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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

instant messaging icons  or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations about actions that should be taken to resolve the problem. Acts almost like a stand-in for the back-and-forth that is typical between customer and Service Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » instant messaging icons


iCAST and Tribal Voice to AOL: “The Block Party is Getting Old”
AOL has always, and will continue to block disparate Instant Messaging systems from interacting with its 50 Million plus IM user base due to a potential

instant messaging icons  leading provider of co-branded instant messaging and interactive communication solutions, called on AOL to open up the company's instant messaging system. The announcement comes on the heels of AOL once again denying communication between its AIM users and other instant messaging services. Market Impact ICAST and Tribal Voice can complain to AOL executives vis--vis Instant Message (IM) blocking between disparate IM systems until they are blue in the face. Unfortunately for iCAST and Tribal Voice, the Read More
Vertical industry brief, Pharmaceutical and healthcare
The pharmaceutical industry is highly competitive, regulated, and in a permanent state of change. Customers demand instant attention, while suppliers require

instant messaging icons  of change. Customers demand instant attention, while suppliers require comprehensive leading edge services with regard to their products. Regulatory authorities require that the industry keep up to date with regulations, following them to the letter. Competitors are always inventing new ways to gain market share, while e-business presents new opportunities and challenges. All the while the pressure to reduce prices and to shorten order cycles is high. Pharmaceutical wholesalers comprise the lifeline Read More
Messaging: Lotus Notes Domino R5 vs. Microsoft Exchange 5.5
This note compares the two leading collaborative messaging systems, Lotus Notes and Microsoft Exchange, in the areas of functionality, technology, cost, service

instant messaging icons  Lotus Notes Domino R5 vs. Microsoft Exchange 5.5 Overview The subject of this note is the never-ending question within collaborative messaging, What's better, Notes or Exchange? Generally, this question is answered from an emotional perspective, based entirely on the specific administrator's and/or end users comfort level. There is no one correct answer, both messaging servers excel in specific areas and pale in others. The contents of this note will pit the two systems against each other in s Read More
Ensim to Host HP OpenMail as an ASP
In the rush to achieve an application hosting messaging service, HP’s OpenMail has been largely overlooked until now.

instant messaging icons  to Host HP OpenMail as an ASP Ensim to Host HP OpenMail as an ASP P. Hayes - August 28, 2000 Event Summary Ensim Corporation, the leading provider of application hosting infrastructure products, announced the availability of HP's OpenMail on Ensim AppXchange. This agreement delivers hosted, affordable enterprise-class messaging and collaboration to small and medium businesses. It enables service providers to deliver capabilities beyond simple Internet e-mail and to eliminate the complexities Read More
So You Want to Outsource Your Messaging?
One of the primary benefits of outsourcing is the initial negation of 'up-front' costs associated with the implementation of a production system.

instant messaging icons  You Want to Outsource Your Messaging? So You Want to Outsource Your Messaging? November 20, 2000 Product Background Application Service Providers have arisen on the Internet in response to such corporate messaging woes as support expenses, misbehaving application and server down-time. Assuming an organization ports all application functionality to an ASP, the only real concern for internal IT individuals would be ensuring a rich and stable connection to the Internet. ASPs use a Thin Client Read More
Lotus Extends Domino for Unified Messaging and Wireless Communications
Lotus announced a unified messaging initiative that extends the Lotus Domino platform by enabling customers to access e-mail, voice, and fax data from any

instant messaging icons  Extends Domino for Unified Messaging and Wireless Communications Event Summary BERLIN, Oct. 26, 1999 -- At Lotusphere Europe 99, IBM's Lotus Development Corp. today announced a unified messaging initiative that extends the Lotus Domino platform by enabling customers to access e-mail, voice, and fax data from any device at any time. In addition, Lotus announced that Domino e-business applications would interact with online business services and corporate Intranets from any Wireless Access Protocol Read More
Active Voice Releases Unity 2.4
Release 2.4 of Active Voice’s Unity Unified Messaging solution has hit the streets touting software only support for Cisco’s Call Manager 3.01, unlimited usage

