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The Next Big Thing or Integration-The Interaction Server Part 2: Possible Solutions
Web Services is a no-brainer as a standard mechanism for providing access to enterprise applications and data; this will allow businesses to create words out of

interaction container  The Front End The Interaction Container provides critical services in support of the user-facing aspects of multi-channel interactions: Security & Single Sign-on : A consistent mechanism for authentication & access control across interactions   Device & Channel Detection : Information about device capabilities and connection quality   Data Transformation & Validation : Externalized rules for translating and validating interaction data   Presentation Management : Creation of user interface content and Read More

CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » interaction container


Job Scheduling Maze in Distributed IT Landscapes - Part 1
We certainly learn new things every day, and sometimes out of pure serendipity. Namely, when I was recently asked by one of my industry contacts (working for a

interaction container  batch mode without human interaction and intervention (at least preferably). Some batch job examples would be: database/data warehouse updates, payroll runs, file copying and archiving, systems rebooting, disks de-fragmenting, reports printing, processing insurance claims, billing statements, and/or enrollments, file transfer protocols (FTP), and so on. Thus came the ActiveBatch product name, I guess. For someone who is not that technically proficient, the knee-jerk reaction was to say: “Sorry, this Read More
Information Architecture in Office SharePoint Server
Before any medium-to-large company implements Microsoft® Office SharePoint® Server 2007, it’s important to become familiar with the process that may occur

interaction container  interaction , HCI , interaction design , IxD , Usability engineering , UE , Information design , ID , User experience , UX , Experience design , XD , Information management , IM . Fabrikam Industries is a fictional company name used for the purposes of demonstrating a typical approach to information architecture. Brief This paper is intended to represent the process that a medium to large organization may undergo when deploying Microsoft® Office SharePoint® Server 2007 in a practical scenario. Included Read More
The Supply Chain of Sitcoms-Enhanced with Radio Frequency Identification
Imagine what sitcoms like Cheers, Laverne and Shirley, and Green Acres would look like if they were radio frequency identification (RFID) enhanced. Then picture

interaction container  focus on valuable customer interaction not on asking the same old questions and hunting around for the last bottle of brew or a keg that should have been in the supply cooler in the back! Another Episode ... Now, on to the Laverne and Shirley episode (or our next link in the chain) Laverne and Shirley have led an employee buyout of the brewery and are now part of the senior management team. They have become the number two beer brewer and distributor in the country (with international expansion plans over Read More
It’s About Process (or Ability to be Responsive) - Part I
After several years (if not decades, even) of painstakingly corralling and setting up all their custom data, objects, tables and whatnot, and making sure that

interaction container  processes that: Involve human interaction (such as placing or approving orders); Integrate and work with multiple diverse applications; and Handle dynamic process rules and changes, not just simple static flows, (i.e., those flows that enable tasks with multiple choices and contingencies/escalations). The market for workflow and BPM applications is highly stratified and fragmented, in part because the currently available products stem from different origins.  Namely, there are former pure integration Read More
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

interaction container  unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More
Eedo Knowledgeware Registers E-learning Success with Kadaster
Kadaster, a national mapping and cadaster agency, was looking for an improved method for training its staff of 2,600. The company realized that effective

interaction container  that would allow easy interaction with its current systems. With over 1,200 staff already using the new system, Kadaster is well on its way to reaching its training objectives. Read More
The Bottom Line of CRM: Know Your Customers
CRM has become a top priority for companies seeking to gain competitive advantage. However, confusion reigns about exactly what CRM is, how to best implement it

interaction container  play in enhancing customer interaction. Worse yet, even after investing hundreds of thousands, if not millions, of dollars in CRM systems, most companies are no closer to understanding their customers than they were before the system was put in place. See how CRM analytics can help. Read More
Onyx-Delivering Excellence in Insurance
Customer process management (CPM)—the convergence of customer relationship management (CRM) and business process management (BPM)—can deliver significant gains

interaction container  ensure that each customer interaction becomes an opportunity for service excellence. Read More
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

interaction container  and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More
Turn the Internet into a Strategic Sales and Interaction Channel
With the emergence of the Internet, the business environment has changed for many organizations, and will change to an even greater extent in the future. Indeed

interaction container  a Strategic Sales and Interaction Channel Turn the Internet into a Strategic Sales and Interaction Channel If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. SAP Internet Sales helps you lower the cost of sales by reducing transaction costs in order processing – and by reducing human intervention in order-taking and status-checking. Source : SAP Resources Related to Marketing Channel : Marketing Channel (Wikipedia) Sales (Wikipedia) T Read More
3 Steps to Making Every Interaction Count
What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and your competitors’—websites

interaction container  Steps to Making Every Interaction Count What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive situation. That’s why the most important issue is how your company tracks customer activity in today’s multichannel world. Read More
Descartes Acquires Computer Management USA
Descartes Systems Group recently acquired Computer Management USA, a U.S.-based provider of security filing solutions and air cargo management solutions for

interaction container  Acquires Computer Management USA Descartes Systems Group recently acquired Computer Management USA , a U.S.-based provider of security filing solutions and air cargo management solutions for airlines and their partners. The all-cash purchase price for the acquisition was US $6.6 million.   Computer Management's solutions help air carriers streamline security filing and customs clearance processes, directly and through coordination with ground handlers and container freight stations. The air cargo Read More
Jive Announces Acquisition of Meetings.io and Producteev
Seeking to incorporate real-time communication and social task management into its social business platform, Jive Software has acquired Meetings.io and

interaction container  . Meetings.io's platform facilitates human interaction with its capability to create video and chat connections instantly, through a web browser. In addition, the platform can be accessed from anywhere across the world without sign ups or downloads. Producteev has developed a cloud-based social task management solution which provides real-time task management and task progress tracking functionality. According to the press release, Meetings.io and Producteev will be sold as individual products and Read More
Contact Optimization for Direct Marketers
In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to

interaction container  value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns, drive contact strategies, and enhance customer experience. Read More
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