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 interactive voice response technology


Finding YOUR Next - Michael Jordan - How New Technology-Driven Assessment Processes Will Improve Talent Acquisition
Human capital is the most valuable asset of any organization and human resources must be more strategic and provide more value, rather than be solely a cost

interactive voice response technology  described here is an interactive and engaging experience that yields immediate feedback—both to the candidate and the employer. As quoted by one applicant after the experience, “It felt and sounded just like a real interview.” Synchronizing the Web and phone also gives rise to a plethora of job simulations, i.e., putting computer code up on the desktop and then simultaneously engaging the applicant by automated phone to ask how it might be rewritten for greater efficiency. In another scenario, the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » interactive voice response technology

PowerTrieve, A LEAP For CRM?


Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) products like the PowerTrieve solve the problem?

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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

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Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

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Lipstream Speaks to Kana


Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

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SAP RFID Technology in the Automotive Industry


By using radio frequency identification (RFID) technology, automotive companies can eliminate material shortfalls of containers, which lead to delivery delays and, in the case of time-sensitive shipments, cause production downtime. Manufacturers, suppliers, dealers, and freight forwarders can all benefit by reducing launch and assembly delays resulting from errors in part quantities, types, and locations for containers targeted for production lines.

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Duval Partners Technology


Duval Partners is a long established Australian consulting firm. We have over fifteen years experience in management accounting and information requirements of SME’s. Duval Partners won the rights to become a sales and implementation partner for Netsuite within Victoria in March 2004. In order to facilitate this appointment a new division was created called Duval Partners Technology. We design business systems to deliver real-time, accurate measurement of your critical performance indicators and help you identify emerging business opportunities. Exploiting new information systems that deliver accurate and relevant knowledge allows you to generate market leading strategies. Duval Partners Technology provides the tools for excellent measurement and planning in this highly competitive, complex and changing business environment. We believe every individual business is unique and has unique information needs. We use our expertise to design the right information system for your special needs.

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Terra Technology


Based in Norwalk, Connecticut (US), Terra Technology provides real-time forecasting solutions for consumer goods companies. Terra’s pattern recognition technology works in conjunction with traditional demand planning systems to monitor daily demand signals. Terra’s customers include Campbell Soup, Georgia-Pacific, McCain Foods, and Ventura Foods.

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Parametric Technology Chills Out With Windchill Info*Engine V4


Parametric Technology Corporation purchased Enterprise Application Integration vendor Auxilium within the last year, and has now announced the release of Auxilium’s Info*Engine EAI product, release 4.0. The product is said to provide a platform for “collaborative product commerce”.

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11Ants Customer Response Analyzer


11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.  

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Understanding BI: The Top 10 Business Questions That Drive Your BI Technology Requirements


Read this white paper to learn the questions you should be asking to determine your business intelligence technology requirements and better understand your BI solution needs.

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