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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 interaction flowchart iso

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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The Business of Green


For companies, embarking upon environmentally friendly activities goes beyond merely complying with laws and regulations; it’s about organizations and their employees’ voluntary and moral engagements. But integrating these motivations into strategies and overall daily activities is often complicated, since it demands translating generally intangible motivations into concrete actions and measurable

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A Modern Approach to Improving Customer Support


As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how.

interaction flowchart iso  and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More

SENERGY EAM / CMMS


The Senergy enterprise asset management (EAM) and computerized maintenance management system (CMMS) solution automates the maintenance process. Built on Oracle technology, Senergy can help manage preventive, conditional, and corrective maintenance. Senergy is compliant with several international safety standards, including International Organization for Standardization (ISO), and hazard analysis and critical control points (HACCP).

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How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points


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interaction flowchart iso  and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience. Read More

Infor Releases Advanced Scheduling 5.5


The very first acquisitions by what is today Infor, former SCT Corp.’s process software division in 2002, continue to provide Infor with most competitive products that are being enhanced regularly. The vendor recently announced the release of Infor Advanced Scheduling 5.5 to enable production schedule optimization for process and complex manufacturing. The product continues to provide an industry

interaction flowchart iso  a “drag & drop” interaction so production of smaller durations can be more easily scheduled in a tabular format. This promotes simpler and faster planning for small-duration production activities. Most supply chain management (SCM) systems do not easily handle these kinds of exceptions. This release enables manufacturers to calculate nonproductive time and costs based on production attributes via Transition Matrices & Rules . Breaking down nonproductive time into its most basic elements improves Read More

The Art and Science of E-mail Marketing


When crafting an e-mail marketing campaign, a few guidelines should be followed in order to maximize its effectiveness. Believe it or not, e-mail marketing is not only an art, but a science as well. Carefully balancing the needs of the audience, properly communicating your inspiring message, and using the right technology to manage the interaction are some of the key ingredients needed to make it a success.

interaction flowchart iso  technology to manage the interaction are some of the key ingredients needed to make it a success. Read More

YASH Technologies


YASH Technologies is an SAP Gold Partner for technology services, outsourcing and software sales and implementations to medium and large global customers. YASH leverages technology and offers flexible delivery models to drive performance and business value throughout a customer’s enterprise. YASH’s comprehensive service approach incorporates a holistic view of its customers, integrating enterprise solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, and consulting and integration services. YASH is an SEI CMMI (Level 3) and an ISO 9001:2008 certified company with sales and development offices across five continents.

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The Next Big Thing or Integration-The Interaction Server Part 1: Background and Evolving Problem


Software Technology evolves in phases. The fundamental assumptions of the current era change dramatically, rendering existing solutions inadequate. This creates an "inflection point", where new assumptions are the catalyst for innovation, and new solutions are the end result.

interaction flowchart iso  Big Thing or Integration-The Interaction Server Part 1: Background and Evolving Problem The Evolution of Software Technology Like all life forms, Software Technology evolves in phases. Each new phase, or era, begins when the fundamental assumptions of the current era change dramatically, rendering existing solutions inadequate. This creates an inflection point , where new assumptions are the catalyst for innovation, and new solutions are the end result. From file systems to databases, from dumb Read More

Records Management Becoming More Important Due to Compliance Regulations


Electronic media and corporate governance have complicated records management for enterprises. Properly defining information as corporate records and using a record management system can help enterprises meet regulatory compliance and reduce liability.

interaction flowchart iso  records management,data,compliance,Sarbanes Oxley,SOX,International Standards Organization,ISO,Association of Records Managers and Administrators,ARMA,enterprise content management,ECM Read More

InterLink Web


The InterLink Web platform is a simple, secure and effective solution to administer quality, environmental and safety programs. InterLink Web ISO software is designed for manufacturing, distribution and service professionals responsible for the management of ISO based compliance systems. InterLink is intended to improve management system effectiveness by reducing the resources involved in data collection and performance reporting. With the adoption of InterLink Web, organizations can rapidly implement a comprehensive compliance framework, freeing up resources to focus on their core business.    

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Why CRM Is So Hard and What To Do About It: Data is key to making CRM work


Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.

interaction flowchart iso  should they say? Establish Interaction Policies What every marketer wants is the ability to create interaction policies. These are codified rules for dealing with customers: across all channels and touchpoints, in real time. Here are some examples of simple interaction policies: If a platinum customer withdraws more than ten thousand dollars, have a sales rep call. If a customer reports a change of address to the call center, offer a mortgage on his or her personalized Web page. With the ability to Read More

Intelligently Manage Your ISO Certification


Industry today demands more quality of manufacturers, and as such, ISO 9001—the yardstick by which quality products and services are measured—is forcing more and more companies to become ISO-certified. However, companies can use a browser-based tool to help bridge any information gaps they may encounter during the process—and to give them the head start they need to intelligently manage their ISO certification.

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Ignify Inc.


Founded in 1999, Ignify is a privately-held ISO 9001 certified company focused on the mid-market and enterprise businesses and public sector organizations for ERP, CRM, Point of Sale (POS), Portals, and eCommerce implementations. Our Management team brings rich experience in several industries including manufacturing, retail, distribution, business software applications, and management consulting. Ignify has consistently been ranked in the fastest growing companies in the world Ranked in the Deloitte FAST 500 list in 2010, 2009 and 2008 Ranked in the Inc 500 in 2010 and 2009 Ranked in the Entrepreneur Magazine HOT500 in 2007 Ranked in the Software Magazine Top 500 Software Companies in 2010 In addition, Ignify has won several awards for technology innovation and excellence in delivery Ranked in the Red Herring Global 100 as the 100 most innovative companies in the world in 2011 Ranked in the Red Herring North America 100 as the 100 most innovative companies in North America in 2010 Selected as Microsoft Partner of the Year finalist in 2010 Ranked in the Microsoft Dynamics Inner Circle in 2009 Ranked in the top 5% of Microsoft Partners as part of the Microsoft Dynamics Presidents Club

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SAP Partners with Interaction Design Foundation to Promote Simpler Software Design


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interaction flowchart iso  Partners with Interaction Design Foundation to Promote Simpler Software Design SAP and the Interaction Design Foundation (IDF)  announced an alliance  that aims to provide access to software design education to students and professionals in both emerging and developed economies.  IDF  offers free text books and online education materials created by leading academics and practitioners of software design. With booming education prices and following the United Nations belief that education is a funda Read More

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