X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 instant messaging icons


The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

instant messaging icons  or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations about actions that should be taken to resolve the problem. Acts almost like a stand-in for the back-and-forth that is typical between customer and Service

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » instant messaging icons

Active Voice Adds Unified Messaging to Cisco’s CallManager


The Cisco CallManager is an IP based telephony system that will utilize Active Voice’s software to deliver a reduced dependency on external hardware to achieve UM, resulting in up to a 20% savings to Enterprise clients.

instant messaging icons   Read More

Case Study: Lifetime Products


To better support mobile employees, Lifetime Products deployed a unified messaging solution focused on the flexibility of wireless devices. Using features in Microsoft® Exchange Server 2007, Lifetime replaced its voice mail system with a voice over Internet protocol (VoIP) solution, and streamlined access to e-mail, voice mail, and fax messages. Learn how this solution helped the company boost productivity and reduce costs.

instant messaging icons   Read More

Employee Web Use and Misuse: Companies, Their Employees, and the Internet


The Internet creates new opportunities for mischief—and new challenges for managers. How do you balance individual access with the overall good of the business? What’s the right balance between monitoring and blocking? Learn about a Web security solution that can allow you to monitor and enforce your Internet usage policies, bringing site monitoring and filtering together with anti-virus and anti-spyware protection.

instant messaging icons   Read More

Solace Systems Inc.


Solace Systems provides messaging middleware solutions that let companies efficiently distribute data to desktop, enterprise and mobile applications with higher performance and at lower cost than alternatives. The foundation of Solace’s solution is a turnkey appliance that’s available in two sizes to meet the needs of a wide range of businesses.

instant messaging icons   Read More

10 Steps to Justifying a Learning Management System for Your Partner and Supplier Training


Consistency is a common challenge for partner and supplier managers across industries and around the world. How can companies instill common messaging, brand-identity, and quality practices across this extended enterprise? A learning management system (LMS), as part of a knowledge management strategy, can help bridge this gap. Find out how LMS can help you cut training costs and ensure partner compliance in ten steps.

instant messaging icons   Read More

Mobile IT--Commodity or Value-add?


Remote working is not new, but increasing dependence on instant IT access has led to increasing demands for mobile data services. Certainly, these services can be complex, and it is valuable to be insulated from the effects of rapid change. But ultimately, mobile access should be considered as just one aspect of IT usage, rather than as a separate entity.

instant messaging icons   Read More

Online Travel Company Empowers Remote Workers with Messaging Solution


As Expedia’s early rapid growth stabilized, the online travel company’s IT department sought ways to help employees become more productive and collaborate more effectively across long distances. Microsoft® Exchange Server 2007 was deployed and integrated with Microsoft Windows® SharePoint® Services. Discover how Expedia benefits by enabling remote users to access network documents, and more.

instant messaging icons   Read More

Integrating Web Messaging into the Enterprise Middleware Layer


The rapid development and adoption of real-time, push-based Web technologies is driving requirements for many more real-time data applications running within browsers and on mobile devices. Many of these applications have large and unpredictable data volumes, user counts, or both, putting stress on many software-based Web streaming solutions. This white paper describes the architecture and advantages of Solace's high-performance Web messaging solution.

instant messaging icons   Read More

Analysis of Active Voice's Acquisition of PhoneSoft, Inc.


Active Voice will integrate all of PhoneSoft's functionality into their existing "Unity" voice-messaging product to target Lotus Notes Domino R5.

instant messaging icons   Read More

SIP, RTP, and XMPP in the Emerging Real-time Internet


This white paper discusses how session initiation protocol (SIP), real-time transport protocol (RTP), and extensible messaging and presence protocol (XMPP) can work together to harness the unique strengths of each protocol within and across applications. Each protocol has a role in powering the real-time Internet, and this paper highlights how they complement each other to create a whole solution.

instant messaging icons   Read More