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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 interaction


InterAction
Interface Software's InterAction is a flexible CRM platform that delivers relationship intelligence throughout a firm or organization. Because InterAction is

interaction  Interface Software's InterAction is a flexible CRM platform that delivers relationship intelligence throughout a firm or organization. Because InterAction is accessible anytime, anywhere via an Internet browser or a Windows client, professionals can view and manage information however they choose--through knowledge management platforms, corporate portals, intranets, extranets, and wireless devices--while retaining control over their personal information and relationships.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Human-Machine Interaction Company Ramps Up Firewall Product Line


Will firewalls and sign-language soon be interactive? If anyone can do it, Cybernet Systems will be the first.

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Infor Introduces Customer Interaction Hub to the CRM Industry


Infor has announced the general availability of its Customer Interaction Hub. The solution—built specifically for financial services and telecommunications industries—provides Infor CRM Epiphany Suite users with an organized structure for storing and making visible customer interactions. As part of Infor's effort to enhance customer experience, the hub displays all client interactions to

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SAP Partners with Interaction Design Foundation to Promote Simpler Software Design


SAP and the Interaction Design Foundation (IDF) announced an alliance that aims to provide access to software design education to students and professionals in both emerging and developed economies. IDF offers free text books and online education materials created by leading academics and practitioners of software design. With booming education prices and following the United Nations

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3 Steps to Making Every Interaction Count


What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive situation. That’s why the most important issue is how your company tracks customer activity in today’s multichannel world.

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Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

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Tempest Creates a Secure Teapot


Tempest Software has announced the release of TMS (Tempest Messenger System) version 3.1.1. The product allows suppliers and customers to query corporate databases without any direct access to the actual web or database servers. A firewall is placed between the Internet and the internal systems and the firewall is configured to allow no incoming traffic. This product should prove to be a great annoyance to hackers everywhere.

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Sales Enablement: User Acceptance Means More Sales


Productive salespeople can make the difference between your company’s success or its ultimate failure. A new approach to sales productivity is emerging, and it focuses on the productive interaction between salespeople and customers. This sales enablement concept helps meet the needs of not only management, but also the frontline users—and it’s the key to winning, retaining, and satisfying your customers.

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Fujitsu's Pervasive Retailing Framework


Enterprises are facing escalating challenges to personalize interaction with their customers. Unlike approaches that centralize retail technology integration, which can stifle innovation at the customer level, retail solutions should be driven from the edge of the retail experience to better serve customers.

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The New Web Experience: More than an Extension to WCM?


That membrane between your business and the online world—your Web site—is expected to be so permeable and malleable these days that web content management (WCM) systems have to manage a lot more than just the content on your site. Now web experience management (WEM) has emerged to address the way people access and interact with your site. WEM also illuminates more of these interactions for your

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