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A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

integrated customer communications  customer-centric approach in its Integrated Customer Management (ICM) strategy. As communications companies are facing increased competition and price commoditization, ICM offers to further customer loyalty and increase profitability by offering a point of differentiation in the customer experience. To create this offering of expanded services and integration capabilities, the new strategy involves three elements. Consultancy services A unified software platform A greater reliance on business with Read More...
Picture Archiving Communication Systems (PACS) for the Health Care Industry
PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinician...
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Documents related to » integrated customer communications


Pain and Gain of Integrated EDI Part Three: Other Industry Gains
Many small and medium companies find themselves under pressure to deploy the same EDI system as a major customer, making it a basic cost of doing business with

integrated customer communications  translation service can be integrated with other systems. Therefore, size and technical strength are not as important as is users' experience with the same systems. Given that XML and EDI will be used concurrently for some time in the future, companies should think carefully about how to leverage the mix to minimize the risk of both systems doing the same work. To that end, one should thoroughly consider the number of transactions the company will transmit on a daily basis, and whether that transaction Read More...
Unified Communications Meets VoIP: A Marriage Made in Heaven
Internet protocol (IP) and voice over Internet protocol (VoIP) systems allow inexpensive transport, cheap phone calls, and simple management of a single network

integrated customer communications  the multimedia contact center, integrated Web and audio conferencing, and most notably, unified communications (UC) . Converged applications such as UC can take advantage of IP and enable companies to not only increase revenues and decrease costs, but enhance productivity and improve customer service. But if you're not ready to take the plunge to IP technology, don't worry - you can implement a UC system today on a legacy TDM system, benefit from the UC applications immediately, and still reap the Read More...
Solving Enterprise Problems: The Fully-integrated Solution of IQMS
Though superficially, IQMS, a small, quiet ERP provider, may be similar to its competitors, by offering fully-integrated applications and services that are

integrated customer communications  the contrary, a fully integrated extended-ERP product like EnterpriseIQ may completely eliminate all of these issues for small and medium manufacturing enterprises, especially ones with scarce IT skills. Namely, when the data is stored in the same database, there is no need to create and manage ungainly interfaces, because there is only one master application. Data visibility is inherent, since with the proper links, data can be gathered and disseminated in multiple ways, without delay. Conversely, in mos Read More...
From Spreadsheet Chaos to an Integrated BPM Application in Six Steps
Spreadsheets can provide rudimentary business performance management (BPM) capabilities. But there are many reasons to leave them behind: improved collaboration

integrated customer communications  Spreadsheet Chaos to an Integrated BPM Application in Six Steps : Performance Management | Performance Management Analytics | Performance Management Appraisal | Performance Management Articles | Performance Management Assessment | Performance Management Challenges | Performance Management Companies | Performance Management Consulting | Performance Management Cycle | Performance Management Dashboard | Performance Management Definition | Performance Management Development | Performance Management Document | Read More...
Laying the Foundation for Customer Data Integration
For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer

integrated customer communications  the Foundation for Customer Data Integration For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer relationship management (CRM), can deliver a valuable single view of a customer, without necessitating yet another complex system needing vast technical and organizational effort. Learn about CDI’s core capabilities, and which style of CDI is your best match. Read More...
Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

integrated customer communications  Hub is a complete, integrated software platform for customer-centric master data management that creates real-time unified views of customers, organizations, and products, from disparate data silos. This allows organizations to create a unified customer view and framework. Siperian's solution is broken down into three separate modules. Siperian Master Reference Manager (MRM) is used to consolidate multiple customer profiles in order to identify customers uniquely across all channels of the organization. Read More...
Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

integrated customer communications  Profitability with Customer Intelligence If your front office isn't communicating effectively with your back office, chances are it's creating blind spots that are costing you money. And this is an extremely common problem. Research has shown that many CRM systems provide inadequate front-to-back-office integration. The result is customer data that cannot be shared effectively, and business processes that are prone to errors, delays, and unnecessary paperwork. Over the long term, this turns into Read More...
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

integrated customer communications  centric CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More...
Uncomplicating Unified Communications for SMBs
Unified communications (UC) has been making its way into the enterprise for years, but uptake has been slower in the SMB space. Many SMBs are concerned that UC

integrated customer communications  UC,unified communcation,unified communications,UC technology,UC technologies,collaborative technologies,VoIP,voice over IP,mobility,unified messaging,real-time communications,SMB,SMBs,small to medium business,midsize business Read More...
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

integrated customer communications  to Customer Relationship Management The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More...
Unified Communications: A Major Breakthrough That Challenges Today’s WANs
Companies implement unified communications (UC) to boost employee productivity. An approach for successful UC implementation includes an often overlooked

integrated customer communications   Read More...
Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines

integrated customer communications   Read More...
Customer Chemistry


integrated customer communications   Read More...
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

integrated customer communications  Relationship Management (CRM) When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and Read More...

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