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Software Functionality Revealed in Detail
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 infor crm epiphany j2ee


(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

infor crm epiphany j2ee  Unica , Aprimo , Infor CRM Epiphany , and SAS (see Should Uniqueness Vouch for Marketing Automation Niche Players? ). Consona CRM doesn’t really mind these functional weaknesses, since it is not really trying to be a mainstream CRM player. The vendor is in the CRM class of products, but is only building applications for customer service and support. To gain further leverage in the market, Consona CRM may want to explore the power of predictive analytics to aid firms servicing markets prone to churn

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » infor crm epiphany j2ee

Ambitious Plans and Promises: An Enterprise Software Vendor’s Open Course of Action


Infor has met several of its objectives with Infor Open SOA. The vendor has managed to resolve inherited customer retention issues, move forward with “green” and corporate social responsibility initiatives, and even has a viable new product version to offer Baan users.

infor crm epiphany j2ee  Infor solutions, such as Infor CRM Epiphany and HCM Workforce Management (former Workbrain). This is part two of the three-part series Ambitious Plans and Promises: An Enterprise Software Provider Keeps Its Word . Part three speculates on how the market will respond to Infor's current developments and long-term strategies. Read More

Recommendations for Users of Acquired Enterprise Resource Planning Systems


The added value of both SSA Global and Infor is that existing users of relatively small and dubious ERP products should now gain the benefits of synergistic software developments from other ERP siblings.

infor crm epiphany j2ee  a small contingent of Infor XA process manufacturing customers). The same holds true hold for the existing Datastream customers, especially those in sectors yet to be tackled by Infor, such as transportation or government services. The same also holds true for existing Epiphany customers outside SSA Global's strongholds, as well as for other enterprises considering business-to-consumer (B2C)-focused marketing automation functionality, such as campaign management and real-time interactive cross-selling; Read More

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)


Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily occurrences of vendors announcing alliances that never materialize. However, it doesn't happen every day that a potential high-profile alliance gets called off at the 11th hour and in favor of an overlooked in-house solution. The

infor crm epiphany j2ee  SAP , Oracle , Infor and Lawson Software ). Agresso targets businesses with over 500 and fewer than 5,000 employees, and has been the market leader in the United Kingdom (UK), Norway, and Swedish public sectors. The vendor has been thriving lately owing to the market drivers requiring post-implementation agility within such rapidly changing people- and project-based business environments . Some of these change-inducing drivers are: The industry consolidation landscape (with constant Read More

Benefits of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions


The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true integrated customer relationship management (CRM) and enterprise resource planning (ERP) software. On-demand, software as a service is changing all that. The lower costs and the short implementation period for an on-demand customer relationship management solutions make it lucrative for smaller businesses.

infor crm epiphany j2ee  of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true integrated customer relationship management (CRM) and enterprise resource planning (ERP) software. On-demand, software as a service is changing all that. The lower costs and the short implementation period for an on-demand customer relationship management solutions make i Read More

Infor 10x




infor crm epiphany j2ee  10x Read More

Access Commerce Spices Up North American CRM Fray


In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO.

infor crm epiphany j2ee  Access Commerce has also reinforced its North America management structure: Bernard Clermont has been appointed Executive Vice President of Access Commerce Inc. With over 25 years of experience, he has developed a network of relations in the North American software industry and acquired specialized skills in the setting up of distributor and integrator networks. He will now manage the North American operations of the Access Commerce group. Stephen Hofflander has been appointed Senior Vice President of US Read More

Epiphany


Epiphany is a NetSuite Solution Provider and SuiteCloud Developer. We focus exclusively on NetSuite — Sales, Implementation, Support, Training and Product Development. 

infor crm epiphany j2ee   Read More

The Real Challenge of CRM: Employee Buy-In


Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real implementation success?

infor crm epiphany j2ee  your CRM system. Specific information was gathered among your vendor finalists, demonstrations by the CRM vendors ensued, and you were able to determine the best fit for your CRM initiative. Some of you probably thought the hard part was done – the selection process. However, now you are quickly realizing that you have some significant work ahead of you to make sure your CRM system delivers the key, important needs that your users expect. You want to make sure your CRM system fits your business like a Read More

CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

infor crm epiphany j2ee  Past, Present, and Future Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More

Infor Gets Social


At the Inforum 2013 user conference, Infor announced Infor Ming.le, a new platform for social collaboration, business process improvement, and contextual analytics. The social tool is embedded within Infor’s key systems, such as enterprise resource planning (ERP), supply chain management (SCM), human capital management (HCM), enterprise asset management (EAM), etc., so employees across all areas

infor crm epiphany j2ee  Inforum 2013 user conference, Infor announced Infor Ming.le , a new platform for social collaboration, business process improvement, and contextual analytics. The social tool is embedded within Infor’s key systems, such as enterprise resource planning (ERP), supply chain management (SCM), human capital management (HCM), enterprise asset management (EAM), etc., so employees across all areas of the business can communicate and collaborate, as well as follow people, assets, and processes relevant to the t Read More

Micro-verticals, Channels, and New Technologies for Infor Supply Chain


If you are evaluating supply chain solutions in 2014, Infor’s offerings are worth another look, particularly if you have not looked at how Infor is using its new technologies to enhance its supply chain offerings.

infor crm epiphany j2ee  and New Technologies for Infor Supply Chain By P.J. Jakovljevic ( bio ) and Robert Eastman Infor ’s stream of new technologies, approaches, and programs as of late indicate the vendor’s new technological leanings: there’s the Infor 10x platform, Infor ION, Infor Ming.le, Infor Analytics, Infor’s Hook & Loop group, Infor’s UpgradeX Program, and Infor’s recently announced new micro-vertical program for partners. Once known as a more stodgy home for software applications that had nowhere else to Read More

2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

infor crm epiphany j2ee  Customer Relationship Management Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More

Cutting the Risk from CRM Purchase and Deployment


Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has become more cumbersome recently, with more options available than ever before.

infor crm epiphany j2ee  management - both require information to be routed to the right person quickly according to complex business rules. Only vendors with a workflow-driven approach to incident management will enable companies to consistently meet service level standards. Guided Deployment CRM has become much easier to deploy, but it's a long way from plug-and-play. Many vendors promise world-class support throughout the relationship, but premium support usually costs extra, or is only delivered right after the contract is Read More

YOur CRM Solution in Our 2011 CRM Buyer's Guide


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infor crm epiphany j2ee  CRM Solution in Our 2011 CRM Buyer's Guide YOur CRM Solution in Our 2011 CRM Buyer's Guide Here's your chance to highlight your CRM solution to more than a million sales, marketing, and finance executives with the 2011 TEC Customer Relationship Management (CRM) Buyer's Guide*. Don't miss this unique opportunity to reach our large, targeted IT audience Promoted to more than a million TEC members and newsletter subscribers—and sent to thousands of qualified companies that have evaluated CRM software Read More