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Service Delivery Innovation: Creating Client Value and Enhancing Profitability
The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself

innovation in public service delivery  deliver on client service innovation in three primary areas: resourcing and partnering, packaging, and cocreating value with clients. Resourcing and Partnering At the heart of any professional services firm is talent resourcing ' optimally allocating scarce resources to projects. Innovation in resourcing increasingly means drawing on an effective, available pool of external, global talent while using internal resources as efficiently as possible. It involves equipping both resource management personnel Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » innovation in public service delivery


Summarizing PTC’s Decades of Fervent In-House Innovation (and Acquisitions) - Part 1
Needham, Massachusetts (US)-based Parametric Technology Corporation (PTC, NASDAQ: PMTC) is an over USD 1 billion large software company that develops

innovation in public service delivery  Decades of Fervent In-House Innovation (and Acquisitions) - Part 1 Needham, Massachusetts (US)-based Parametric Technology Corporation (PTC , NASDAQ: PMTC) is an over USD 1 billion large software company that develops, markets, and supports product development software solutions and related services. The company’s solutions help its client companies design products, manage product information, and improve their product development processes. PTC’s software solutions and services have helped its Read More
Internet-based Phone Service for Small to Midsize Companies
Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of

innovation in public service delivery  a measure of its innovation and value, the Packet8 Virtual Office solution for small businesses received Network Computing magazine’s “Editor’s Choice” award[2] over competitive offerings from Covad Communications and Velocity Networks. Each company’s solution was rated on features, price, and quality of service. Packet8 Virtual Office received the highest overall rating for its rich feature set, call management tools and low subscription price. Hosted services like Packet8 Virtual Office Read More
Parametric Technology Corporation's Bold Vision Drives Growth and Innovation
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology Corporation (PTC) reach

innovation in public service delivery  goals. Product performance and innovation . In 2005, PTC also initiated a more comprehensive and specific release strategy for Pro/INTRALINK 8.0 and Windchill 8.0 . The strategy will supplement PTC's vision of a global product development opportunity that will benefit manufacturing customers and present PTC as a global solution provider. In addition, PTC has made a heavy investment in Pro/Engineer Wildfire to enhance its performance and make it easier to learn, more productive, and more flexible to Read More
Human Capital Management for the Public Sector
In the face of shrinking budgets and increasing demands, public sector agencies must transform themselves into providers of value-added services. By developing

innovation in public service delivery  a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol SAP. Source : SAP Resources Related to HUMAN CAPITAL MANAGEMENT (HCM) : Human Capital (Wikipedia) Human capital Management for the Public Sector Make Every Employee a Strategic Asset with SAP® Solutions SAP HUMAN CAPITAL MANAGEMENT is also known as : Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

innovation in public service delivery  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

innovation in public service delivery  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available Read More
PeopleSoft Delivers Oxymoron In 'Supply Chain in a Box'
Users would do well to take PeopleSoft’s claims with a vein of salt and maintain realistic expectations regarding the challenges they will face in integrating

innovation in public service delivery  Delivers Oxymoron In 'Supply Chain in a Box' PeopleSoft Delivers Oxymoron In Supply Chain in a Box S. McVey - November 10, 2000 Event Summary At its annual user conference in late October, PeopleSoft trumpeted the availability of its revamped supply chain management solution ambitiously titled, PeopleSoft Supply Chain in a Box. The new solution combines applications for customer management, e-commerce, order fulfillment, planning, and supply chain analytics and delivers them via multiple Read More
Manufacturers and the SaaS Delivery Model
Find out about the advantages of SaaS inreport, Manufacturers and the SaaS Delivery Model.

innovation in public service delivery  and the SaaS Delivery Model In today's tough marketplace manufacturers are looking for every edge they can get. That's why many are attracted to the business benefits and cost savings offered by SaaS-based software solutions. Find out about the advantages of SaaS in report, Manufacturers and the SaaS Delivery Model . You'll learn about unique SaaS benefits for manufacturers, including no up-front capital expense reduced operational costs fast, simplified integration faster time to value Read More
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

innovation in public service delivery  oriented Architecture-Savior or Nemesis? Service-oriented Architecture—Savior or Nemesis? If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Hitachi Consulting UK Named as 2009 Microsoft Partner of the Year for SOA and Business Process Source : Hitachi Consulting Resources Related to Service-oriented Architecture—Savior or Nemesis? : service-oriented architecture (SOA) (Wikipedia) Service-oriented Architecture—Savior or Read More
Role of In-memory Analytics in Big Data Analysis
Organizations today need to handle and manage increasingly large volumes of data in various formats and coming from disparate sources. Though the benefits to be

innovation in public service delivery  of In-memory Analytics in Big Data Analysis In a previous article , I discussed big data and the need for a big data solution to handle, manage, and derive valuable insight from large volumes of data in various formats and coming from disparate sources. Here I discuss the role that in-memory technologies plays in big data analysis and the potential of this technology to change the business intelligence (BI) landscape and the industry technology space. But first we need to understand the basics.   A Read More
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

innovation in public service delivery  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You'll also get the direct experience of one PSO’s evaluation Read More
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

innovation in public service delivery  Study: VAI Improves Customer Service with Business Portal Case Study: VAI Improves Customer Service with Business Portal If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven Read More
The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services

innovation in public service delivery  Evolution of Enterprise Resource Planning Includes Service Industries Since the late nineties, the enterprise resource planning (ERP) vendors that originally targeted the needs of manufacturing organizations have slowly extended their functionality to service the needs of non-manufacturing industries as well. By 2000, when many of the major ERP implementations for the manufacturing industry had tapered off, tier one ERP vendors such as SAP and Oracle had refocused efforts to market their integrated Read More
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

innovation in public service delivery  field service mobility,field service mobile device,mobile devices for field service organizations,field service mobile device considerations,field service mobile device purchasing,IFS,IFS Applications Read More

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