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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 info 411


Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

info 411  Software , Workforce Automation Info , Workforce Automation Technologies , Using Workforce Automation , Workforce Automation Business , Opportunities Workforce Automation , Customer Service Workforce Automation , Service Workforce Automation , Workforce Automation Improve Productivity , Workforce Automation Productivity , Workforce Automation Service , Enhanced Workforce Automation , Project Workforce Automation , Proven Enterprise Workforce Automation , Sales Workforce Automation , Mobile Workforce

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

HCIMS - Laboratory Information System RFI/RFP Template

Product Functionality, System Management, Privacy and Security, and Product Technology 

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Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service


Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes—powered by communications systems integrated with business applications—you can have more visibility into interactions and improve your end-to-end performance. Learn more.

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Lacoste selects Manhattan Associates’ Enterprise Order Management solution to streamline omnichannel retail operations. Read up on the expected benefits for Lacoste and its customers.

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Turn the Internet into a Strategic Sales and Interaction Channel


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Does it really make sense to spend money to save money? The answer may surprise you when it comes to maintenance of large capital assets including Facilities, Fleet, Plant Equipment and yes, even computers. It makes even more sense when you consider that today more and more companies are adding a new line item in their financial statements called "Deferred Maintenance Revenue Write Down". A lack of preventive maintenance affects the shareholders of all companies due to aging assets and reactive maintenance practices. A complete preventive maintenance program consisting of better business practices and a simple tool such as a Computerized Maintenance Management Software (CMMS) or Enterprise Asset Management (EAM) package can streamline the process and result in immediate savings in both time and money. So how do you justify the initial investment and where can the cost savings be seen across the enterprise?

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SAP Customer Success Story: Industrial Machinery and Components


Universal Instruments Corporation, a leading capital equipment manufacturer, needed a flexible business solution to meet the challenges of globalization, and had to replace its legacy system. It used SAP for Industrial Machinery and Component, which is an integrated scalable solution and was able to enable global processes consistently throughout its geographical locations.

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Reminder: ERP Vendor Shootout


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Seagate Technology Refocuses its Software Business


Over the past six months, Seagate Technology has made major moves to refocus their majority-owned subsidiary, Seagate Software, and put all the emphasis on their business intelligence products. These products were acquired in the early to mid-1990's with the purchase of Crystal Computer Services (Crystal Reports), and Holistic Systems (Holos OLAP product). In the meantime, Seagate has divested their network and storage management products to Veritas Software Corporation.

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Missing PDF Fonts: Why It Happens and What You Can Do About It


Fonts are the essential elements of any portable document format (PDF) file, but are often taken for granted by most readers. But what if you are a developer and fonts are missing? What should you do? Why does this happen? In the first of a two-part white paper series, explore some of the core PDF concepts, font technologies, and get an introduction to the problem of missing fonts in PDF documents.

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Lucidity Consulting Group


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