In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a client/server customer relationship management (CRM) application and has equipped more than 750 IBM AS/400 and iSeries customers with its native OS/400 CRM solution.
and AS/400 servers systems installed worldwide, the growth of Wintouch eCRM as a native OS/400 software is undeniably tied to IBM's existing market. Even though Wintouch eCRM is confined to the IBM iSeries, it can leverage the performance reputation of IBM servers to gain prominence in the market. Product Definition and Market Impact Touchtone's application service provider (ASP) solution, Wintouch eCRM, is a Java-powered, enterprise-wide customer service, sales force, and marketing automation software