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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 interaction data


Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

interaction data  precise and relevant customer interaction data - including enterprise resource planning systems, third-party software, and in-house development (such as a custom Web channel application) - can be considered as new sources for workforce optimization software. And by using CRM , business communication management software, and other appropriate data sources for workforce optimization applications, companies can achieve myriad benefits. Standard channel data and interaction details can be enhanced with

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » interaction data

The Next Big Thing or Integration-The Interaction Server Part 2: Possible Solutions


Web Services is a no-brainer as a standard mechanism for providing access to enterprise applications and data; this will allow businesses to create words out of alphabet soup (ERP, SFA, CRM, EAI, EJB, COM, BFD). Nothing about Web Services, however, addresses the front-end complexity of dealing with multiple channels, such as supporting disconnected devices and asynchronous interaction models that are required by wireless and mobile connectivity.

interaction data  for translating and validating interaction data   Presentation Management : Creation of user interface content and interaction navigation, including:   Identity (Who am I?) Context (What is my role? What am I trying to do?) Personalization (What are my preferences?) Localization (Where am I, and what implications does this have to what I'm trying to do?)   Extended Session Management : Transfer interactions seamlessly across time and devices, for operating efficiency and to mitigate connectivity Read More

Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience


Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information across multiple channels of access, including data stored and used within and outside contact center applications. There are several reasons for this lack of success—in particular the method by which these multichannel contact centers were developed in the first place.

interaction data  to Perfect the Customer Interaction Experience Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information across multiple channels of access, including data stored and used within and outside contact center applications. There are several reasons for this lack of success—in particular the method by which these multichannel contact centers were developed in the first place. Read More

Infor Will Launch Interaction Advisor on the Salesforce Platform


Infor will make its Epiphany Interaction Advisor available to Salesforce Platform users. Infor's Interaction Advisor assists customer-facing professionals with guessing client behavior and future purchases by creating a real-time customer profile. Client profiles are constructed from a collection of historical, personal, and contextual data. Furthermore, the Interaction Advisor employs real-time

interaction data  assist with various scenarios: Interaction Advisor, specialized by channel and industry Email Advisor Shopping Advisor Social Commerce Advisor Data Advisor Ad Advisor Document Advisor Mobile App Advisor With the launch of the Customer Interaction Hub and the acquisition of Orbis in 2012, Infor appears to be interested in advancing its Epiphany CRM solution. At least for the moment. After these significant investments, the software vendor is clearly looking at ways to reach out to more customers, and Read More

A Definition of Data Warehousing


There is a great deal of confusion over the meaning of data warehousing. Simply defined, a data warehouse is a place for data, whereas data warehousing describes the process of defining, populating, and using a data warehouse. Creating, populating, and querying a data warehouse typically carries an extremely high price tag, but the return on investment can be substantial. Over 95% of the Fortune 1000 have a data warehouse initiative underway in some form.

interaction data  a great deal of interaction with the user community. The design is often an iterative process and it must be modified a number of times before the model can be stabilized. Great care must be taken at this stage, because once the model is populated with large amounts of data, some of which may be very difficult to recreate, the model can not easily be changed. Data Acquisition: This is the process of moving company data from the source systems into the warehouse. It is often the most time-consuming and Read More

Data Management and Business Performance: Part 1-Data


Research for one of my projects led me to ask both software vendors and customers about the factors most important to software users in the selection of a business intelligence (BI) solution. Two topics resounded: the use of BI tools to improve data management and business performance management. Consumers are continuously looking for innovative ways to move, store, and improve the quality of

interaction data  Management and Business Performance: Part 1-Data Research for one of my projects led me to ask both software vendors and customers about the factors most important to software users in the selection of a business intelligence (BI) solution. Two topics resounded: the use of BI tools to improve data management and business performance management. Consumers are continuously looking for innovative ways to move, store, and improve the quality of their data as well as to ways to capture the most valuable Read More

Appliance Power: Crunching Data Warehousing Workloads Faster and Cheaper than Ever


Appliances are taking up permanent residence in the data warehouse (DW). The reason: they are preconfigured, support quick deployment, and accelerate online analytical processing (OLAP) queries against large, multidimensional data sets. Discover the core criteria you should use to evaluate DW appliances, including performance, functionality, flexibility, scalability, manageability, integration, and extensibility.

interaction data  Power: Crunching Data Warehousing Workloads Faster and Cheaper than Ever Appliances are taking up permanent residence in the data warehouse (DW). The reason: they are preconfigured, support quick deployment, and accelerate online analytical processing (OLAP) queries against large, multidimensional data sets. Discover the core criteria you should use to evaluate DW appliances, including performance, functionality, flexibility, scalability, manageability, integration, and extensibility. Read More

Scalable Data Quality: A Seven-step Plan for Any Size Organization


Every record that fails to meet standards of quality can lead to lost revenue or unnecessary costs. A well-executed data quality initiative isn’t difficult, but it is crucial to getting maximum value out of your data. In small companies, for which every sales lead, order, or potential customer is valuable, poor data quality isn’t an option—implementing a thorough data quality solution is key to your success. Find out how.

interaction data  Data Quality: A Seven-step Plan for Any Size Organization Melissa Data’s Data Quality Suite operates like a data quality firewall – instantly verifying, cleaning, and standardizing your contact data at point of entry, before it enters your database. Source : Melissa Data Resources Related to Scalable Data Quality: A Seven-step Plan for Any Size Organization : Data quality (Wikipedia) Scalable Data Quality: A Seven-step Plan for Any Size Organization Data Quality is also known as : Customer Read More

