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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 interaction diagram for search


InterAction
Interface Software's InterAction is a flexible CRM platform that delivers relationship intelligence throughout a firm or organization. Because InterAction is

interaction diagram for search  Interface Software's InterAction is a flexible CRM platform that delivers relationship intelligence throughout a firm or organization. Because InterAction is accessible anytime, anywhere via an Internet browser or a Windows client, professionals can view and manage information however they choose--through knowledge management platforms, corporate portals, intranets, extranets, and wireless devices--while retaining control over their personal information and relationships.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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SAP Partners with Interaction Design Foundation to Promote Simpler Software Design


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Instaply Announces Instaply Mobile Customer Interaction Platform


Instaply, Inc., has launched as a company and introduced its mobile customer interaction platform (MCIP)—free to customers and businesses. The MCIP can be downloaded from Apple's iTunes App Store and Google Play. The application's main purpose is to sustain text exchanges between companies and clients for improved customer experience. On the one hand, Instaply can be used by clients

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Human-Machine Interaction Company Ramps Up Firewall Product Line


Will firewalls and sign-language soon be interactive? If anyone can do it, Cybernet Systems will be the first.

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3 Steps to Making Every Interaction Count


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The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services


Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.

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Is Your Warehouse Ready for the Upswing?


Supply chain management is a long-term strategy. The centerpiece for supply chain execution—the warehouse management system (WMS)—is an excellent place to start preparing your business for the return of the bull market. Discover how a well-tuned WMS can help your business reduce labor costs, improve inventory management, attain more accurate shipments, improve space allocation, and increase customer satisfaction.

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How to Select an Intranet Search Engine


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Business Intelligence for Process Industries


The IT investments that have allowed firms in process industries to increase the efficiency of their operations and supply chains have also created vast stores of data. Unfortunately, many companies are still unable redeploy that data to drive innovation. Learn how the next generation of business intelligence (BI) tools can help your company gain a competitive advantage by harnessing the information IT systems generate.

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The "S" in SAP Doesn't Stand for Security (that goes for PeopleSoft too)


During the course of product evaluations for a customer, the Technology Evaluation Center has uncovered a potential security hole in SAP R/3's three-tier architecture. SAP has revealed that they expect the database or third party products to handle security between the application server and the database server. If the client does not take these extra measures, the master password for the SAP database instance travels over the network in the clear, and can be captured. PeopleSoft has the same issue.

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Human Capital Management for the Public Sector


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4 Essential Components for Successful Sales


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Rootstock ERP for SMB Certification Report


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Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience


Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information across multiple channels of access, including data stored and used within and outside contact center applications. There are several reasons for this lack of success—in particular the method by which these multichannel contact centers were developed in the first place.

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Building a Business Case for Enterprise Spyware Protection


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