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Situational Intelligence: Not Just Another Fancy Term
Recently, Space-Time Insight released Version 4 of what they call the Space-Time Insight Situational Intelligence Suite. For the company, this is not just a

intention letters  Intelligence: Not Just Another Fancy Term Recently, Space-Time Insight released Version 4 of what they call the Space-Time Insight Situational Intelligence Suite. For the company, this is not just a fancy name, but their very own definition of what they offer: the ability to analyze and act on scenarios or situations, not just mere isolated data. Some organizations are looking to close existing gaps within the information management cycle to give information workers, decision makers, and field Read More

CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » intention letters


Data Quality: Cost or Profit?
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and

intention letters  Quality: Cost or Profit? Market Overview In the past year, TEC has published a number of articles about data quality. ( Poor Data Quality Means A Waste of Money ; The Hidden Role of Data Quality in E-Commerce Success ; and, Continuous Data Quality Management: The Cornerstone of Zero-Latency Business Analytics .) This time our focus takes us to the specific domain of data quality within the customer relationship management (CRM) arena and how applications such as Interaction from Interface Software can Read More
The Seven Deadly Sins of Software Marketing
Huge amounts of money are spent on marketing collateral—you need to ensure that you get your money's worth. This article discusses seven common mistakes made

intention letters  Seven Deadly Sins of Software Marketing Marketing collateral does not come cheap. Costs associated with textual content, graphic design, and production quickly add up. Obviously, you want to get an appropriate return on your investment. This article looks at seven common mistakes, or sins, made when developing marketing collateral for the software industry. The sins in question consider such concepts as targeting your market, lowering costs, and making it convenient for potential customers to use Read More
Geac Decomposes To Survive
Geac, a struggling Canadian enterprise applications vendor has not found its white knight. It will, for the time being, have to sell parts of its business in

intention letters  is indicative of our intention to be a more focused company, declared John E. Caldwell, Geac's President and Chief Executive Officer. We have had a long relationship with Starwood, a client whose needs and expectations our employees know well. This bodes well for the transition. The sale of the hotel business is indicative of our intention to be a more focused company, declared John E. Caldwell, Geac's President and Chief Executive Officer. We have had a long relationship with Starwood, a client Read More
Commerce One Meets GM: Web Now Has A Really Big Parts Department
General Motors will use Commerce One's E-commerce systems to build a global purchasing marketplace for its buyers and suppliers.

intention letters  has already announced its intention to convert its entire purchasing system to operate within GM Marketplace. Note that this announcement is almost coincident with Commerce One's purchase of CommerceBid.com for $180 million. Adding auction capabilities to business-to-business marketplaces is inevitable, and GM's huge buyer/supplier network will test the concept on a grand scale. The precise details of how GM and Commerce One will garner revenues have not yet been announced. Both flat transaction fees and Read More
How to Select an ERP System When You’re Dead
When Nietzsche declared in 1882 that “God is dead,” I’ll bet he had no idea that ERP system vendors were already queuing up to fill the gap.He just wasn’t

intention letters  to Select an ERP System When You’re Dead When Nietzsche declared in 1882 that “ God is dead ,” I’ll bet he had no idea that ERP system vendors were already queuing up to fill the gap. He just wasn’t the practical, forward-thinking kind, that was his problem (Nietzsche, I mean, not God). Now, in heaven, they take the long view. So when they started casting around for a replacement to their legacy system, they took the time to conduct a thorough software evaluation process. Which meant, of Read More
Telligent Acquires the Messaging and Collaboration Solution Zimbra
Telligent has acquired Zimbra from VMware. According to the press release, Telligent will be merging with Zimbra and eventually change its name to Zimbra. The

intention letters  devices. In addition, Telligent's intention is to bring Zimbra’s comprehensive messaging and collaboration solutions and Telligent’s social community, collaboration, and analytics software together, in an effort to provide a better equipped software solution to companies interested in developing a customer experience strategy. Patrick Brandt explains: Zimbra enables traditional collaboration through features such as email, calendar sharing and address books, while Telligent supports real-time Read More
HCM Niche Vendors - What’s Missing from Large-scale HCM Software Solutions?
Human capital management (HCM) solutions are relatively recent in the software for business market. Lately, several HCM solutions have been consolidated through

