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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 infinium crm


Infinium Putting its Cards on the Table
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many significant new offerings at

infinium crm  companies implementing CRM systems. Infinium CRM is currently installed and in-use at more than 130 customer sites in Europe, including Heineken, whose Managing Director, F.P.H. Bot, demonstrated how his organization had successfully utilized Infinium CRM to optimize customer relationships. Maria Burud, Senior Vice President of Infinium ASP, presented Infinium's application service provider offerings, Infinium ASP. Burud talked about the myriad of information technology and business challenges that are

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » infinium crm

Infinium Software, Inc.: Having All the Right Cards?


Following the market trends, Infinium has recently made an energetic push into a number of prospective areas such as: Web-enablement and self-service product capabilities, business intelligence, CRM, and application hosting (ASP) services. Infinium has only very recently announced its strategic partnership with elcom.com regarding e-commerce and vertical marketplaces, which will additionally burden products integration workload.

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Infinium Returns To Its Core Competencies To Succeed Part 2: Challenges and User Recommendations


Despite solid horizontal ERP functionality, product flexibility, and very good customer service, Infinium's challenge remains its lack of mind share and brand awareness outside of its hospitality stronghold.

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Infinium Returns To Its Core Competencies To Succeed Part 1: Recent Announcements


2000 and 2001 were difficult times for Infinium resulting in a substantial decrease in revenue and significant restructuring. After a thorough soul-searching exercise at the end of 2001, the company entered 2002 with product offerings that are going back to its roots, and with a determination to sustain success within three key target markets. The result is a renewed employees' and the market's enthusiasm for the company moving forward.

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Infor Infinium HCM


Infor HCM is a web-enabled human capital management system that is used to turn human resources (HR) into competitive advantage. This HR software accommodates multiple languages, currencies, banks, tax definitions, benefits, security configurations, and platforms, and includes workforce management (human resources, benefits administration, flexible spending accounts, compensation, and payroll); workforce deployment (employee and manager self-service, time and attendance, workforce portal, and workforce performance management); and talent management (learning management, employee performance management, recruitment, competency management, and succession planning).  

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Cutting the Risk from CRM Purchase and Deployment


Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has become more cumbersome recently, with more options available than ever before.

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How to Choose a Hosted CRM Application for SMBs


While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer service, providing front-to-back-office integration has become a clear differentiator for small to medium businesses (SMBs). Read this white paper—which includes a handy table of evaluation criteria—to find out how to select the right hosted CRM software for you.

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5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

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Saleslogix CRM Best Practices Guide


Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

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CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction


An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to assess results and declare success.

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Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

infinium crm   Read More