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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 industrial customer service survey form sample


Enterprise Performance Management: Cycle II
In February 2009, Quocirca interviewed 800 individuals across eight geographies about their views on, and usage of, enterprise performance management (EPM

industrial customer service survey form sample  and has improved accordingly. Industrial has also improved to some extent. It is harder to see what the underlying reasons could be: heavy manufacturing is often slow moving and its capability to make changes to its processes can be slow. However, its customer base also tends to be slow moving, and projects that have been signed off can be difficult to halt. Quocirca believes that industrial has taken the opportunity to clear some of the clutter out from its underlying processes, and in running down any

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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industrial customer service survey form sample  Finance Related Industries, 12% Industrial Manufacturing, 11% Engineering, 11% Health Related Industry, 11% Retail, 11% Transportation, 10% Distribution. Geography: Respondents came from: 55% North America, 21% Europe, 16% APAC, 5% Middle East/Africa, 3% Latin America. Company size: Based on revenue, organizations were 66% small firms (under $50 million annual revenue), 24% medium sized businesses ($50 million to $1 billion annual revenue) and 10% large enterprises (over $1 billion annual revenue). Read More

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industrial customer service survey form sample  means careful selection of industrial strength technologies for the database, user interface, development tools and hardware platforms that will survive multiple cycles of technological changes. The greatest achievement of the right vendor is that their ERP product is still current today, and they continue to move forward. Demand a foundation that will transition your company through technology curves. Today, ERP systems support a broad range of collaborative applications to improve the flow of informatio Read More

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industrial customer service survey form sample  (A&D) , automotive, high-tech, industrial products, Consumer Products, Food and Beverage and other industries. Responding manufacturing, supply chain, finance, sales and marketing and IT executives completed an online survey that included questions designed to determine the following: ROI expectations How do companies of various sizes (small, mid-size, large) approach the evaluation and implementation of ERP? How important is industry specific functionality? What constitutes success? How is the Read More

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Social Customer Suite


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Customer-centric CRM


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industrial customer service survey form sample  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how Read More

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Service Partners


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