intention letters  their expertise with the intention of finding like-minded people to connect to or work with. For example, SmartRecruiters is a free social recruiting platform which employs social technology to support the recruiting of candidates by business. Through their platform employers can advertise job offers to various social platforms as well as monitor the performance of each venue. Consequently, companies can make informed decisions with respect to their social recruiting plans. Niche vendors tend to offer Read More
Microsoft's Open Source Licenses
This post is not an oxymoron. The Open Source Initiative recently approved two Microsoft licenses (the Microsoft Reciprocal License and the Microsoft Public

intention letters  community (even if the intention was more involved, like subverting it), Microsoft will have to embrace and practice the business changes such participation entails. Thus, theory 1 comes true--Microsoft ends up moving toward greater open source practices within its own business. Read More
How Secure is Your E-Mail?
A party interested in viewing point to point e-mail can visit one of numerous news groups and hacking web sites for a full instruction set and tools to read

intention letters  your ISP has no intention of implementing S/MIME, look for a new ISP. If you are running your own e-mail server, implement S/MIME, even if you choose to go with a third party security product. Take advantage of 128-Bit DES encryption levels for mail clients and Internet browsers. Be proactive in your own security, and either download the patches or contact your vendor immediately. Limit or discontinue the amount of sensitive material being transmitted over the Internet. If the material you are Read More
Now Andersen, Tomorrow Accenture, They’ve got a lot of Selling to do
In compliance with the August arbitrator’s report on the conflict between Arthur Andersen and Andersen Consulting, the consulting firm has announced its new

intention letters  Andersen, Tomorrow Accenture, They’ve got a lot of Selling to do Now Andersen, Tomorrow Accenture, They've got a lot of Selling to do E. Robins - November 8, 2000 Event Summary Andersen Consulting (let's call it AC) has finally announced its new name: Accenture. This comes on the heels of the arbitrator's report on August 7, in which the long battle with Arthur Andersen was finally resolved (see our article: Implications and Attitudes As the Andersen's Split under the ICC Ruling: Consulting To Go for Read More
Mobilizing Change
It's not news that people are resistant to change. Inertia, one of the rules of the universe, applies to people as well as to objects. Many organizations

intention letters   Read More
The ROI Dilemma - Part 1 - Look at how bad you Look!
If you're going to use ROI in order to find new business or, justify your solution, be careful. ROI is a loaded gun and you might just shoot yourself.

intention letters  ROI Dilemma - Part 1 - Look at how bad you Look! The Situation I sent the CFO a letter two months ago explaining why she should consider looking at new software. I told her I would contact her at precisely 8:00AM 12 December. At that time, her Administrative Assistant told me I'm sorry, she's in a meeting. Can I take a message? Being the persistent salesperson that I am, I've called five times since. I was never able to contact her. It's now half past six on 12 February and I figure Hey, maybe she's Read More
Customer Behavior Analysis from Tealeaf Now in IBM’s Analytics Portfolio
We’ve barely had time to assimilate IBM’s acquisition of Vivisimo and now IBM has announced its intention to acquire Tealeaf Technology, a provider of customer

intention letters  IBM has announced its intention to acquire Tealeaf Technology , a provider of customer experience management and customer behavior analysis applications. IBM is filling in an important piece of the analytics puzzle by reinforcing its analytics capabilities to the customer service behavior area, an important segment of the business analytics arena. IBM customers can now incorporate into their IBM Analytics product stack an application to discover, analyze, and anticipate customer behavior, giving Read More
Most Misunderstood Link in Supply Chain Management
Business practices have changed dramatically through the years, but credit and collections is still handled like it was back in the 1950s. Fact is, it’s way

intention letters  Misunderstood Link in Supply Chain Management Critical to sales, customer service, quality, cash flow, and to a company's very survival, credit and collections is often caught up in a 1950's risk management time warp. Lots of things have changed since the '50s, besides the color of my hair. One thing that has remained fairly constant though is how most business executives view the credit and collection function. They Don't Know What They Don't Know An 18-year-old kid knows everything worth knowing, or Read More

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