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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 infor help desk


Infor Epiphany
Infor@s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your

infor help desk  improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » infor help desk

Infor ION-izes its Open SOA Strategy - Part 2


Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news announcements, which were entitled “Infor Simplifies Connectivity and Data Sharing with Infor ION(tm)” and “Infor Selects Microsoft as Preferred Technology and Tools Provider for Infor Software," were then demystified in an

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Evaluating the Total Cost of Network Ownership


The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management, often unaware of some subtle TCO factors

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A Guide to Selecting Process Enterprise Resource Planning Software


Today, the issue of regulatory compliance touches every enterprise, and process manufacturers are no exception. To answer the challenge of this new reality, vendors now offer enterprise resource planning systems with far more features and functionality than ever before. But how can an organization choose the right system to meet its business needs?

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Job Scheduling Maze in Distributed IT Landscapes - Part 1


We certainly learn new things every day, and sometimes out of pure serendipity. Namely, when I was recently asked by one of my industry contacts (working for a PR agency) whether I would like to have a briefing with and about his client, whose name included the word "batch" as a part, I agreed, thinking it was a process enterprise resource planning (ERP) vendor or maybe a manufacturing execution

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Infor and IBM Team Up to Deliver Solution for Public Sector Organizations


Infor, a provider of business application software, has announced the Infor Intelligent Government solution, a next-generation Smart Cities solution. The solution brings Infor applications for licensing, permitting, compliance, and billing together with IBM’s Intelligent City Planning and Operations software. The combined solution enables improved permitting, compliance, and citizen engagement for

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Infor Ships Infor SCE v10.3


Infor recently announced Infor Supply Chain Execution (SCE) version 10.3, with new functionality and capabilities for logistics and warehouse management. Find out how these enhancements can help your organization achieve dynamic supply chain execution.

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Infor EAM—Asset Management in the 21st Century


Infor EAM v11 brings many improvements to the venerable product, including a re-engineered user experience developed in HTML5. TEC's Ted Rohm had a demo of the product and reveals all that's new with the latest version of Infor EAM.

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Infor Infinium FMS


SSA Financial Management (previously known as SSA Infinium) is helps streamline operations and link everyone in an organization. It encompasses manufacturing and financial management.    

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HR Software Review: Infor SyteLine 9 for ERP


This enterprise resource planning (ERP) software review evaluates the ERP software by Infor for enterprise resource planning (ERP) software for discrete manufacturing, engineer-to-order (ETO) manufacturing, mixed-mode manufacturing, and small to medium business (SMB) manufacturing processes against known benchmarks. It assesses SyteLine 9 by Infor for ETO, configure-to-order (CTO), and manufacture-to-order (MTO) production operation functionality and reviews the products support capacity with a focus on:

  • Financials
  • Human Resources
  • Manufacturing Management
  • Process Manufacturing Management
  • Inventory Management
  • Purchasing Management
  • Quality Management
  • Sales Management
  • General Ledger
  • Accounts Payable (A/P)
  • Fixed Assets
  • Cost Accounting
  • Cash Management
  • Budgeting
  • Accounts Receivable (A/R)
  • Financial Reporting
  • Project Accounting

The report also contains an independent analyst’s review of the ERP software based on a demonstration provided by Infor. The review identifies the software’s features that distinguish it from other manufacturing solutions such as SyteLine 9’s integration compatibility with other cloud and mobile applications and its financial assessment and analytics tools. The analyst also outlines the software provider’s implementation process, support model, and target user base.

SyteLine 9 by Infor offers a socially interactive and user-friendly interface and provides manufacturing efficacy as a web-based and mobile-compatible system accessible to both customers and suppliers. Through its support for multiple manufacturing methods’ production processes such as material requirements planning (MRP), product configuration, inventory assessments, sales and operation planning (S&OP), and service management, SyteLine 9 by Infor is a comprehensive and extensive manufacturing solution.

Based on a demonstration of SyteLine 9, a TEC analyst has assessed the HR software’s features, evaluating the software against known industry benchmarks, to determine that SyteLine 9 is a strong manufacturing ERP system.

Download this software review report for an in-depth product analysis and to learn more about how SyteLine 9 by Infor can help manufacturers achieve their ERP objectives.

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Business Analytics Help Marketers Make Data-driven Decisions


IBM Business Analytics help managers in different areas of the marketing organization do their jobs more effectively. Watch this video to see how: 1. Demand generation managers can target the most profitable customers with the right offer at the right time. 2. Marketing operations managers can review the results of multiple campaigns from a single marketing performance dashboard. 3. Brand managers can blend data from blogs, forums, and social websites with CRM data to see how people really regard the company’s brand.

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