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Software Functionality Revealed in Detail
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 instant messaging icons


The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

instant messaging icons  or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations about actions that should be taken to resolve the problem. Acts almost like a stand-in for the back-and-forth that is typical between customer and Service

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Case Study: Hartman Rauta Oy


Hartman Rauta Oy (Hartman) had been using IBM Lotus Notes V7 software as its legacy e-mail and messaging platform. Although satisfied with the existing system, the company wanted to take advantage of updates and improvements available in the latest version. Hartman also wanted to implement a virtual group working environment to support improved communication and collaboration. Learn how Hartmann managed the update.

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Ensim to Host HP OpenMail as an ASP


In the rush to achieve an application hosting messaging service, HP’s OpenMail has been largely overlooked until now.

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Interneer


For more than six years, Interneer has been providing companies the Instant Application Platform which allows businesses to configure web-based applications with integrated workflow, without programming. Initially Interneer was formed as an engineering consultancy by a small group of mechanical engineers. During this same period of time, the Internet had become the de-facto medium to share knowledge and information, although there were no tools or applications that helped companies organize and manage all this information. As a result, the company developed a web-based platform for companies to configure business applications that require human interaction.

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Mattec MES


Epicor Mattec MES, production control software, provides instant monitoring and control for your production and process manufacturing. The production MES system improves productivity by providing accurate 24/7 manufacturing information of all your plant operations. Gain a competitive edge for your continuous improvement initiatives with production control software.   Mattec MES helps you reduce scrap, waste and machine downtime, improve cycle times, Overall Equipment Effectiveness (OEE), plant productivity and automatic part qualification, and schedule production effectively. Production MES helps you become proactive in your manufacturing operations and helps anticipate and solve manufacturing problems before they occur. Helping you identify resource inefficiencies, Mattec MES lets you do more with your existing resources and find new capacity.

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What is the Emphasis on Choosing an IM Software For Business?


Every day, companies around the world use instant messaging (IM) and document collaboration systems to solve problems quickly, and maintain real-time connectivity between employees. This kind of instant communication and collaboration can be crucial to a company’s success. Learn about enterprise-level IM systems, and find out which features and functions are most important for corporate and business users.

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Migrating Lotus Notes Applications to SharePoint and .Net


Due to the increasing popularity of the Microsoft messaging and collaboration environment, companies are looking into migrating their messaging and application infrastructure from other platforms (such as Lotus Notes) to the Microsoft environment. But how can you effectively transition from Lotus Notes to the Microsoft environment while managing the change for all concerned? And what elements need to be considered?

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Panasonic Selects Brooktrout for Voice Messaging Platform


Through a strategic partnership with Brooktrout Technologies, Panasonic has acquired the necessary voice and fax technologies to saturate the market with competitively priced, unified messaging products that will strongly challenge Lucent Technologies Octel Messenger system.

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Analysis of Lexacom's and Mirapoint's Joint Wireless Messaging Solution


The need and demand for wireless messaging and calendaring is obvious, but Mirapoint and Lexacom are relatively unknown in the messaging arena.

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Social Networking and Opportunities in the Public Sector


Some social networking tools, such as e-mail and instant messaging, are already used in the public sector. Emerging tools, such as blogs and wikis, can also be beneficial, allowing more efficient sharing of information, and greater input in decision-making processes. But, there are also headaches involved in managing security issues. Learn about the advantages and how to avoid the disadvantages of new collaboration tools.

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MessageClick to Provide Unified Messaging to RCN’s Business Clients


RCN has teamed up with MessageClick to provide its business-based users a complete suite of Unified Messaging tools including point-to-point e-mail, fax, and voice mail.

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