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A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

integrated customer communications  customer-centric approach in its Integrated Customer Management (ICM) strategy. As communications companies are facing increased competition and price commoditization, ICM offers to further customer loyalty and increase profitability by offering a point of differentiation in the customer experience. To create this offering of expanded services and integration capabilities, the new strategy involves three elements. Consultancy services A unified software platform A greater reliance on business with Read More

Picture Archiving Communication Systems (PACS) for the Health Care Industry
PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinician...
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Documents related to » integrated customer communications


From Spreadsheet Chaos to an Integrated BPM Application in Six Steps
Spreadsheets can provide rudimentary business performance management (BPM) capabilities. But there are many reasons to leave them behind: improved collaboration

integrated customer communications  Spreadsheet Chaos to an Integrated BPM Application in Six Steps : Performance Management | Performance Management Analytics | Performance Management Appraisal | Performance Management Articles | Performance Management Assessment | Performance Management Challenges | Performance Management Companies | Performance Management Consulting | Performance Management Cycle | Performance Management Dashboard | Performance Management Definition | Performance Management Development | Performance Management Document | Read More
The Pain and Gain of Integrated EDI Part Two: Automotive Suppliers Gain
The nature of the global automotive supply chain means that the suppliers must be tightly integrated into the trading partner’s enterprise, whose supply chain

integrated customer communications  does it have fully integrated EDI, barcodes, payment processing, and other customer mandates? ; and Is it specifically designed to the dictated standards of each of my trading partners? have shown up on the radar screen time and again. Having garnered the astute product suite and install base, including the top one market share in the German discrete ERP mid-market, and having over 70 percent of tier one and two auto suppliers as customers, Infor Automotive should give a pause to the automotive-focused Read More
Solving Enterprise Problems: The Fully-integrated Solution of IQMS
Though superficially, IQMS, a small, quiet ERP provider, may be similar to its competitors, by offering fully-integrated applications and services that are

integrated customer communications  the contrary, a fully integrated extended-ERP product like EnterpriseIQ may completely eliminate all of these issues for small and medium manufacturing enterprises, especially ones with scarce IT skills. Namely, when the data is stored in the same database, there is no need to create and manage ungainly interfaces, because there is only one master application. Data visibility is inherent, since with the proper links, data can be gathered and disseminated in multiple ways, without delay. Conversely, in mos Read More
Unified Communications Meets VoIP: A Marriage Made in Heaven
Internet protocol (IP) and voice over Internet protocol (VoIP) systems allow inexpensive transport, cheap phone calls, and simple management of a single network

integrated customer communications  the multimedia contact center, integrated Web and audio conferencing, and most notably, unified communications (UC) . Converged applications such as UC can take advantage of IP and enable companies to not only increase revenues and decrease costs, but enhance productivity and improve customer service. But if you're not ready to take the plunge to IP technology, don't worry - you can implement a UC system today on a legacy TDM system, benefit from the UC applications immediately, and still reap the Read More
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

integrated customer communications  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

integrated customer communications  of Customer: Using Customer Actions That Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More
Delivering Superior Customer Value in Insurance
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a

integrated customer communications  technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

integrated customer communications  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More
Leavitt Communications


integrated customer communications   Read More
How to Choose Between VoIP and Unified Communications
Both voice of IP (VoIP) and unified communications (UC) represent large leaps forward from legacy telephony. This white paper reviews five key considerations

integrated customer communications  VoIP, unified communications, legacy telephony Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

integrated customer communications  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More
Customer Analytics in the Age of Social Media
This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special

integrated customer communications  Analytics in the Age of Social Media This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special focus on how organizations are adapting to the knowledge potential as well as challenges of social media networks. The report offers recommendations for achieving greater return on investment (ROI) from customer analytics processes. Read More
Transforming Customer Service with Business Analytics
Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business

integrated customer communications  Customer Service with Business Analytics Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves. Read More
Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

integrated customer communications  Hub is a complete, integrated software platform for customer-centric master data management that creates real-time unified views of customers, organizations, and products, from disparate data silos. This allows organizations to create a unified customer view and framework. Siperian's solution is broken down into three separate modules. Siperian Master Reference Manager (MRM) is used to consolidate multiple customer profiles in order to identify customers uniquely across all channels of the organization. Read More

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