A Solution to Data Capture and Data Processing Challenges


Organizations are relying more and more on customer information to drive business processes. You probably spend a lot of time trying to make sure you get the right information to the right people at the right time—but is your data capture process as efficient as it could be? Learn about the issues surrounding data capture and data processing, and about a solution designed to help you address specific processing problems.

interaction data  Solution to Data Capture and Data Processing Challenges Organizations are relying more and more on customer information to drive business processes. You probably spend a lot of time trying to make sure you get the right information to the right people at the right time—but is your data capture process as efficient as it could be? Learn about the issues surrounding data capture and data processing, and about a solution designed to help you address specific processing problems. Read More

Metagenix Reverse Engineers Data Into Information


Metagenix’ MetaRecon reverse engineers metadata information by examining the raw data contained in the source(s) rather than depending on the data dictionaries of the existing legacy systems (which are often incorrect). Other unique Metagenix approaches include an "open book" policy, which includes publishing product price lists on their web site and complete access to company officials, including CEO and President Greg Leman. According to Mr. Leman, "we’re pathologically honest".

interaction data  Reverse Engineers Data Into Information Metagenix Reverse Engineers Data Into Information M. Reed - February 15, 2001 Event Summary Metagenix, Inc. has designed its flagship product, MetaRecon to, as they put it, Decipher Your Data Genome . The product reverse engineers all of the metadata ( data about data ) from data sources and generates information that is very helpful to developers in designing specifications for a new data store, and assists greatly in preparing for cleansing and Read More

Big Data Comes of Age: Shifting to a Real-time Data Platform


New data sources are fueling innovation while stretching the limitations of traditional data management strategies and structures. Data warehouses are giving way to purpose-built platforms more capable of meeting the real-time needs of more demanding end users and the opportunities presented by big data. Read this white paper to learn more about the significant strategy shifts underway to transform traditional data ecosystems by creating a unified view of the data terrain necessary to support big data and the real-time needs of innovative companies.

interaction data  Data Comes of Age: Shifting to a Real-time Data Platform New data sources are fueling innovation while stretching the limitations of traditional data management strategies and structures. Data warehouses are giving way to purpose-built platforms more capable of meeting the real-time needs of more demanding end users and the opportunities presented by big data. Read this white paper to learn more about the significant strategy shifts underway to transform traditional data ecosystems by creating a Read More

Network Data Protection Playbook: Network Security Best Practice for Protecting Your Organization


Malicious hacking and illegal access are just a few of the reasons companies lose precious corporate data every year. As the number of network security breaches increase, companies must find ways to protect data beyond the perimeter of their businesses. But how do they build a data-defensible architecture that will protect data on an ever-evolving network? The answer: by first developing an in-depth defense strategy.

interaction data  Data Protection Playbook: Network Security Best Practice for Protecting Your Organization Network Data Protection Playbook: Network Security Best Practice for Protecting Your Organization If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. CipherOptics makes data protection simple. Whether you need to secure data flows over your application environment or encrypt data in motion across the network, CipherOptics makes it easy. Our Read More

Implementing Energy-Efficient Data Centers


But in the white paper implementing energy-efficient data centers, you'll learn how to save money by using less electricitywhether your data cente...

interaction data  Energy-Efficient Data Centers Did you realize that your data center(s) may be costing you money by wasting electricity ? Or that there are at least 10 different strategies you can employ to dramatically cut data center energy consumption ? The fact is, most data centers are not designed with energy efficiency in mind. But in the white paper Implementing Energy-efficient Data Centers , you'll learn how to save money by using less electricity—whether your data centers are still in the design st Read More

Data Mining with MicroStrategy: Using the BI Platform to Distribute Data Mining and Predictive Analytics to the Masses


Data mining and predictive analysis applications can help you make knowledge-driven decisions and improve efficiency. But the user adoption of these tools has been slow due to their lack of business intelligence (BI) functionality, proactive information distribution, robust security, and other necessities. Now there’s an integrated enterprise BI system that can deliver data mining and predictive analysis. Learn more.

interaction data  Mining with MicroStrategy: Using the BI Platform to Distribute Data Mining and Predictive Analytics to the Masses Data mining and predictive analysis applications can help you make knowledge-driven decisions and improve efficiency. But the user adoption of these tools has been slow due to their lack of business intelligence (BI) functionality, proactive information distribution, robust security, and other necessities. Now there’s an integrated enterprise BI system that can deliver data mining and Read More

Microsoft Goes Their Own Way with Data Warehousing Alliance 2000


Microsoft Corp. (Nasdaq: MSFT) today announced that 47 applications and tools from 39 vendors throughout the industry have qualified for Microsoft« Data Warehousing Alliance 2000. Alliance members and partners are committed to delivering tools and applications based on the Microsoft Data Warehousing Framework 2000, an open architecture based on the open standards and services built into the Windows« 2000 operating system, Microsoft SQL Server 7.0 and Office 2000.

interaction data  Goes Their Own Way with Data Warehousing Alliance 2000 Event Summary REDMOND, Wash., Nov. 30 /PRNewswire/ -- Microsoft Corp. (Nasdaq: MSFT) today announced that 47 applications and tools from 39 top vendors throughout the industry have qualified for Microsoft Data Warehousing Alliance 2000. Alliance members and partners are committed to delivering tools and applications based on the Microsoft Data Warehousing Framework 2000, an open architecture for building business intelligence and analytical a Read More