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Software Functionality Revealed in Detail
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 interaction center


Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

interaction center  Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. SAP's ecosystem offers the most comprehensive and consistent industry approach to enable customers, partners, and individuals to accelerate innovation,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » interaction center

Turn the Internet into a Strategic Sales and Interaction Channel


With the emergence of the Internet, the business environment has changed for many organizations, and will change to an even greater extent in the future. Indeed, in an increasingly dynamic and global environment, the Web has become an important source of competitive differentiation for companies of all sizes. In this comprehensive white paper, you’ll find out how to design a Web channel strategy that works for you.

interaction center  by understanding your customers' interaction needs and preferences, comprehending the channel economics and channel dynamics, and synchronizing your online and offline business across different channels. Operational excellence is absolutely crucial and must encompass entire business processes from end to end to ensure success. Customer Experience: The Key to Success As customers are increasingly pressuring organizations to invest in Internet technology, confusion and skepticism abound about how to best Read More

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

interaction center  Call Center , Customer Interaction Solutions , IP Contact Center , Call Center Product , call center tools , call center monitoring software , Call Center Directory . Executive Summary If the old adage, ‘You only get one chance to make a first impression' is to be believed, then it's no wonder companies are rethinking their approaches to call-center management. Typically the i rst point of contact for customers, the call center has long been viewed as a ‘loss center' ' a costly yet necessary evil. Read More

Data Center Projects: Project Management


In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined responsibilities for every manager, tight coordination among suppliers, well-defined procedures for managing change, and consistent terminology. Learn how enforcing these requirements can help your company achieve an efficient process with a predictable outcome.

interaction center  services will have potential interaction or dependencies with the other suppliers to the project. For example, fire suppression installation depends upon piping and wiring that must be installed first, both of which may be handled by a different supplier. While each of these suppliers will have its own project manager to conduct the work it contributes to the project, there is an additional project role that spans all suppliers: coordination. Coordination provides an interface among suppliers with whom Read More

Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

interaction center  handling a single customer interaction via the contact center can vary by industry from $7.01 in financial services to $8.16 in consumer products to $17.10 for health care providers. Multiply such figures by hundreds or thousands of interactions each day and it becomes clear why companies invest heavily in systems, agent recruitment and training to make each interaction productive and profitable. The Gartner Group in a May 2001 Research Note identified the average costs to support different contacts as: Read More

Supply Chain Competence Center - Gross & Partner


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interaction center  Chain Competence Center - Gross & Partner Read More

The VMTurbo Cloud Control Plane: Software-driven Control for the Software-defined Data Center


The software-defined data center has the potential to extend the agility, operational, and capital benefits of virtualization throughout the data center stack. This paper outlines the need for software-driven control—the intelligence or “control plane” that can take advantage of the new software-defined capabilities, enabling enterprises and service providers to achieve the true potential of software-defined flexibility.

interaction center  VMTurbo Cloud Control Plane: Software-driven Control for the Software-defined Data Center The software-defined data center has the potential to extend the agility, operational, and capital benefits of virtualization throughout the data center stack. This paper outlines the need for software-driven control—the intelligence or “control plane” that can take advantage of the new software-defined capabilities, enabling enterprises and service providers to achieve the true potential of software-defined Read More

Case Study: Redesigning a Distribution Center


A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped.

interaction center  Study: Redesigning a Distribution Center A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped. Read More

The Next Big Thing or Integration-The Interaction Server Part 1: Background and Evolving Problem


Software Technology evolves in phases. The fundamental assumptions of the current era change dramatically, rendering existing solutions inadequate. This creates an "inflection point", where new assumptions are the catalyst for innovation, and new solutions are the end result.

interaction center  Big Thing or Integration-The Interaction Server Part 1: Background and Evolving Problem The Evolution of Software Technology Like all life forms, Software Technology evolves in phases. Each new phase, or era, begins when the fundamental assumptions of the current era change dramatically, rendering existing solutions inadequate. This creates an inflection point , where new assumptions are the catalyst for innovation, and new solutions are the end result. From file systems to databases, from dumb Read More

A Pragmatic Approach to Server and Data Center Consolidation


Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation the number one priority among IT managers. New virtualization technologies, however, are helping data centers combat these problems. Learn about the factors that are driving consolidation initiatives today, and find out what best practices can be used for ensuring its success.

interaction center  Pragmatic Approach to Server and Data Center Consolidation Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation the number one priority among IT managers. New virtualization technologies, however, are helping data centers combat these problems. Learn about the factors that are driving consolidation initiatives today, and find out what best practices can be used for ensuring its success. Read More

The Truth about Agent Training and Turnover in the Contact Center


Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

interaction center  Truth about Agent Training and Turnover in the Contact Center Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures. Read More

Best Practices for Improving Performance in Your Contact Center


In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

interaction center  Practices for Improving Performance in Your Contact Center In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance. Read More

How to Define Your Next Generation Contact Center Strategies


A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work.

interaction center  to Define Your Next Generation Contact Center Strategies A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work. Read More

Human Resource Management Center (HRMC)


Founded in 1984, Human Resource Management Center (HRMC) is a pioneer in applying cutting edge technology to solve business' most pressing human capital challenges. The company's flagship HRMC AcclaimSM solution simplifies the management of all phases of the employee lifecycle, and the identification of opportunities for improvement. HRMC's technology automates a range of interrelated processes within a flexible, user-friendly framework, enabling organizations to streamline the acquisition and assessment of talent, evaluate new employees' readiness to contribute, and analyze the impact of a company's culture on retention and performance. Whether accessed over the Web or the phone, users--from job prospects to long-time employees--are led through an interactive experience that approximates true human dialogue, resulting in more effective interviews and employee surveys. HRMC Acclaim is easy to deploy and can be up and running within two weeks. It can be integrated with and extend the functionality of existing applicant tracking and HRIS systems, or provide companies with a complete, end-to-end automated solution from the ground up.

interaction center  Resource Management Center (HRMC) Founded in 1984, Human Resource Management Center (HRMC) is a pioneer in applying cutting edge technology to solve business' most pressing human capital challenges. The company's flagship HRMC AcclaimSM solution simplifies the management of all phases of the employee lifecycle, and the identification of opportunities for improvement. HRMC's technology automates a range of interrelated processes within a flexible, user-friendly framework, enabling organizations to Read More

Case Study: St. Vincent Heart Center


Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers. But information on that system wasn’t easy to find. Microsoft® Office SharePoint® Server 2007 offers the organization easy access to information—and it enhances productivity and supports increased security for confidential information. Read more about the benefits.

interaction center  Study: St. Vincent Heart Center Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers. But information on that system wasn’t easy to find. Microsoft® Office SharePoint® Server 2007 offers the organization easy access to information—and it enhances productivity and supports increased security for confidential information. Read more about the benefits. Read More