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Case Study: Rich Products Corporation
Rich’s legacy IT systems could not interoperate with platforms and applications among departments, preventing a single, centralized view of the product

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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » infinity 960 sr


IBM Netfinity Server Division
IBM’s Intel-based Netfinity servers currently hold third place in the server wars with Dell and Compaq. What are their chances for improving their position?

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Outsourcing Security Part 2: Measuring the Cost
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

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Need for Content Security
The Internet access you have provided in the office costs money. You wish to see it used as a productive tool and increase business. It also provides the best

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Handspring’s Visor Passes Pocket PC
After less than a quarter in retail outlets, Handspring’s Palm-OS based Visor has sprung past Windows-based handhelds in market share.

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Symantec Swallows AXENT; Takes on Network Associates
Symantec has filed an intent to purchase AXENT in a stock-for-stock transaction of $975 million.

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Case Study: Hauser Chocolatier
Old-world quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the hard way, struggling for

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Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

infinity 960 sr   Read More...
Fusion HCM Customer Reference Roundtable: Zillow and KPMG
Paul Stephen, Sr. Program Manager of IT Operations at Zillow, and John Doel, Principal at KPMG, share lessons learned from Zillow’s Oracle Fusion HCM and Talent

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Sausage Producer Packs Out the Profit with Technology
Odom’s Tennessee Pride Sausage, Inc. wanted to improve operations and customer service. Their ERP and SCM technology solution resulted in a fifteen-month

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7 Steps to a Successful IP Telephony Implementation
Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than

infinity 960 sr  Steps to a Successful IP Telephony Implementation 7 Steps to a Successful IP Telephony Implementation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. ShoreTel, Inc., a leading provider of enterprise IP telephony solutions, today announced the findings of a new report by the independent research firm Nemertes Research that ranked ShoreTel number one in customer satisfaction. Source : Shoretel Resources Related to IP Telephony : Voice Read More...
The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning

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Patent Law - the Open Source Movement of the 18th Century
Recent patents issued to Amazon.com and Priceline.com on their online business methods have caught competitors by surprise. “It’s a monopoly!” they say. Of

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Microsoft Office 2000 SR-1 Adds Dysfunction to the Windows Family
Once upon a time, Microsoft products could only be used after the first service pack was released. With Microsoft Office 2000 SR-1, Redmond sets out to prove

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Manhattan Associates at NRF 2014—Improving the Omnichannel Experience
At the 2014 National Retail Federation (NRF) Annual Conference, Manhattan Associates showcased a comprehensive set of capabilities for executing on the promise

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