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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 interaction designer jobs


SAP - A Humble Giant From The Reality Land? Part 4: SAP's Strategy
It appears as though SAP feels confident now that its software solutions outside of its core ERP can stand on their own and attract new customers.

interaction designer jobs  area should include an Interaction center, Customer self-service, Service management, Claims management, Field service, Dispatch modules, and SAP features Order Fulfillment. The addition is SAP features Order Fulfillment which covers an area long ignored by leading CRM vendors, even though it is a key component of the customer relationships. SAP has completely rewritten the sales portion of the R/3 Sales & Distribution (SD) module on the mySAP.com platform. The only apparently poor functionality in the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

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It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

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Top 10 Risks to a Configuration Project and How to Avoid Them


Companies producing and selling complex and configured products can achieve a major competitive edge by successfully implementing product configurator software as a core element of a configurability strategy. This can provide a greater range of product variations, using fewer resources. Learn more about how you can gain the intended benefits from implementing a configurability strategy with product configurator software.

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Business Analytics Help Marketers Make Data-driven Decisions


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Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience


Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information across multiple channels of access, including data stored and used within and outside contact center applications. There are several reasons for this lack of success—in particular the method by which these multichannel contact centers were developed in the first place.

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Just How Smart Is Your Scheduler?


Intelligent scheduling optimizes your resources. Intelligent scheduling software uses predictive analytics to establish both predictable and “unpredictable” events so as to yield a realistic schedule that can be continuously optimized. Intelligent scheduling is perhaps the most critical functionality that has been missing from the feature set for field service activities and processes in other

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Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers


In 2004, LEGO suffered a loss of roughly $191 million after venturing into new areas. The toymaker needed to refocus on its construction toys and related customer experience and loyalty management to return to growth. See how LEGO now engages with consumers, discovers which experiences and product features enthusiasts want to see, and incorporates real-world demand into its new offerings—thereby nurturing consumer loyalty.

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Under Armour Inc.: A SAP Business Transformation Study


As the creator of performance apparel, Under Armour has become the fastest-growing designer and distributor of its category of apparel in the world. In 2005, to sustain growth and compete on a global scale, it needed a flexible IT landscape that could offer better visibility to data and scale over time. With an out-of–the-box scalable solution, Under Armour is on its way to reaching the $1 billion (USD) revenue mark.

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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation


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Can Technology Make CFO's and Controller’s Jobs More Strategic? - Part 1


While setting down the thoughts for my recent “SaaSy discussion” blog series To SaaS or Not: Is that a Question?, something else related to software as a service (SaaS) and on-demand applications crossed my mind. Namely, it is a fact that SaaS and business process outsourcing (BPO) providers have largely liberated human resource (HR) and payroll managers from the drudgery of performing menial and

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