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Documents related to » interaction container


3 Steps to Making Every Interaction Count
What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive situation. That’s why the most important issue is how your company tracks customer activity in today’s multichannel world.

INTERACTION CONTAINER: Steps to Making Every Interaction Count 3 Steps to Making Every Interaction Count Source: RightNow Technologies Document Type: White Paper Description: What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive situation. That’s why the most important issue is how your company tracks customer
6/13/2007 4:47:00 PM

Instaply Announces Instaply Mobile Customer Interaction Platform » The TEC Blog
Announces Instaply Mobile Customer Interaction Platform » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

INTERACTION CONTAINER: CEM, CRM, customer experience, customer relationship management, customer service, CXM, industry watch, Instaply, MCIP, Mobile Customer Interaction Platform, text, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-07-2013

Infor Will Launch Interaction Advisor on the Salesforce Platform » The TEC Blog
Infor Will Launch Interaction Advisor on the Salesforce Platform » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

INTERACTION CONTAINER: CRM, customer relationship management, industry watch, infor, Infor Epiphany CRM, Infor Epiphany Interaction Advisor, Salesforce Platform, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-01-2013

The Container Store
The Container Store’s growing employee base rendered communications with employees, updating manuals, managing paperwork, and obtaining relevant benefits reports more time consuming and complex. Ultimate Software’s UltiPro Workforce Management solution streamlined the management of payroll and benefits, while reducing administration.

INTERACTION CONTAINER: The Container Store The Container Store Source: Ultimate Software Document Type: Case Study Description: The Container Store’s growing employee base rendered communications with employees, updating manuals, managing paperwork, and obtaining relevant benefits reports more time consuming and complex. Ultimate Software’s UltiPro Workforce Management solution streamlined the management of payroll and benefits, while reducing administration. The Container Store style= border-width:0px; />   comments
4/29/2005 9:33:00 AM

Infor Releases Advanced Scheduling 5.5 » The TEC Blog
a “drag & drop” interaction so production of smaller durations can be more easily scheduled in a tabular format. This promotes simpler and faster planning for small-duration production activities. Most supply chain management (SCM) systems do not easily handle these kinds of exceptions. This release enables manufacturers to calculate nonproductive time and costs based on production attributes via Transition Matrices & Rules . Breaking down nonproductive time into its most basic elements improves accu

INTERACTION CONTAINER: aspentech, ERP, food, industry watch, infor, infor ion, Infor Ming.le, SCM, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
23-07-2013

IMI, IBM Take First Step in Third Quarter
Six months after announcing its partnership with IBM, Industri-Matematik posted positive license growth in its third fiscal quarter ended January 31, 2000 but still has some problems to overcome.

INTERACTION CONTAINER: IMI, revenues, supply chain management services, e-Supply Chain Services suite , IBM, Industri-Matematik, advanced order management, warehouse management, IBM's Global Supply Chain Management initiative, VIVALDI software , VIVALDI Advanced Order Management , supply chain execution software vendors, scm, scm logistics, inventory management systems, warehouse management systems, wms, distribution logistics management, Intelligent Multimedia Interaction.
4/3/2000

Process-based Governance, Risk Management, and Compliance
The right balance of automated processes with paper records and manual, human interaction is necessary to keep costs under control with a flexible yet controlled set of procedures. The strategic software category, governance, risk management, and compliance, is poised to help.

INTERACTION CONTAINER: records and manual, human interaction keeps cost under control, and yields a flexible but controlled set of procedures. Each of these two extremes has its costs and characteristics. Specifically, computers do a great job of handling repetitive tasks and of organizing, storing, and retrieving standard documents. People, on the other hand, do a much better job of handling exceptions (see white paper by Olin Thompson, FDA Compliance for the Life Sciences ). In any organization, evaluation of the
7/23/2008

A Primer on Lean Manufacturing Using Microsoft Dynamics AX
Lean manufacturing constructs have been incorporated into the Microsoft Dynamics AX package, enabling firms to support lean and traditional manufacturing practices in a single system. This primer covers the constructs for supporting many of the variations in lean practices.

INTERACTION CONTAINER: A Primer on Lean Manufacturing Using Microsoft Dynamics AX A Primer on Lean Manufacturing Using Microsoft Dynamics AX Dr. Scott Hamilton - August 27, 2007 Read Comments New functionality within Microsoft Dynamics AX incorporates lean manufacturing constructs, thereby providing a single system that supports lean and traditional manufacturing practices. This primer focuses on constructs that support basic variations in lean practices and briefly touches on more complex variations. The lean manufacturing
8/27/2007

BI Software Implementation Success: The Human Factor
Technology Evaluation Centers (TEC) Research Analyst Jorge García looks at the role of the human factor in your business intelligence (BI) software implementation. We are easily convinced that having the right business intelligence (BI) application will help us achieve total control over our business and increase the return on investment (ROI) of our data. While BI solutions undeniably have this potential, the success of a BI software implementation depends on several factors. TEC Research Analyst Jorge García looks at the role of the human factor in your implementation project.

INTERACTION CONTAINER: larger number of departments. Interaction between business units is then fundamental for BI success. From the perspective of human interaction, three major components go into deploying a BI solution and exploiting it to its potential: Communication. A fundamental goal of BI solutions is to provide the means to analyze data and encourage better communication between end users to improve the decision-making process. But the same principles apply when deploying the BI application: successful communication of
7/7/2011 4:20:00 PM

Case Study: SAP and Marketing Management
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue.

INTERACTION CONTAINER: increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue. Case Study: SAP and Marketing Management style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Enterprise Marketing Management (EMM)/Marketing Resource Management (MRM) Related Keywords:   SAP,   crm,   online customer relationship management,  
9/2/2010 1:50:00 PM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

INTERACTION CONTAINER: and many others. Every interaction is an opportunity to build or tear down customer satisfaction. If you say you are going to deliver at 10:00 AM, be at the dock at 10:00 AM. If you say you will call at 3:00 PM, call at 3:00 PM. If you interviewed a large segment of your customers about their expectations, you would get a wide variety of responses. Reducing their expectations to a few basic issues, you would do well to abide by the following requirements: Be Dependable —Being dependable means being
11/26/2010 8:44:00 AM


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