies to connect employees, customers, and partners to engage in business, share knowledge, and collaborate. Moxie Insight, Moxie's thought leadership division, provides research in enterprise technology, talent development, and collaborative innovation.

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Software-As-a-Service Primer for Independent Software Vendors


Learn what s required for a successful migration to SaaS in SaaS Primer for Independent Software Vendors.

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