instant messaging icons  Voice Releases Unity 2.4 Active Voice Releases Unity 2.4 P. Hayes - August 23, 2000 Event Summary Active Voice Corporation, a global leader of unified messaging and computer telephony software solutions, announced that Unity Enterprise 2.4, the latest version of its award-winning true unified messaging solution for enterprise-level organizations, has been released to general availability for all customers. Market Impact Release 2.4 of Active Voice's Unity Unified Messaging solution has hit the Read More
How Instant, Accurate Information Can Drive Your Competitive Edge
To make timely, well-informed decisions, you need just that: time and information. This means having fast access to accurate information from every department

instant messaging icons  midsize companies, delivers the instant and unified business information you need for superior operations and decisive leadership. Decisive actions can elevate your business above the competition and help your company grow and stabilize. But decisive leadership requires accu- rate, timely, and accessible information, along with the right software tools: easy-to-use, flexible reports and analytics. SAP® Solutions for Small Businesses and Midsize Companies When it comes to the widely varying needs of Read More
Case Study: Lifetime Products
To better support mobile employees, Lifetime Products deployed a unified messaging solution focused on the flexibility of wireless devices. Using features in

instant messaging icons  Study: Lifetime Products To better support mobile employees, Lifetime Products deployed a unified messaging solution focused on the flexibility of wireless devices. Using features in Microsoft® Exchange Server 2007, Lifetime replaced its voice mail system with a voice over Internet protocol (VoIP) solution, and streamlined access to e-mail, voice mail, and fax messages. Learn how this solution helped the company boost productivity and reduce costs. Read More
Social Networking and Opportunities in the Public Sector
Some social networking tools, such as e-mail and instant messaging, are already used in the public sector. Emerging tools, such as blogs and wikis, can also be

instant messaging icons  such as e-mail and instant messaging, are already used in the public sector. Emerging tools, such as blogs and wikis, can also be beneficial, allowing more efficient sharing of information, and greater input in decision-making processes. But, there are also headaches involved in managing security issues. Learn about the advantages and how to avoid the disadvantages of new collaboration tools. Read More
Mobile IT--Commodity or Value-add?
Remote working is not new, but increasing dependence on instant IT access has led to increasing demands for mobile data services. Certainly, these services can

instant messaging icons  but increasing dependence on instant IT access has led to increasing demands for mobile data services. Certainly, these services can be complex, and it is valuable to be insulated from the effects of rapid change. But ultimately, mobile access should be considered as just one aspect of IT usage, rather than as a separate entity. Read More
Integrating Web Messaging into the Enterprise Middleware Layer
The rapid development and adoption of real-time, push-based Web technologies is driving requirements for many more real-time data applications running within

instant messaging icons  Web Messaging into the Enterprise Middleware Layer The rapid development and adoption of real-time, push-based Web technologies is driving requirements for many more real-time data applications running within browsers and on mobile devices. Many of these applications have large and unpredictable data volumes, user counts, or both, putting stress on many software-based Web streaming solutions. This white paper describes the architecture and advantages of Solace's high-performance Web messaging so Read More
Analysis of HP and Notable Solutions Inc. decision to Integrate Paper Documents Into Microsoft Knowledge Management and Messaging Applications
System integration is relatively painless due to the 9100c's ability to connect to the network with a HP Jet Direct card and a simplified installation user

instant messaging icons  of HP and Notable Solutions Inc. decision to Integrate Paper Documents Into Microsoft Knowledge Management and Messaging Applications Event Summary PALO ALTO, Calif.--(BUSINESS WIRE)--Feb. 1, 2000--Hewlett-Packard Company and Notable Solutions Inc. (NSi) today announced new software for the HP Digital Sender. NSi's Address Book Manager Synchronizer (ABMsync) will facilitate integration between the HP 9100C Digital Sender and the Microsoft Exchange and Outlook platforms. NSi's AutoStore is an Read More
Solace: The Only Complete Messaging Solution for Single Dealer Platforms
Three kinds of messaging need to be supported in Single Dealer Platforms (SDPs) in investment banking: real-time for quote distribution, persistent for order

instant messaging icons  The Only Complete Messaging Solution for Single Dealer Platforms Three kinds of messaging need to be supported in Single Dealer Platforms (SDPs) in investment banking: real-time for quote distribution, persistent for order flow, and streaming over the web to rich internet applications. It has historically taken three separate messaging products to meet these needs, but the implementation and integration of these systems introduces many challenges, including the complexity and fragility of the Read More

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