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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 interaction server


InterAction
Interface Software's InterAction is a flexible CRM platform that delivers relationship intelligence throughout a firm or organization. Because InterAction is

interaction server  Interface Software's InterAction is a flexible CRM platform that delivers relationship intelligence throughout a firm or organization. Because InterAction is accessible anytime, anywhere via an Internet browser or a Windows client, professionals can view and manage information however they choose--through knowledge management platforms, corporate portals, intranets, extranets, and wireless devices--while retaining control over their personal information and relationships.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » interaction server

The Next Big Thing or Integration-The Interaction Server Part 1: Background and Evolving Problem


Software Technology evolves in phases. The fundamental assumptions of the current era change dramatically, rendering existing solutions inadequate. This creates an "inflection point", where new assumptions are the catalyst for innovation, and new solutions are the end result.

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Rent.com Selects KANA Cloud Offering for Customer Service


The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important announcements preceding the recently held KANA Connections 2012 user conference in Las Vegas, where about 180 attendees were able to hear more about the importance of consistent customer experience via multiple channels of communication

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Cisco Steps into E-Mail Management


SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company mailboxes or to a Web site, has been chosen by brand name companies for inbound e-mail response management.

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The Next Big Thing or Integration-The Interaction Server Part 2: Possible Solutions


Web Services is a no-brainer as a standard mechanism for providing access to enterprise applications and data; this will allow businesses to create words out of alphabet soup (ERP, SFA, CRM, EAI, EJB, COM, BFD). Nothing about Web Services, however, addresses the front-end complexity of dealing with multiple channels, such as supporting disconnected devices and asynchronous interaction models that are required by wireless and mobile connectivity.

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3 Steps to Making Every Interaction Count


What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive situation. That’s why the most important issue is how your company tracks customer activity in today’s multichannel world.

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Microsoft SQL Server Business Intelligence Edition


Microsoft SQL Server is a cloud-ready information platform that will help organizations unlock insights across the organization and quickly build solutions to extend data, on-premise or in the public cloud. SQL Server BI Edition will help customers unlock insights with pervasive data discovery across mounds of structured, unstructured, and cloud data sources backed by managed self-service BI, credible consistent data, and large-scale data warehousing and analytics solutions.  

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Securing your Apache Web Server with a thawte Digital Certificate


thawte Technologies is a Certification Authority (CA) which issues SSL Web Server Certificates to organizations and individuals worldwide. thawte verifies that the company ordering the certificate is a registered organization and that the person in the company who ordered the certificate is authorized to do so. thawte also checks that the company in question owns the relevant domain. thawte digital certificates interoperate smoothly with Apache and the latest software from Microsoft and Netscape, so you can rest assured that you purchase of a thawte digital certificate will give your customers confidence in your system and integrity—they will feel secure about transacting on-line. Information is a critical asset to your business. To ensure the integrity and safety of your information, it is important to identify with whom you are dealing and the data you are receiving is trustworthy.

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SAP Partners with Interaction Design Foundation to Promote Simpler Software Design


SAP and the Interaction Design Foundation (IDF) announced an alliance that aims to provide access to software design education to students and professionals in both emerging and developed economies. IDF offers free text books and online education materials created by leading academics and practitioners of software design. With booming education prices and following the United Nations

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Instaply Announces Instaply Mobile Customer Interaction Platform


Instaply, Inc., has launched as a company and introduced its mobile customer interaction platform (MCIP)—free to customers and businesses. The MCIP can be downloaded from Apple's iTunes App Store and Google Play. The application's main purpose is to sustain text exchanges between companies and clients for improved customer experience. On the one hand, Instaply can be used by clients

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New! Windows Server 2012 and the Cloud OS


Satya Nadella, president of Microsoft Server and Tools Business, has officially launched Microsoft’s Windows Server 2012. In a global online launch event Mr. Nadella described how Windows Server 2012 will power what he calls the era of Cloud OS. Mr. Nadella mentioned that with this launch, Microsoft is set to build the Cloud OS, expanding the traditional functions of an operating system to

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