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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 intelligent multimedia interaction


Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM

intelligent multimedia interaction  Haul, Wireless Internet, Core IP/Intelligent Internet and Internet Telephony; and to focus our investments to deliver the key next generation networking solutions. They announced plans to cut 30,000 jobs by September, and to end their share dividends distribution program. After the close of trading on July 19, Nortel announced its June Quarter, 2001 earnings, declaring $4.61 billion in revenues, with a net loss of $1.6B. With restructuring and write-off charges associated with acquisitions, they

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Rich Internet Applications (RIA): Opportunities and Challenges for Enterprises


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(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

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Genesys


Genesys is a provider of customer experience solutions. Genesys Utopy Customer Interaction Analytics employs a speech analytics engine and a text analytics engine to gain insight into the performance of customer service representatives and the customer experience. The solution provides functionality to categorize, search, and understand customer interactions.

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Can We Intelligently Use Part Numbers to Configure and Order the Right Products?


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The Impact of Electronic Parts Catalogs on Parts Identification and Sales


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Sword Ciboodle-One More BPM-Centric CRM Provider


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Business Intelligence: 5 Things to Watch for in 2010


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