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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 intelligent email handling


The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

intelligent email handling  that data for more intelligent routing of field personnel. GUI - Graphical User Interface . The standard style computer interface since it was introduced by Apple Computer in the late 1970's. Represented by icons, windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Talent Management

Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning. 

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It’s About Process (or Ability to be Responsive) - Part I


After several years (if not decades, even) of painstakingly corralling and setting up all their custom data, objects, tables and whatnot, and making sure that these static and/or dynamic transactional data are secure, many enterprise applications users have realized that the time is long overdue for them to start looking at ways to make their applications more process-savvy.

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CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born


Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.

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Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

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Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?


Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Clarify may be jettisoned at a significant loss.

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Incident Handling and Response Capability: An IT Security Safeguard Part 1: Are You Ready to Support an Incident Response Capability?


The Internet has few boundaries, thus each business is required to build and implement their own safeguards. Unfortunately, most IT department's requests for security technology and training are turned down, UNTIL a system security incident occurs. This could be a costly mistake.

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Inside the Midmarket: A 2011 Perspective-IBM Worldwide Study


In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding new ways to use information and technology to be smarter about how they work, where they invest, and the way they interact with their customers. Download this report to learn how they’re doing it.

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Create an Intelligent Analytics Strategy for Your Organization


A good business analytics strategy can pay off. Learn how to grow and transform your organization with analytics and business intelligence (BI) in this newsletter, featuring new research from Gartner.

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Just How Smart Is Your Scheduler?


Intelligent scheduling optimizes your resources. Intelligent scheduling software uses predictive analytics to establish both predictable and “unpredictable” events so as to yield a realistic schedule that can be continuously optimized. Intelligent scheduling is perhaps the most critical functionality that has been missing from the feature set for field service activities and processes in other

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Energy-efficient Cooling for Data Centers: A Close-coupled Row Solution


Perimeter computer-room air handlers and central air-handling units have been used to cool data centers since the launch of the mainframe. But as rack power grew, air delivery and heat removal challenges appeared. Row-based designs address issues of proper heat removal and cold air supply—and bring energy-efficiency advantages. Learn more about row-based solutions and the benefits they can deliver to your data center.

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TEC Helps K-Tron Select New ERP Solution


K-Tron is a leading global supplier of feeders, pneumatic conveying components and bulk material handling systems. K-Tron needed help with deciding upon a new enterprise resource planning (ERP) solution to replace its outdated legacy system after representatives from the company’s five sites proved unable to agree on a single set of requirements for the new system. TEC helped K-Tron through this and other roadblocks, with the end result being that K-Tron was able to select a new ERP system in under a year.

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