X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 instant chat


Bullet-proofing Instant Messaging
As more corporations adopt instant messaging (IM), chief information officers (CIOs) and IT managers are learning that it can be a serious source of liability

instant chat  IM in the Enterprise Instant Messaging (IM) is expanding in the Enterprise market, having already conquered the consumer segment. By the end of 2008, statistics indicated that as many as 80 percent of corporate or Enterprise users ran some form of IM on their desktops. In dollars and people, Enterprise IM is a sizable market, with over 350 million users running IM and over $600 million spent on IM solutions in 2008. By the end of 2008, statistics indicated that as many as 80 percent of corporate or

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » instant chat

Acuity, Inc.


Looking for instant answers? Acuity (formerly iChat) makes software that lets call center representatives chat with customers over the Internet and respond instantaneously to questions via the same technology used to facilitate chat rooms. Its WebCenter Enterprise manages Internet-based customer service sessions by offering self-help, queuing calls to be handled by representatives, and responding to routine questions by e-mail. Founded in 1995, the company initially focused on consumer chat programs, but it has sold off its ichat product line and redesigned its technology for corporate customer service use. Customers include Lucent and drugstore.com. Acuity is a subsidiary of software maker Quintus Corporation.

instant chat  Inc. Looking for instant answers? Acuity (formerly iChat) makes software that lets call center representatives chat with customers over the Internet and respond instantaneously to questions via the same technology used to facilitate chat rooms. Its WebCenter Enterprise manages Internet-based customer service sessions by offering self-help, queuing calls to be handled by representatives, and responding to routine questions by e-mail. Founded in 1995, the company initially focused on consumer chat pro Read More

IBM Brings Cloud and Mobile Enhancement to Its Social Business Offering


IBM announced a new cloud-based solution as part of its IBM SmartCloud for Social Businesses platform. The product includes new social networking features and a new collaboration and document-sharing tool—IBM SmartCloud Docs. The application accommodates the creation, storing, and co-editing of word processing, spreadsheet, and presentation documents, in real time. IBM SmartCloud

instant chat  as they type. Furthermore, instant messaging capabilities offer users the option to chat with each other while working on the same document. The press release mentions new in-cloud features for IBM Connections, which allow employees, clients, and partners to collaborate via community-based blogs, wikis, idea-generation blogs, and file viewers. IBM SmartCloud Docs is available in IBM SmartCloud Engage Advanced service, IBM SmartCloud Engage Standard service as well as through IBM Connections. Read More

Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

instant chat  be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com introduced a series of Service Cloud solutions including mobile communities, mobile chat, and knowledge base. Salesforce1 Service Cloud, salesforce.com’s customer service platform, is now generally available and pricing starts at $65 per user per month, while the Salesforce1 Mobile App is now generally available for download at the Apple App Store and Google Play.  Many well-known brands, Read More

Microsoft Throws in the Towel in the Instant Messaging Wars


REDMOND, Wash. (Bloomberg) - Microsoft Corp., the world's largest software maker, has stopped linking its instant messaging system with America Online Inc.'s instant electronic-mail program, the companies said.

instant chat  the Towel in the Instant Messaging Wars Event Summary REDMOND, Wash. (Bloomberg) - Microsoft Corp., the world's largest software maker, has stopped linking its instant messaging system with America Online Inc.'s instant electronic-mail program, the companies said. Market Impact Microsoft has been striving for an open standard for Instant Messaging with AOL that would allow MSN and AOL users to Instant Message or IM one another without hindrance. Microsoft developers have been trying to link the two Read More

Securing the Enterprise


Organizations of all sizes can benefit from instant mobile access to communications. It is important that these benefits not be undermined by an overly restrictive attitude to security. The best way to minimize the risks is to take proactive steps to manage mobile security challenges. That way, organizations can continue to be secure, while taking full advantage of mobile technology.

instant chat  sizes can benefit from instant mobile access to communications. It is important that these benefits not be undermined by an overly restrictive attitude to security. The best way to minimize the risks is to take proactive steps to manage mobile security challenges. That way, organizations can continue to be secure, while taking full advantage of mobile technology. Read More

Telligent Acquires the Messaging and Collaboration Solution Zimbra


Telligent has acquired Zimbra from VMware. According to the press release, Telligent will be merging with Zimbra and eventually change its name to Zimbra. The latter is expected to benefit from investments from Intel Capital, NXT Capital Venture Finance, BDCA, Hall Financial Group, and VMware. The leadership of the new company will be ensured by an integrated management team with Telligent's CEO

instant chat  share documents and ideas instantly, providing true unified collaboration. As social business and mobile business are becoming one, Telligent and Zimbra seem to complement each other in creating a comprehensive social-mobile business platform. Read More

