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Software Functionality Revealed in Detail
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 information technology management response


E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

information technology management response  available that provide detailed information on all aspects of email handled by service agents. Benefit: Employee efficiency and the quality of customer service can be measured, and resource planning is aided by accurate email service statistics. Automatic Message Assignment: The process of handling inbound email to group mailboxes such as sales@, info@, and support@ will be automated and routed to appropriate service agents based on the next available agent (Round-Robin); by service agent availability

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » information technology management response

Case Study: Leveraging Response Management in a Super-charged Environment


Research in Motion, maker of the BlackBerry, had a rapidly expanding customer base and shortened product life cycles. This led the company to add more contract manufacturers to its supply chain, meaning more complex decisions had to be made in less time. To stay competitive, the company implemented response management technology. Learn more about the company’s rapid growth and the software that helped make it possible.

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A Response Management Pioneer Offers Its Solution


Kinaxis Inc. is answering the needs of global manufacturers by delivering an on-demand response management service. These services are designed to help manufacturers drive quick responses to ever-changing global supply chains and fulfillment networks.

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Enterprise Incentive Management Leader's Challenges and Response


Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently expanded its service offerings by introducing two new strategic service programs both to woo customers and to survive in this emerging field.

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Response Management: Enabling a Demand-driven Supply Network


Customer and commercial demands are changing the way manufacturers manage their positions in the supply chain. The financial impact on a company that is unable to respond to change can be crippling, especially in a global market. Learn about the benefits of using a response management process, so you can access live data from multiple systems across various locations—for more intelligent and empowered decision making.

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Team Technology, Inc


Team has two technology practices; reseller of Microsoft Dynamics® NAV (formerly Navision) and an information technology staffing practice. Team’s methodology is consultative and collaborative. We work in tandem with our clients to identify a business need, design the approach, implement the solution and monitor the results. TEAM is a Microsoft Certified Silver Partner and has enjoyed a long term relationship with Microsoft since our inception. http://www.channelpro-digital.com/channelpro/200705/#pg22

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Case Study: SAP and Sales Management


To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships.

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Upp Technology


Upp Technology is a nationally recognized consulting and solutions provider for today's leading healthcare, government and commercial organizations. Our innovative technology solutions bring together cutting-edge technology and real-world expertise to reduce costs, maximize efficiency and minimize risk.

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Terra Technology


Terra Technology's real time forecasting (RTF) solutions use pattern recognition mathematics to monitor daily demand signals. RTF is compatible with demand planning solutions from major enterprise resource planning (ERP) and supply chain vendors, including Manugistics, SAP, and i2 Technologies. The company's real time inventory (RTI) offering is a multi-echelon inventory optimization solution which includes the following capabilities: daily inventory target updates; full integration with conventional planning systems; inventory calculation using actual demand (not average demand); measurement of actual error over actual lead time; calculation of in-season and out-of-season lead-time difference for high volume stock-keeping units (SKUs); automatic adjustment for shutdowns; and rich modeling of time-phased equipment constraints across multiple SKUs.

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Performance Management-What the Mid-market Can Learn from Large Enterprises


Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business performance achieved by mid-market companies compared with larger firms, as well as the differences in strategy, capabilities, and technologies used. Key recommendations are drawn for mid-market businesses to increase the value they derive from performance management.

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Understanding IBM Lotus Web Content Management Software


IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply business rules and processes to content, helping to ensure that specific information assets from across the enterprise are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features.

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