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I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

increase customer retention  behavior and help them increase the effectiveness of their customer acquisition, retention, and cross-sell programs. The MarketDrive platform is an open, integrated, Java-based server which extracts data from any enterprise data source, says Gideon Shalom-Bendor, the founder and chief executive officer of I-Impact. The San Francisco, California (USA) company has focused its predictive modeling product on increasing customer retention and thus lowering churn (the telecommunication industry uses churn to Read More
Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » increase customer retention


Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

increase customer retention  Read about how to increase brand equity and retain customers by offering a better experience. Read More
Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from

increase customer retention  new sales opportunities, and increase customer retention. In an era when the number of competitors seems to keep pace with the number of services provided, CRM can allow companies to bundle their services, thereby reducing cost as well as preserving an evermore fickle client base. Travel and transportation Among the many industry-specific functions of this CRM solution, automated campaign management and SFA can help businesses consolidate client data and improve passenger experiences. As a result, Read More
Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

increase customer retention  places where it can increase revenue through cross-selling, up-selling, strengthening customer relationships, and devising new products and services. At any time, any employee in the firm’s 12 divisions can see how other colleagues are interacting with a particular customer. “It’s critically important to have that,” says Mr Danilewitz. “When I click on a customer’s name, I can see everything he or she is doing under the umbrella of our business. It helps drive the company’s priorities.” Read More
On-time Product Delivery and Customer Satisfaction
Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system

increase customer retention  Improve Customer Satisfaction | Increase Customer Satisfaction | Internet Customer Satisfaction | Low Customer Satisfaction | Managing Customer Satisfaction | Measuring Customer Satisfaction | Meet Customer Satisfaction | Online Customer Satisfaction | Overall Customer Satisfaction | Poor Customer Satisfaction | Product Customer Satisfaction | Quality Customer Satisfaction | Retail Customer Satisfaction | Sales Customer Satisfaction | Sample Customer Satisfaction | Services Customer Satisfaction | Read More
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

increase customer retention  to Customer Relationship Management The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More
Customer Relationship Management Buyer's Guide (Summary Edition)
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

increase customer retention  Relationship Management Buyer's Guide (Summary Edition) Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors. Read More
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

increase customer retention  Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More
Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer

increase customer retention  customer-centric, and enjoying the increased sales and customer satisfaction! About the Author Jim Dion is founder and president of Dionco Inc., Chicago (US). He is an internationally known consultant, keynote speaker, trainer, author, and one of North America's leading experts on retail technology, retail selling and service, merchandising, operations, and consumer trends. Dion has taught at Laurier University, Ryerson University, and the International Academy of Fashion Merchandising and Design in Read More
Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

increase customer retention  customer intelligence reduced costs increased profitability better customer relationships sustainable competitive advantage faster fulfillment and turnaround times Tightly integrating the front and back office used to be a complex, expensive, and risky undertaking—but no more. Find out how your company can enjoy all the benefits of front-to-back-office integration in a controlled, cost-effective way. Download your PDF copy of Improving Your Customer Life Cycle Management today.   For assistance, Read More
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

increase customer retention  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More
Customer Relationship Management Strategies Part Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you

increase customer retention  a CRM system can increase efficiency, improve quality, or automate manual processes. One company enlarged their process diagram, taped it to the wall and stuck sticky notes with the words CRM and a numbering convention. They then organized a use case referencing those CRM sticky notes. Capturing requirements in an organization that does not have existing, global processes or has departmentally isolated processes is challenging because employees improvise throughout the business cycle. No centralized Read More
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

increase customer retention  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More

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