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Agile Information Systems: Conceptualization, Construction, and Management
Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.


Documents related to » interaction


3 Steps to Making Every Interaction Count
What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive situation. That’s why the most important issue is how your company tracks customer activity in today’s multichannel world.

INTERACTION:
6/13/2007 4:47:00 PM

SAP Partners with Interaction Design Foundation to Promote Simpler Software Design » The TEC Blog


INTERACTION: education, industry watch, Interaction Design Foundation, SAP, SAP University Alliances program, Software design, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-03-2013

Turn the Internet into a Strategic Sales and Interaction Channel
Turn the Internet into a Strategic Sales and Interaction Channel. Reports and Other Software to Use In Your System and to reach a Strategic Sales and Interaction Channel. With the emergence of the Internet, the business environment has changed for many organizations, and will change to an even greater extent in the future. Indeed, in an increasingly dynamic and global environment, the Web has become an important source of competitive differentiation for companies of all sizes. In this comprehensive white paper, you’ll find out how to design a Web channel strategy that works for you.

INTERACTION:
1/3/2008 2:28:00 PM

Infor Will Launch Interaction Advisor on the Salesforce Platform » The TEC Blog


INTERACTION: CRM, customer relationship management, industry watch, infor, Infor Epiphany CRM, Infor Epiphany Interaction Advisor, Salesforce Platform, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-01-2013

CRM Comparison Report: CRM, CRM for Financial Market, EMM, SFA
Pick CRM vendors that you're interested in and immediately get an accurate analysis comparing the functionality of the CRM solutions you've selected.

INTERACTION:
6/3/2010 12:06:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

INTERACTION:
11/13/2007 5:13:00 PM

Tempest Creates a Secure Teapot
Tempest Software has announced the release of TMS (Tempest Messenger System) version 3.1.1. The product allows suppliers and customers to query corporate databases without any direct access to the actual web or database servers. A firewall is placed between the Internet and the internal systems and the firewall is configured to allow no incoming traffic. This product should prove to be a great annoyance to hackers everywhere.

INTERACTION:
10/30/2000

Sales Enablement: User Acceptance Means More Sales
Productive salespeople can make the difference between your company’s success or its ultimate failure. A new approach to sales productivity is emerging, and it focuses on the productive interaction between salespeople and customers. This sales enablement concept helps meet the needs of not only management, but also the frontline users—and it’s the key to winning, retaining, and satisfying your customers.

INTERACTION:
5/22/2007 3:28:00 PM

Direct 500, LLC


INTERACTION: Direct 500In today's world of highly competitive distribution sales, businesses are looking for ways to improve their call center, estore and catalog sales channels. Direct 500 is designed for organizations with multiple selling channels. Businesses often implement multiple software solutions to meet these many different business requirements. For Example, sales order entry and inventory management, a hosted eCommerce site that is not connected to their ERP software, spreadsheets to track marketing campaigns and many manual processes to overcome the shortcomings of a non-integrated solution. Direct 500 was built on the Sage MAS 500 ERP platform to meet these business needs with a single integrated solution.Call CenterCall centers are usually high volume order entry departments. Speed of entry and accuracy of data is critical. Direct 500 provides an enhanced sales order entry search engine to speed the lookup of current customers or prospects. It provides multi-field lookup using Postal Code, Last Name, Company Name, Phone Number and email address.Once the customer is located, Direct 500 focuses on speed of entry and access to information for the operator. We want the operator to be focused on serving the customer and not worried about the deals and promotions that they need to track on a manual sheet - we have incorporated all of this logic in the sales order entry module.eStore Many distributors offer their products on their website. However, many do not have an estore that is integrated with the ERP software. Ultimately, is serves as a glorified fax machine.The Direct 500 estore is an extension of MAS 500 and the Direct 500 call center capabilities. The business rules for pricing, sales tax, freight, credit card processing and many others that are defined for sales order entry are extended to the estore.MarketingDistributors that sell through multiple channels often face challenges in tracking sales, marketing campaigns and their effectiveness. Direct 500 offers a multi-level source code that tracks how new customers are created and the source of each new order, providing valuable analysis data for the business.Integrating source codes with the Call Center and the eStore provides the business with an effective promotion and analysis tool set. For Example, an email blast with integrated source codes and promotions can automatically take the buyer to a special offer on the eStore, complete the shopping cart with the promotion and place the order in MAS 500 with no interaction from the call center staff.Fulfillment Many distributors that sell through multiple channels are high volume shipping organizations. These companies can live or die by their shipping costs. Address accuracy, shipping and handling calculations and on time delivery determines if these companies thrive or barely survive. Direct 500 provides extensive shipping capabilities focused on simplifying the Call Center and eStore transactions. Shipping methods have been expanded with features to allow shipments by address types, restrictions by postal codes and countries. Shipping charts can be defined by geographical region and level of service. Direct 500 also offers integration to StarShip, allowing customer to have a calculated freight and handling charge straight from the StarShip rate tables. The Direct 500 SolutionThere are many ways multi channel sales organizations can address their individual business requirements. However, addressing the business need as a whole requires a well designed application that provides the company with a call center, estore, marketing and fulfillment business solution.

Fujitsu s Pervasive Retailing Framework
Enterprises are facing escalating challenges to personalize interaction with their customers. Unlike approaches that centralize retail technology integration, which can stifle innovation at the customer level, retail solutions should be driven from the edge of the retail experience to better serve customers.

INTERACTION:
5/11/2006 3:24:00 PM

The New Web Experience: More than an Extension to WCM? » The TEC Blog


INTERACTION: adobe, content management, ektron, inm, sitecore, WCM, web engagement management, web experience management, wem, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-11-2011


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