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Documents related to » integrated customer communications


Focus Experts Guide: Unified Communications
The term

INTEGRATED CUSTOMER COMMUNICATIONS: Focus Experts Guide: Unified Communications Focus Experts Guide: Unified Communications Source: Focus Research Document Type: White Paper Description: The term unified communications (UC) is prone to market confusion, as it is often misapplied by vendors and misused by analysts. The goal of this Experts’ Guide is to get past the technology conundrum and marketing hype, in order to offer a clearer understanding of UC essentials, including essential advice on how to analyze your UC needs, and a
6/13/2012 10:24:00 AM

2011 Trends Report on Unified Communications
That's the job of unified communications and you can find outhow in 2011 Trends Report: Unified Communications.

INTEGRATED CUSTOMER COMMUNICATIONS: 2011 Trends Report on Unified Communications 2011 Trends Report on Unified Communications What ever happened to the good old telephone? Today, there s instant messaging, video conferencing, e-mail, faxes, blog posts, Facebook, Twitter, mobile devices, and more. How do you unify them in a coherent, consistent interface so your people can collaborate in more efficient and powerful ways? That s the job of unified communications (UC)—and you can find out how in 2011 Trends Report: Unified Communications .
8/23/2011 11:02:00 AM

Improve Business Communications with PDF by E-mail
It is essential for users to be able to create and deliver secure, professional-looking e-mail communications which present a consistent corporate image. PDF software meets these needs. However, when considering PDF, users must determine if the solution enhances communications for all network users, and whether the solution integrates PDFs with other software packages, including e-mail, accounts, and customer relationship management systems.

INTEGRATED CUSTOMER COMMUNICATIONS: Improve Business Communications with PDF by E-mail Improve Business Communications with PDF by E-mail Source: Equisys Document Type: White Paper Description: It is essential for users to be able to create and deliver secure, professional-looking e-mail communications which present a consistent corporate image. PDF software meets these needs. However, when considering PDF, users must determine if the solution enhances communications for all network users, and whether the solution integrates PDFs with other
4/20/2006 11:33:00 AM

Uncomplicating Unified Communications for SMBs
Unified communications (UC) has been making its way into the enterprise for years, but uptake has been slower in the SMB space. Many SMBs are concerned that UC is too expensive, too difficult to set up and maintain—or, worse, they are simply baffled by UC and its benefits. This white paper demystifies UC so that SMBs can gain a competitive advantage and differentiate themselves in a marketplace once dominated by large enterprises.

INTEGRATED CUSTOMER COMMUNICATIONS: Uncomplicating Unified Communications for SMBs Uncomplicating Unified Communications for SMBs Source: Ziff Davis Document Type: White Paper Description: Unified communications (UC) has been making its way into the enterprise for years, but uptake has been slower in the SMB space. Many SMBs are concerned that UC is too expensive, too difficult to set up and maintain—or, worse, they are simply baffled by UC and its benefits. This white paper demystifies UC so that SMBs can gain a competitive advantage and
8/17/2012 1:29:00 PM

Customer Choices for Achieving Growth
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the model that has led to their success so far.

INTEGRATED CUSTOMER COMMUNICATIONS: needs to offer an integrated suite of industry-specific products that satisfy current customer requirements. Finally, it must provide an enhanced roadmap for customers potential long-term needs (for more information, see If Software Is A Commodity—Can You Still Win Some Competitive Advantage? ). Yet, no one can yet (and will ever) be all things to all people. To be successful and reach as many customers as possible, the Big Few vendors will have to recruit consulting and development partners or make
4/23/2005

Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

INTEGRATED CUSTOMER COMMUNICATIONS: Customer Relationship Management: Evolution, Not Revolution Customer Relationship Management: Evolution, Not Revolution Jane Affleck - September 24, 2007 Read Comments Choosing a new customer relationship management (CRM) solution can be onerous for anyone saddled with this task. But the process of choosing a solution doesn t have to be time-consuming and tedious. Nor should it cause major upheaval in an enterprise s operations, creating significant inconvenience for users. The last thing any manager
9/24/2007

Laying the Foundation for Customer Data Integration
For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer relationship management (CRM), can deliver a valuable single view of a customer, without necessitating yet another complex system needing vast technical and organizational effort. Learn about CDI’s core capabilities, and which style of CDI is your best match.

INTEGRATED CUSTOMER COMMUNICATIONS: Laying the Foundation for Customer Data Integration Laying the Foundation for Customer Data Integration Source: Initiate Systems, Inc. Document Type: White Paper Description: For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer relationship management (CRM), can deliver a valuable single view of a customer, without necessitating yet another complex system needing vast technical and organizational effort.
11/20/2007 3:26:00 PM

Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

INTEGRATED CUSTOMER COMMUNICATIONS: Dell Tops in Customer Satisfaction Dell Tops in Customer Satisfaction C. McNulty - June 2, 2000 Read Comments C. McNulty - June 2, 2000 Event Summary HAMPTON, NH -- (May 3, 2000) Technology Business Research ( >www.tbri.com ) just completed its First Quarter 2000 Corporate IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter s study is based on
6/2/2000

DP&C SmartFleet: The Union of Functionality and Customer » The TEC Blog
and spreadsheets) to an integrated solution. However, it is fully compatible with existing enterprise resource planning (ERP) systems to provide them with further functionalities. DP&C SmartFleet supports and manages international mainland ground movements (either by truck or by rail). As DP&C does not currently offer service for intercontinental shipments by sea or air, SmartFleet is better suited to businesses that do not rely on the latter for their bread and butter. The Package DP&C offers SmartFleet

INTEGRATED CUSTOMER COMMUNICATIONS: DP&C SmartFleet, software as as service, TEC Certification Program, TMS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-01-2011

Laird Technologies: A QAD Customer Case Study
Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies it acquired, Laird needed a new system—one that could address its needs in every country where it had manufacturing facilities. With QAD’s enterprise resource planning (ERP) system, 10 of those 20 sites were up and running in just nine months.

INTEGRATED CUSTOMER COMMUNICATIONS: Laird Technologies: A QAD Customer Case Study Laird Technologies: A QAD Customer Case Study Source: QAD Document Type: Case Study Description: Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies it acquired, Laird needed a new system—one that could address its needs in every country where it had manufacturing facilities. With QAD’s enterprise resource planning (ERP) system, 10 of those 20 sites
9/10/2007 4:41:00 PM

How Analytics Can Drive Communications Service Providers to Gain a Competitive Edge
Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the telecommunications industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a telecommunications organization.

INTEGRATED CUSTOMER COMMUNICATIONS: How Analytics Can Drive Communications Service Providers to Gain a Competitive Edge How Analytics Can Drive Communications Service Providers to Gain a Competitive Edge Source: SAP Document Type: White Paper Description: Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the telecommunications industry. It also examines
8/8/2011 4:43:00 PM


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