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Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

intent of offer  agent skill and the intent of the interaction (for example, a complaint, a request to change payment terms, a desire to close an account). Arbitration functionality then selects the optimal recommendations. Ideally, this type of real-time business application will ensure that offers are optimized with respect to your strategic and profitability goals, maximizing value for customers while enhancing the bottom line. The real-time and adaptive characteristics of such application are paramount. Many Read More...

The Wizardry of Business Process Management - Part 3
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s

intent of offer  (to capture the business intent), and a heart (a service oriented architecture [SOA ]-based infrastructure). This creative cinematic BPM metaphor did not come out of thin air, since the presentation took place exactly on the 70th anniversary of the great “Wizard of Oz” movie . Another salient point in Trefler’s creative speech was that the market for BPM software is driven by competitive businesses that seek to close the execution gaps that may exist between their business objectives and their Read More...
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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » intent of offer


The Different Evolutionary Stages of ERP and PLM
The product development life cycle - innovate, conceptualize, plan, design, procure, produce, deliver, service, and retire - naturally includes multiple people,

intent of offer  modification of the designer's intent, PDM systems are merely vaults for storing and updating data, which replace paper-based processes and information storage with a single, centralized data repository that enables authorized users throughout a company to access and update current product information, while ensuring they follow specific procedures. Some might have even noticed the similarities between PDM and groupware or knowledge management (KM) technology appropriate to a range of other business Read More...
The Wizardry of Business Process Management: Part 5
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

intent of offer  environment (ICE), with the intent to obtain faster business stakeholder buy-in and to fit more easily into existing environments, thanks to its Internet application composing capabilities. The Federated Business Frameworks for the SmartBPM 5.5 release is comprised of four components that enable system administrators to create business processes  and workflows that incorporate processes running across different operational units and departments. The tools, unveiled in late 2008, also offer a central Read More...
The Impact of Disk Fragmentation
Just about every IT professional has a fragmentation horror story about a system so severely degraded by fragmentation that it was unusable. But very few IT

intent of offer  the test, with the intent of answering the basic question: is fragmentation really a problem in your organization? Read More...
Forecasting Total Cost of Ownership for Initial Deployments of Server Blades
For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both

intent of offer  Total Cost of Ownership for Initial Deployments of Server Blades For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both capital and operating expenses—exploit economies of scale when deploying servers in volume. Saving power, cooling, and space by more than 25 percent, the blade advantage is particularly relevant for servers working in conjunction with storage area networks (SANs). Read More...
Never Was A Story Of More Woe Than This Of RJR And Nabisco
The complex maneuvers involved in RJR’s divestiture of Nabisco will prove simple compared to the efforts required to join Kraft and Nabisco in a way that

intent of offer  Was A Story Of More Woe Than This Of RJR And Nabisco Never Was A Story Of More Woe Than This Of RJR And Nabisco S. McVey - August 2, 2000 Event Summary Like a farmer hurrying to gather crops before the onset of locusts, R. J. Reynolds recently sold its Nabisco food subsidiary to Philip Morris, rival and co-defendant in the Florida lawsuit. Philip Morris will merge Nabisco with Kraft Foods, its $17 billion subsidiary, and expects the combination to produce $600 million in cost-savings over the next Read More...
Software-as-a-service ERP versus On-premise ERP through the Lens of Total Cost of Ownership
This IDC white paper looks at the growing applicability of software as a service (SaaS) for enterprise-level business applications, and analyzes the adoption

intent of offer  as-a-service ERP versus On-premise ERP through the Lens of Total Cost of Ownership This IDC white paper looks at the growing applicability of software as a service (SaaS) for enterprise-level business applications, and analyzes the adoption rate and total cost of ownership (TCO) of this technological approach. Download this white paper to find out how a hosted option can drive significant cost savings, reduce initial implementation times, and bring new functionality with relative ease and Read More...
Benefits of a Virtualized Data Center
The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production

intent of offer  of a Virtualized Data Center The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production systems. On the other end of the spectrum, virtual utility hosts and cloud computing vendors are springing up to cost-effectively support smaller companies, showing benefit for those that require only a single server. Everyone is virtualizing, but why? Find out. Read More...
In Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business
Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required

intent of offer  Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required by their IT operations, especially by their data centers. Greening IT starts in the data center: find out how data center consolidation—and other solutions—can help you reduce energy consumption, and even increase productivity and efficiency. Read More...
CitiXsys iVend Retail 5.0 for Point-of-sale Retail Certification Report
CitiXsys product iVend Retail is now TEC Certified for online evaluation of point-of-sale (POS) solutions in the Wholesale and Retail Trade Evaluation Center.

intent of offer  iVend Retail 5.0 for Point-of-sale Retail Certification Report CitiXsys product iVend Retail is now TEC Certified for online evaluation of point-of-sale (POS) solutions in the Wholesale and Retail Trade Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Evaluating The Cost Of A DDoS Attack
DDoS (distributed denial-of-service) attacks, attempts to make a network resource unavailable to its users, are becoming more sophisticated and destructive, and

intent of offer  The Cost Of A DDoS Attack DDoS (distributed denial-of-service) attacks, attempts to make a network resource unavailable to its users, are becoming more sophisticated and destructive, and are on the rise. DDoS attacks don’t just cost your company the annoyance of downtime, but brand reputation, customer acquisition, and of course, sales are all at risk. Read this white paper to find out how to evaluate the cost of a DDoS attack and decide the level of protection you need for your Read More...
Types of Video Conferencing
The use of video conferencing solutions has quickly become the standard of businesses with the highest distinction. Popularity of voice over internet protocol

intent of offer  of Video Conferencing The use of video conferencing solutions has quickly become the standard of businesses with the highest distinction. Popularity of voice over internet protocol (VoIP) video conferencing is on the rise, and there are a range of platforms and devices businesses use to communicate, with a growing number of protocols that make each of these interoperable. Read this detailed guide on several types of VoIP video conferencing solutions. Read More...
Best of Breed Versus Fully Integrated Software: The Pro's and Con's
After dealing with the over-hype of Y2K, companies have started to reconsider the best of breed as a viable solution to satisfy their software needs. This comes

intent of offer  of Breed Versus Fully Integrated Software: The Pro's and Con's Introduction When Y2K was lurking just around the corner, the cry from vendors was for fully integrated software (FIS) such as enterprise resource planning (ERP), supply chain management (SCM), and enterprise asset management (EAM). Why re-write all of your systems when it was easier to replace them and have integration thrown in at no charge? This would be tantamount to replacing your Model T with a supercharged turbo and the salesman Read More...
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