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Infor Introduces Customer Interaction Hub to the CRM Industry
Infor has announced the general availability of its Customer Interaction Hub. The solution—built specifically for financial services and telecommunications

infor and customer interaction hub  and telecommunications industries—provides Infor CRM Epiphany Suite users with an organized structure for storing and making visible customer interactions. As part of Infor's effort to enhance customer experience, the hub displays all client interactions to ensure adequate customer dialogues. Infor's initiative underlines that they do not intend to neglect their Infor CRM Epiphany Suite in favor of its Saleforce app, Inforce Suite. Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » infor and customer interaction hub


Infor Announces the Acquisition of Orbis Global
One year after Infor and Orbis Global teamed up, Infor acquires Orbis Global. Orbis Global started out in Australia and later moved to San Francisco where its

infor and customer interaction hub  Global One year after Infor and Orbis Global teamed up,  Infor acquires Orbis Global . Orbis Global started out in Australia and later moved to San Francisco where its headquarters are presently situated. In November 2011  Infor announced a strategic partnership with Orbis Global  to enhance its Epiphany customer relationship management (CRM) suite by integrating Orbis Global's SaaS marketing resource management (MRM) solution. Infor Epiphany suite aims to become a competitive tool not only for sales Read More...
Geac Trying Its Luck in Partnering
After a slew of acquisitions in the past, which have resulted with varied outcomes, Geac, a Canadian supplier of enterprise management software, seems to be

infor and customer interaction hub  provide customers with the information and services they need. By accessing enterprise-wide data, businesses will be able to accurately measure levels and patterns of customer demand in real time. Also, when the highly flexible iEnterprise is configured to Geac's solutions (SmartStream, System21, E Series, M Series, SQL Financials, TotalHR), the browser access will enable customer data to be viewed and analyzed remotely, regardless of where the transactions are made. The extensive information available re Read More...
I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

infor and customer interaction hub  distribution of the predictive information OLPP integration—integration between the OLPP platform and applications with the corporate databases and systems The OLPP platform provides support for XML and extract, transform, and load (ETL) interfaces. With the Retention Manager, I-Impact aims at centralizing the data integration, the predictive modeling, the building of strategies, and the acting upon of the customer data, all under one roof. User Recommendations Retention Manager provides an easy-to-use Read More...
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

infor and customer interaction hub  Surveys, interviews (formal and informal), and good old-fashioned observations are some of the ways to make sure your performance meets or exceeds customers' expectations. CEM need not be a mystical new consulting methodology that defies our comprehension. Rather, it's about mindset, attitude, and empathy. It's about collaborating, learning, and taking action. That's how we close the value and performance gaps that separate us from our customers. That's how we design and deliver a successful customer Read More...
Infor ERP XA
Infor provides business solutions thousands of customers in nearly seventy countries and nineteen languages. The Infor ERP XA (eXtended Advantage) family of

infor and customer interaction hub  ERP XA Infor provides business solutions thousands of customers in nearly seventy countries and nineteen languages. The Infor ERP XA (eXtended Advantage) family of ERP products consists of more than forty fully integrated modules--network-centric object-oriented applications for business process workflow-oriented performance--within the areas of engineering management, financial management, resource planning, operations management, demand management and business management. Read More...
Delivering Superior Customer Value in Insurance
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a

infor and customer interaction hub  white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

infor and customer interaction hub  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More...
Profiting from Customer Lifecycle Value
Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to

infor and customer interaction hub  from Customer Lifecycle Value Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to fix the technology and business-alignment issues, resulting in temporary CRM success. The purpose of this document is to help organizations in understanding customer lifecycle value for maximizing profits. Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

infor and customer interaction hub  the accuracy of the information received, an in-house online community may be needed that can compete with existing forums and provide superior answers in a language that is clear and concise. The increasing number of forums, blogs, chats, etc., that can be started by any individual poses a problem for businesses. Monitoring all discussions that occur simultaneously on so many platforms is not an achievable goal. However, designing a platform where customers can interact and contribute toward an accurate Read More...
Infor LN ERP Gets Open Source and Cloud Underpinnings
At the recent Red Hat Summit 2014, Infor announced a joint collaboration with Red Hat, a leading provider of open source solutions, and EnterpriseDB, a

infor and customer interaction hub  is likely cheaper—both for Infor to deliver and for customers to use.   This move also shows how far removed Infor LN is from the old Baan ERP it started out as, having now been quite rewritten in C++ and on top of new technologies. This is also a good example of what Infor President Duncan Angove refers to as “injecting a new gene pool into Infor’s blood.” Read More...
Building the Customer-centric Enterprise
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering

infor and customer interaction hub  the Customer-centric Enterprise The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy on an ongoing basis. Learn how you can use your customer segment data for customer analytics that can help you determine which segments to grow and which to retain. Read More...
A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind?
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located

infor and customer interaction hub  New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind? What do you think about when you think customer relationship management (CRM)? My bet is that you'll think that it's marketing, sales, and support functions, or a strategy that is designed to garner customer commitments of some sort, or an outlook and set of practices that will drive customer behaviors when it comes to product or services sales—and the words up-sell and cross-sell will be prominent in Read More...
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

infor and customer interaction hub  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More...

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