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InterAction
Interface Software's InterAction is a flexible CRM platform that delivers relationship intelligence throughout a firm or organization. Because InterAction is

interaction  Interface Software's InterAction is a flexible CRM platform that delivers relationship intelligence throughout a firm or organization. Because InterAction is accessible anytime, anywhere via an Internet browser or a Windows client, professionals can view and manage information however they choose--through knowledge management platforms, corporate portals, intranets, extranets, and wireless devices--while retaining control over their personal information and relationships. Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » interaction


SAP Partners with Interaction Design Foundation to Promote Simpler Software Design
SAP and the Interaction Design Foundation (IDF) announced an alliance that aims to provide access to software design education to students and professionals in

interaction  Partners with Interaction Design Foundation to Promote Simpler Software Design SAP and the Interaction Design Foundation (IDF)  announced an alliance  that aims to provide access to software design education to students and professionals in both emerging and developed economies.  IDF  offers free text books and online education materials created by leading academics and practitioners of software design. With booming education prices and following the United Nations belief that education is a funda Read More...
Infor Will Launch Interaction Advisor on the Salesforce Platform
Infor will make its Epiphany Interaction Advisor available to Salesforce Platform users. Infor's Interaction Advisor assists customer-facing professionals with

interaction  Will Launch Interaction Advisor on the Salesforce Platform Infor will make its  Epiphany Interaction Advisor available to Salesforce Platform  users. Infor's Interaction Advisor assists customer-facing professionals with guessing client behavior and future purchases by creating a real-time customer profile. Client profiles are constructed from a collection of historical, personal, and contextual data. Furthermore, the Interaction Advisor employs real-time predictive analytics and cross-channel Read More...
Infor Introduces Customer Interaction Hub to the CRM Industry
Infor has announced the general availability of its Customer Interaction Hub. The solution—built specifically for financial services and telecommunications

interaction  Introduces Customer Interaction Hub to the CRM Industry Infor has announced the general availability of its Customer Interaction Hub . The solution—built specifically for financial services and telecommunications industries—provides Infor CRM Epiphany Suite users with an organized structure for storing and making visible customer interactions. As part of Infor's effort to enhance customer experience, the hub displays all client interactions to ensure adequate customer dialogues. Read More...
Instaply Announces Instaply Mobile Customer Interaction Platform
Instaply, Inc., has launched as a company and introduced its mobile customer interaction platform (MCIP)—free to customers and businesses. The MCIP can be

interaction  Announces Instaply Mobile Customer Interaction Platform Instaply, Inc., has launched  as a company and introduced its mobile customer interaction platform (MCIP)—free to customers and businesses. The MCIP can be downloaded from Apple's iTunes App Store and Google Play. The application's main purpose is to sustain text exchanges between companies and clients for improved customer experience. On the one hand, Instaply can be used by clients to discover text-friendly businesses and text directly with Read More...
Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

interaction  contact center technology,virtual call center,free call center software,call centre,call center software,call center solutions,call center services,call center outsourcing,call center resources Read More...
Tempest Creates a Secure Teapot
Tempest Software has announced the release of TMS (Tempest Messenger System) version 3.1.1. The product allows suppliers and customers to query corporate databases without any direct access to the actual web or database servers. A firewall is placed between the Internet and the internal systems and the firewall is configured to allow no incoming traffic. This product should prove to be a great annoyance to hackers everywhere.

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Sales Enablement: User Acceptance Means More Sales
Productive salespeople can make the difference between your company’s success or its ultimate failure. A new approach to sales productivity is emerging, and it focuses on the productive interaction between salespeople and customers. This sales enablement concept helps meet the needs of not only management, but also the frontline users—and it’s the key to winning, retaining, and satisfying your customers.

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Direct 500, LLC
Direct 500In today's world of highly competitive distribution sales, businesses are looking for ways to improve their call center, estore and catalog sales channels. Direct 500 is designed for organizations with multiple selling channels. Businesses often implement multiple software solutions to meet these many different business requirements. For Example, sales order entry and inventory management, a hosted eCommerce site that is not connected to their ERP software, spreadsheets to track marketing campaigns and many manual processes to overcome the shortcomings of a non-integrated solution. Direct 500 was built on the Sage MAS 500 ERP platform to meet these business needs with a single integrated solution.Call CenterCall centers are usually high volume order entry departments. Speed of entry and accuracy of data is critical. Direct 500 provides an enhanced sales order entry search engine to speed the lookup of current customers or prospects. It provides multi-field lookup using

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Fujitsu's Pervasive Retailing Framework
Enterprises are facing escalating challenges to personalize interaction with their customers. Unlike approaches that centralize retail technology integration, which can stifle innovation at the customer level, retail solutions should be driven from the edge of the retail experience to better serve customers.

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The New Web Experience: More than an Extension to WCM?
That membrane between your business and the online world—your Web site—is expected to be so permeable and malleable these days that web content management (WCM) systems have to manage a lot more than just the content on your site. Now web experience management (WEM) has emerged to address the way people access and interact with your site. WEM also illuminates more of these interactions for your

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