The Lexicon of CRM - Part 2: From J to Q


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM.

instant chat  Lexicon of CRM - Part 2: From J to Q The Lexicon of CRM Part 2: From J to Q R. Garland - October 19, 2001 The Lexicon is divided into three parts, this being the second of three. This second section covers the alphabet from J to Q. For A to I, see Part One . J  J2ME - Java 2 Micro Edition . A highly optimized Java runtime environment targeting a wide range of consumer products, including pagers, cellular phones, digital set-top boxes, and car navigation systems. JDBC - Java Database Connectivity . Read More

Implementing Fax in the Enterprise


Fax is here to stay whether we like it or not. But fax technology has come a long way, and can be incorporated with application programming interfaces and multifunction print (MFP) devices. In fact, new enterprise fax architecture is often more flexible and modular than other modes of communication, such as e-mail and instant messaging. Get connected with news on how fax technology can enhance your business processes.

instant chat  such as e-mail and instant messaging. Get connected with news on how fax technology can enhance your business processes. Read More

TAKE Supply Chain


TAKE Supply Chain, a division of TAKE Solutions, Inc., offers flexible, accessible, and mobile supply chain software solutions that deliver increased accuracy, visibility, and responsiveness inside an organization's four walls and with trading partners across the globe. TAKE software solutions offer a high level of configurability, integration, and deployment options. This helps to significantly reduce the historical compromises between time to value, total cost of ownership, and optimal supply chain functionality. TAKE offers robust supply chain collaboration and data collection solutions that leverage existing and emerging technology such as the cloud, mobility-enabled transactions, and business-configured instant communications with attachments and audit history to support the increased challenges of expanding global supplier networks. TAKE Supply Chain provides midmarket companies with software and consulting services focused on delivering rapid return on investment (ROI) from their supply chain operations. 

instant chat  enabled transactions, and business-configured instant communications with attachments and audit history to support the increased challenges of expanding global supplier networks. TAKE Supply Chain provides midmarket companies with software and consulting services focused on delivering rapid return on investment (ROI) from their supply chain operations. Read More

Social Networking and Opportunities in the Public Sector


Some social networking tools, such as e-mail and instant messaging, are already used in the public sector. Emerging tools, such as blogs and wikis, can also be beneficial, allowing more efficient sharing of information, and greater input in decision-making processes. But, there are also headaches involved in managing security issues. Learn about the advantages and how to avoid the disadvantages of new collaboration tools.

instant chat  such as e-mail and instant messaging, are already used in the public sector. Emerging tools, such as blogs and wikis, can also be beneficial, allowing more efficient sharing of information, and greater input in decision-making processes. But, there are also headaches involved in managing security issues. Learn about the advantages and how to avoid the disadvantages of new collaboration tools. Read More

Lufthansa Technik Deploys E2open for Supply Chain Visibility


Lufthansa Technik, a leader in maintenance, repair, and overhaul (MRO) services for aircrafts, engines, and components, deploys the E2open Business Network. Read up on the benefits of this deployment.

instant chat  Lufthansa Cargo—all in an instant (vs. cumbersome manual tweaking of the past). Read More

Introducing Work.com


Also today at Dreamforce, Salesforce announced Work.com, "a social performance management platform that helps companies align, motivate, and drive performance." Salesforce partners with Workday, an important player in the HCM market, to offer functionalities meant to support and motivate sales and service teams. The system facilitates the communication and instant feedback between employees that

instant chat  facilitates the communication and instant feedback between employees that work toward achieving common goals. In addition, employee performance can be easily assessed and rewarded. Perhaps the next development from Salesforce will be the integration of a social recruiting tool. Read More

KANA Software Inc


KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. Service Experience Management uniquely unifies business process, case and knowledge management for customer service organizations. It leverages KANA's expertise in delivering consistent service across all communication channels, including email, chat, call centers, and Web self-service. KANA's Service Experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. In October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions.

instant chat   Read More

Peoplefluent Acquires KZO Innovations by Bedford Funding


Peoplefluent has announced the acquisition of KZO Innovations by Bedford Funding, adding a new tool to its talent management suite. KZO video on-demand is a collaborative video technology that supports user engagement in contexts such as training, education, and communication. The KZO solution includes audio tagging, content searching, video tabbing, discussion threading, live chat, and

instant chat   Read More