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Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

informal email request  set up small and informal contact centers that boost customer loyalty, increase sales and generate a demonstrable return on investment. Introduction Challenging competition from large firms and, in some markets, Web-based companies and overseas competitors have raised the stakes for smaller companies planning their customer relationship strategy. Add a complex communications mix combined with the challenge of high customer expectations and tough big-firm competition, and the need for all firms to invest Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » informal email request


The Blessing & Curse of SharePoint's
Part 1 of this blog series analyzed the runaway success and genesis of Microsoft SharePoint or Microsoft Office SharePoint Server (MOSS). The article outlined

informal email request  run-time human judgments. Many informal processes are still done via emails, which, as said in Part 2, is a cumbersome and ineffective content management system . One should thus at least initially consider SharePoint as a replacement for email-based processes that are ubiquitous, intra-enterprise (local), standards-based, and have low barriers to usage. Microsoft Windows Workflow Foundation (WF) -based SharePoint is useful for project management, document-based collaboration, and internal reporting. If Read More
Mail.com's Explosive E-Mail Growth
By the beginning of December 1999 Mail.com had over 10,000,000 established email boxes.

informal email request  com's Explosive E-Mail Growth Event Summary NEW YORK--(BUSINESS WIRE)--Jan. 7, 2000--Mail.com, Inc. (NASDAQ: MAIL), a leading global provider of Internet messaging services to the consumer and business markets, today announced the Company's opt-in e-mail service, Special Delivery, has grown approximately 73 percent in the fourth quarter over the third quarter of 1999, reaching the 6 million mark for weekly opt-in e-mail marketing opportunities. Market Impact By the beginning of December 1999 Mail.com h Read More
Road Map for Delivering BI Publisher Documents from Oracle EBS
Communication between companies is critical for smooth and effective commerce. Delays in information delivery may seriously affect a company’s profitability

informal email request  Map for Delivering BI Publisher Documents from Oracle EBS Today Oracle EBS users are required to print Oracle documents and supporting attachments in two separate steps. This is because database attachments typically reside in MS Office document formats (Word, Excel, Project, etc.) and are not printable on a UNIX platform. Source : STR Software Resources Related to Road Map for Delivering BI Publisher Documents from Oracle EBS : Oracle E-Business Suite (Wikipedia) Road Map for Delivering BI Read More
Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

informal email request   Read More
EdgeWave
EdgeWave develops and markets innovative secure content management (SCM) solutions including iPrism Web Security and the ePrism Email Security Suite with next

informal email request  EdgeWave develops and markets innovative secure content management (SCM) solutions including iPrism Web Security and the ePrism Email Security Suite with next generation solutions for email filtering, continuity, data loss protection, encryption and archive. EdgeWave information security products are used in service provider markets, and enterprises of all sizes across most commercial markets including healthcare, manufacturing, finance, insurance, real estate, and public administration, as well Read More
Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies
Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public

informal email request  Just Words: Enforce Your E-mail and Web Acceptable Usage Policies Not Just Words: Enforce Your Email and Web Acceptable Usage Policies If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. MessageLabs, now part of Symantec, provides a range of managed services to protect, control, encrypt and archive electronic communications. Listed as a leader in the Gartner Magic Quadrant and many other analyst reports, and with more than 19,000 clients Read More
Case Study: Pixel Velocity
Pixel Velocity, provider of video automation systems to governments and other organizations, grew from having one supplier to having dozens with which they

informal email request  Study: Pixel Velocity Arena is a collaborative bill of materials (BOM) and change management system that helps manufacturers meet cost, quality and delivery targets. Source: Arena Solutions Resources Related to Case Study: Pixel Velocity : Change management (engineering) (Wikipedia) Arena Solutions (Wikipedia) Case Study: Pixel Velocity Change Management System is also known as : ECM Engineering Change Management System , Change Management Application , Change Management Implementation , Change Manag Read More
EarthLink’s Pilot of Wireless Email via BlackBerry Handhelds
The initial Pilot test of the BlackBerry Handheld e-mail device will be limited to 500 users for a cost of $34.95 (USD) per month, including unlimited messaging

informal email request  Pilot of Wireless Email via BlackBerry Handhelds EarthLink’s Pilot of Wireless Email via BlackBerry Handhelds P. Hayes - June 1, 2000 Event Summary EarthLink, Inc. (NASDAQ: ELNK), the nation's second largest Internet Service Provider (ISP), has begun a market test of EarthLink Airmanager, a wireless service featuring BlackBerry Internet Edition from Research In Motion Limited (NASDAQ:RIMM; TSE: RIM). The service allows EarthLink members to send and receive e-mail messages using the Read More
E-mail Encryption: Protecting Data in Transit
Secure Mail is a plug-in that integrates into Microsoft Outlook. The main functions of Secure Mail are provided in the toolbar or the menu. It’s possible to pre

informal email request  mail Encryption: Protecting Data in Transit SECUDE Secure Mail enables e-mails to be sent securely across open networks. Data confidentiality is ensured through the use of encryption. Source : SECUDE International AG Resources Related to E-mail Encryption: Protecting Data in Transit : E-mail Encryption (Wikipedia) E-mail Encryption: Protecting Data in Transit Secure Email is also known as : Secure Mail Encryption , Secure Inmate Mail , Secure Instant Mail , Secure Mail Appliance , Secure Mail Client , Read More
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

informal email request  Study: VAI Improves Customer Service with Business Portal Case Study: VAI Improves Customer Service with Business Portal If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven Read More
emailtopia
emailtopia is the leading provider of software and services formanaging corporate email infrastructures. Providing email solutionssince 1997, emailtopia has

informal email request  emailtopia is the leading provider of software and services for managing corporate email infrastructures. Providing email solutions since 1997, emailtopia has a distinguished client base that span multiple verticals including financial services, banking, retail, insurance, and government agencies. emailtopia''s flag ship product, Response Manager, allows companies to manage, track and store emails with partners and customers. Read More
Why E-mail Must Operate 24/7 and How to Make This Happen
Unplanned e-mail outages or even routine maintenance can cause huge disruption, not only to your business, but also to your customers and partners. What issues

informal email request  E-mail Must Operate 24/7 and How to Make This Happen Why E-mail Must Operate 24/7 and How to Make This Happen If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. MessageLabs, now part of Symantec, provides a range of managed services to protect, control, encrypt and archive electronic communications. Listed as a leader in the Gartner Magic Quadrant and many other analyst reports, and with more than 19,000 clients ranging from small Read More
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