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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 infor and customer interaction hub


Infor Introduces Customer Interaction Hub to the CRM Industry
Infor has announced the general availability of its Customer Interaction Hub. The solution—built specifically for financial services and telecommunications

infor and customer interaction hub  and telecommunications industries—provides Infor CRM Epiphany Suite users with an organized structure for storing and making visible customer interactions. As part of Infor's effort to enhance customer experience, the hub displays all client interactions to ensure adequate customer dialogues. Infor's initiative underlines that they do not intend to neglect their Infor CRM Epiphany Suite in favor of its Saleforce app, Inforce Suite. BEGINLYX

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » infor and customer interaction hub

Geac Trying Its Luck in Partnering


After a slew of acquisitions in the past, which have resulted with varied outcomes, Geac, a Canadian supplier of enterprise management software, seems to be turning to partnerships to expand its product offering and to convince the market about its commitment to further develop attractive product offering.

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Infor Announces the Acquisition of Orbis Global


One year after Infor and Orbis Global teamed up, Infor acquires Orbis Global. Orbis Global started out in Australia and later moved to San Francisco where its headquarters are presently situated. In November 2011 Infor announced a strategic partnership with Orbis Global to enhance its Epiphany customer relationship management (CRM) suite by integrating Orbis Global's SaaS marketing resource

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Customer Analytics for Dummies (IBM Limited Edition)


In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

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Perfect Orders: Improving Customer Satisfaction and Financial Results


Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index.

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Customer: Eastern Food


Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

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Five Steps to Improving Business Performance Through Customer Intimacy


Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be implemented at your organization in five practical steps.

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Infor LX


Infor ERP LX manages standardized, process-driven manufacturing and distribution in high volume, and repetitive environments while complying with legal and regulatory requirements. It includes role-based functionality, and features an embedded workflow with 350 application exit points and a streamlined order-to-shipment process that can sit alongside existing "green screen" display units. Infor ERP LX integrates with shop floor services and the supply chain to aid material supply, distribution, warehousing, and freight management. It also offers cross-enterprise and cross supply chain business processes over the web.

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Customer Bill of Rights eBook


Interactive voice response (IVR) technology allows a computer to interact with customers using voice and dual-tone multi-frequency (DTMF) tones via a keypad.

IVR can be invaluable to an organization, but the customer experience is crucial. Improving the customer experience means an enterprise can improve customer retention, improve customer satisfaction, and increase cross-selling and up-selling.

Download this eBook to learn ten factors that customers should expect and companies need to provide for a successful self-service IVR implementation. They include setting clear expectations, transferring callers correctly, remembering the customer, and respecting callers’ time.

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Lessons from the Leading Edge of Customer Experience Management


Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic priority. Customer experience efforts need enterprise-wide visibility and focus to last. Here are six lessons from leading-edge companies—learn what they’re doing right.

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Infor Ships Infor SCE v10.3


Infor recently announced Infor Supply Chain Execution (SCE) version 10.3, with new functionality and capabilities for logistics and warehouse management. Find out how these enhancements can help your organization achieve dynamic supply chain execution.

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