Home
 > search for

Featured Documents related to »  instant chat messenger


Bullet-proofing Instant Messaging
As more corporations adopt instant messaging (IM), chief information officers (CIOs) and IT managers are learning that it can be a serious source of liability

instant chat messenger  IM in the Enterprise Instant Messaging (IM) is expanding in the Enterprise market, having already conquered the consumer segment. By the end of 2008, statistics indicated that as many as 80 percent of corporate or Enterprise users ran some form of IM on their desktops. In dollars and people, Enterprise IM is a sizable market, with over 350 million users running IM and over $600 million spent on IM solutions in 2008. By the end of 2008, statistics indicated that as many as 80 percent of corporate or Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » instant chat messenger


Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

instant chat messenger  personalization, multichannel (e-mail, instant messenger [IM], integrated voice response [IVR], call centers), and so on, lead us to the emerging part of CRM software applications, specifically applications that enable customer service organizations to more effectively resolve service requests and answer questions. What Service Resolution Management Offers Built on KM and search technologies, SRM (not to be confused with supplier relationship management) applications optimize the resolution Read More...
Microsoft Throws in the Towel in the Instant Messaging Wars
REDMOND, Wash. (Bloomberg) - Microsoft Corp., the world's largest software maker, has stopped linking its instant messaging system with America Online Inc.'s

instant chat messenger  the Towel in the Instant Messaging Wars Event Summary REDMOND, Wash. (Bloomberg) - Microsoft Corp., the world's largest software maker, has stopped linking its instant messaging system with America Online Inc.'s instant electronic-mail program, the companies said. Market Impact Microsoft has been striving for an open standard for Instant Messaging with AOL that would allow MSN and AOL users to Instant Message or IM one another without hindrance. Microsoft developers have been trying to link the two Read More...
Saba Software: All about People (Cloud) - Part 2
Part 1 of this series introduced Saba Software, a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software

instant chat messenger  real-time communication with presence, instant messaging (IM), video-enabled channels, voice over IP (VoIP)-enabled online meetings, and Web conferences. These collaboration solutions include Saba Centra Online Collaboration and Saba Social (formerly Saba Live ), a new Saba product that was made generally available (GA) in mid 2010. Saba Centra Online Collaboration Suite Saba Centra Online Collaboration enables organizations to capture and share knowledge, as well as exchange information with customers, Read More...
It’s a Portal...AND It;s a Gateway
AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

instant chat messenger  AOL services like AOL Instant Messenger and chat, will be available on these devices. The AOL Gateway family of specialized Internet appliances includes the AOL Gateway desktop appliance. The desktop appliance, a simplified Internet device for busy families and other consumers seeking additional ways to access the Web, will serve as a lower-cost alternative to the traditional PC. This easy-to-use appliance will provide consumers a reliable connection and fast access to the features and content of AOL and Read More...
Migration Made Easy: Switching VAN Providers without the Fire Drills
To ensure end-to-end visibility while still meeting multiple trading partner requirements in your supply chain operations, one solution is to consolidate with a

instant chat messenger  supply chain visibility delivers instant online access to the status of a transaction at any point in the continuum (see Example 1). By always knowing where your transactions and documents are, you increase customer satisfaction through faster, more complete communications. Example 1: The Inovisworks VAN provides drill-down visibility into real-time transaction status, key performance indicators (KPIs) and performance scorecards. That customer satisfaction extends to your internal customers as well. IT Read More...
How Your Employees May Be Hurting Your Business-And What You Can Do About It
Employees installing and using unauthorized applications like instant messaging, voice over Internet protocol (VoIP), games, and peer-to-peer file-sharing

instant chat messenger  using unauthorized applications like instant messaging, voice over Internet protocol (VoIP), games, and peer-to-peer file-sharing applications cause many businesses serious concern. Find out why it’s important to control such applications and learn about various approaches you can take to find a simple and cost-effective solution that integrates with malware protection. Read More...
Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via

instant chat messenger  Announces New Release of RightNow CX Cloud Service Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service . The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Read More...
Sub7 Tells Chat Rooms All Your Stuff; F-Secure Leads the Battle
A hacker program called Sub7 will tell IRC channels all the stuff you don't want people to know.

instant chat messenger  Tells Chat Rooms All Your Stuff; F-Secure Leads the Battle Sub7 Tells Chat Rooms All Your Stuff; F-Secure Leads the Battle L. Taylor - June 29, 2000   Event Summary Written as a full-featured, and well-organized computer program, a program called Sub7 divulges all kinds of information about you, and your computer, to IRC channels. Purportedly written by someone who goes by the name Mobman, Sub7 has been cropping up all over the Internet for months. Sub7 is well documented, supported by an online Read More...
KANA Software Inc
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer

instant chat messenger   Read More...
Protect Yourself Against
Find out how to protect yourself in the symantec white paper converged threats on the security landscape.

instant chat messenger  in 200 URLs in instant messages pointed to a malicious site. The question is: are you protected against these threats—individually, and in combination? Converged threats are a dangerous new combination of viruses, spyware, phishing, and spam. They come from e-mail, the Web, instant messaging (IM), even voice over Internet protocol (VoiP)—and they can cause major problems. Find out how to protect yourself in the Symantec white paper Converged Threats on the Security Landscape . Learn about the whole Read More...
Fighting Cybercrime on the Internet
Excerpts from a presentation on cybercrime by Laura Taylor, TEC Director of Security Research for the E-Gov 2000 Conference sponsored by SAIC on July 10, 2000

instant chat messenger  Cybercrime on the Internet Fighting Cybercrime on the Internet L. Taylor - July 18, 2000 Introduction This note is based on a presentation on cybercrime by Laura Taylor, TEC Director of Security Research for the E-Gov 2000 Conference sponsored by SAIC on July 10, 2000 at the Washington Convention Center. Note : Portions of this note are excerpted from the presentation, other parts are explanatory text to relate this information to the Technology community serviced by the TEC web site. Information Read More...
Enterprise Feedback Management
Verint Enterprise Feedback Management™ (EFM) offers enterprises online, mobile and SMS survey capabilities, offline mobile applications for iOS enabled

instant chat messenger  Feedback Management Verint Enterprise Feedback Management™ (EFM) offers enterprises online, mobile and SMS survey capabilities, offline mobile applications for iOS enabled devices and reporting applications for iPhone, iPad and android devices. At the heart of the EFM solution is a respondent knowledgebase that grows richer with every interaction. It can be used to segment clients, enrich surveys with data you already know, and control contact frequency to prevent over-surveying. The Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

instant chat messenger  Management: The Core of Service Resolution Management Today's businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others