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Documents related to » infor365 support


Industry Support in WCM » The TEC Blog
Industry Support in WCM » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

INFOR365 SUPPORT: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

INFOR365 SUPPORT: What Are the Support and Maintenance Options? What Are the Support and Maintenance Options? P.J. Jakovljevic - April 4, 2007 Read Comments Enterprises can remain at the mercy of vendors high-priced support and maintenance (S&M) agreements for only so long. If vendors continue playing hardball with their customers, they are likely to face substantial customer defections, with customers seeking alternative options. To learn more about software maintenance and support, please see Will User Enterprises Ever
4/4/2007

Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth
Case Study —Holland Bulb Farms: Online Flower Provider Manages Web Store to Support Company Growth With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed—and within the first month of going live, saw a 300-percent return on investment. Learn more.

INFOR365 SUPPORT: Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth Source: Everest Software Inc. Document Type: Case Study Description: With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions,
7/11/2008 8:53:00 AM

Bad Customer Support Is Not a Software Problem » The TEC Blog
Bad Customer Support Is Not a Software Problem » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

INFOR365 SUPPORT: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

Analysis of Adobe’s Integration of IslandData’s Automated E-mail
Adobe’s support site receives approximately 1.3 million client inquiries per month and has been in need of an automated response system to decrease escalating support costs.

INFOR365 SUPPORT: Analysis of Adobe’s Integration of IslandData’s Automated E-mail Analysis of Adobe’s Integration of IslandData’s Automated E-mail P. Hayes - April 5, 2000 Read Comments Event Summary CARLSBAD, Calif.--(BUSINESS WIRE)--IslandData, a leading provider of automated response technology for the online customer service market, announced that it has signed Adobe Systems Inc. (Nasdaq: ADBE - news), the fourth largest desktop software company in the world, as a customer of IslandData s ExpressResponse, a
4/5/2000

Analysis of Novell s Announced Support for Sun s Solaris 8 Operating Environment
We do not see Sun Solaris administrators implementing any Novell NDS package.

INFOR365 SUPPORT: Analysis of Novell s Announced Support for Sun s Solaris 8 Operating Environment Analysis of Novell s Announced Support for Sun s Solaris 8 Operating Environment P. Hayes - February 4, 2000 Read Comments Event Summary NEW YORK, Jan. 26 /PRNewswire/ -- Novell, Inc. (Nasdaq: NOVL - news), a leading provider of Net infrastructure software, today announced support for Sun s newly launched Solaris* 8 operating environment. In cooperation with Sun, Novell delivers Net Services solutions for Solaris such as NDS
2/4/2000

‘Tis that time of the year when customer and technical support people go crazy… » The TEC Blog
‘Tis that time of the year when customer and technical support people go crazy… » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software

INFOR365 SUPPORT: TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
25-12-2009

Hummingbird Releases Genio 4.0 With Improved Support for Oracle, Business Objects, Cognos, and NCR
Hummingbird Communications Ltd. (NASDAQ:

INFOR365 SUPPORT: Hummingbird Releases Genio 4.0 With Improved Support for Oracle, Business Objects, Cognos, and NCR Hummingbird Releases Genio 4.0 With Improved Support for Oracle, Business Objects, Cognos, and NCR M. Reed - January 28, 2000 Read Comments Event Summary TORONTO, Jan. 13 /CNW-PRN/ - Hummingbird Communications Ltd. (NASDAQ: HUMC and TSE: HUM ), a world-leading enterprise software solutions company, today announced the immediate availability of Genio Suite 4.0, representing a tremendous leap forward in
1/28/2000

ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

INFOR365 SUPPORT: ITIL Service Support Processes in Record Time ITIL Service Support Processes in Record Time Source: Implement Consulting Group Document Type: Case Study Description: To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and
1/28/2011 3:41:00 PM

ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled an interesting portfolio of applications designed to support Application Service Providers.

INFOR365 SUPPORT: ASP Infrastructure: The Party Has Started ASP Infrastructure: The Party Has Started A. Turner - July 7, 2000 Read Comments A. Turner - July 7, 2000 Event Summary On June 14th, Nortel Networks introduced an application service management and integration solution that will enable service providers to offer hosted eBusiness applications to businesses and deliver end-to-end applications management to the desktop. Called the Nortel Networks Preside Managed Application Services Platform, the solution is
7/7/2000

More Infrastructure Support for CyberCarriers
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering their CyberCarrier Reference Architecture as a blue print for the end-to-end network.

INFOR365 SUPPORT: More Infrastructure Support for CyberCarriers More Infrastructure Support for CyberCarriers A. Turner - June 27, 2000 Read Comments A. Turner - June 27, 2000 Event Summary On May 31, 2000, Lucent Technologies NetworkCare Professional Services and IBM Global Services announced an alliance to help an emerging group of service providers, called CyberCarriers, deliver next-generation network-based services to enterprises and consumers. The alliance, combines IBM s expertise in integrated technology
6/27/2000


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