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Software Functionality Revealed in Detail
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 internal part of a computer


The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

internal part of a computer  Intranet - A network internal to a company that is based on the protocols of the Internet (namely, TCP/IP). IrDA - Infrared Data Association . A communications protocol developed by a consortium of technology manufacturers for transmitting data via infrared light waves. The two units communicating must maintain a line-of-sight, and cannot be more than three feet apart. IrDA ports support transmission rates of approximately 115 Kbps (similar to traditional parallel ports) IVR - Interactive Voice

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » internal part of a computer

The Wizardry of Business Process Management - Part 4


Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing focus on Pegasystems (also known as Pega) as one of the leading BPM suite providers. Part 2 then analyzed in depth the vendor’s ability to help business users capture (and then realize) business objectives and intent, while Part 3 focused

internal part of a computer  and chasms that customers, internal staff, and partners must tediously navigate to get business done. Employees and customers are in the difficult position of having to navigate this dispersed environment, by bouncing back and forth (a “swivel chair” phenomenon) between various computer screens, organizations, systems, and manual procedures. Most serious are the explicit execution gaps where the automation and infrastructure haven’t kept pace with what management wants to be done. In other words, Read More

Epicor Claims The Forefront Of CRM.NET-ification Part 1


By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts, and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can keep it in the mid-market leadership race amongst aslew of formidable opponents.

internal part of a computer  addition to the above-mentioned internal tumult. Although the acquisition initially made Epicor one of the largest mid-market ERP vendors (with ~$250 million in 1999) and the company thereby gained some strong products and a large customer base in a number of new markets, especially in the realm of manufacturing, distribution and supply chain management (SCM), the burden of an unfocused, multi-product and multi-technology (Microsoft, Oracle , Progress Software , etc.) strategy in markets with diverse Read More

Pull vs Push: a Discussion of Lean, JIT, Flow, and Traditional MRP Part Two: Challenges and User Recommendations


While lean/flow leverages practices to stay ahead of actual demand, traditional approaches better coordinate secondary, back-office systems like accounting and HR. Moreover, flow should be a company-wide strategy that impacts more than manufacturing.

internal part of a computer  replenishment signals to their internal (i.e., preceding work station) and external suppliers. These changes will not happen overnight. The process should begin with the conversion of a few appropriate products with relatively simple production processes, and then progress to other product lines. Thus, many manufacturers happen to be in a hybrid production mode, with a part of the plant running according to the flow principles and the rest using traditional MRP methods. Consequently, the flow Read More

The Lexicon of CRM - Part 2: From J to Q


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM.

internal part of a computer  CRM that automate functions internal to the company, such as Sales, Marketing, or Customer Support functions. It's that part of CRM packages that interact with ERP packages to get product moving, facilitate the flow of internal information between individuals and teams, and automate or facilitate daily tasks. For more on Operational CRM, see the Article CRM is Busting Out of Its Britches: Operational, Analytical, and Collaborative CRM are Born . Opt-In Marketing - This is a type of marketing where users Read More

Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations


This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short list and vendors/VARs can use research to assess the viability of opportunities before committing time and money to a sales effort. Since a 'one-size-fits-all' product is still not a viable solution for most clients, the ability of technology products to meet clients' needs depends on client requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right match in this ongoing 'dating game'.

internal part of a computer  A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations Executive Summary Selecting a piece of enterprise application software has never been an exact science. Vendors' hype, consultants' conflict of interest, users' doubts, tediously long selection processes, and unclear decisions rationale are some of the unfortunate watchwords for most selection practices. It is daunting for corporate IT buyers to discern the true capabilities, strengths and weaknesses of a given enterprise Read More

The Benefits of a Software Selection Project-Even when Management Imposes a Decision


The Project Delivery Group (PDG) here at Technology Evaluation Centers (TEC) works closely with our clients to assist and guide them through the process of evaluating and selecting their business software solutions. Over the years, this group has witnessed the multitude of issues and hurdles that can arise—oftentimes unexpectedly—during those selections and has become adept at helping its clients

internal part of a computer  efforts invested on the internal priorities evaluation and business process revision and reassessment are not wasted, even though another system was selected. The software selection exercise brings value to a company—helping it better understand the business and, more importantly, discovering new ways to improve it. It’s possible that the final outcome of the software evaluation process might have been to not purchase a new system, as the existing system may still have been the best fit for the Read More

Scala Shows Far More Than A Bit Of A Backbone Part 3: Challenges and User Recommendations


Although the value proposition offered by Scala should bode well to creating increased demand and acceptance of the Scala offering in the global SME market, there will be many challenges to overcome in order to continue to thrive in this ferocious competitive environment.

internal part of a computer  Shows Far More Than A Bit Of A Backbone Part 3: Challenges and User Recommendations Scala Shows Far More Than A Bit Of A Backbone Part 3: Challenges and User Recommendations P.J. Jakovljevic - August 8, 2002 Challenges At the beginning of July, Scala Business Solutions (ASE: SCALA; www.scala.net), an Amsterdam, the Netherlands-based provider of collaborative ERP software for mid-size enterprises and subsidiaries of global corporations, launched a number of initiatives to defend its turf by providing Read More

Leveraging Technology to Maintain a Competitive Edge during Tough Economic Times -- A Panel Discussion Analyzed Part Five: Profitability and Changing Existing IT Systems


Every technology deployment should be about improving business. Old software hardly ever dies; however, old technology may become too costly to operate, which can drive a replacement strategy, but not all the time.

internal part of a computer  Technology to Maintain a Competitive Edge during Tough Economic Times -- A Panel Discussion Analyzed Part Five: Profitability and Changing Existing IT Systems Introduction At the IFS Executive Forum , which took place on March 29 and 30 in Orlando, Florida (US), leading research analysts and industry experts discussed how companies can still leverage technology to maintain their competitive edge, even during tough economic times. The event was held in conjunction with IFS World Conference 2004 , Read More

A Quiet ERP Vendor Merger That’s Worth a Closer Look


The CMS Software-XKO Software merger into Solarsoft Business Solutions offers proof that smaller enterprise resource planning vendors are not extinct yet. Perhaps in the grand scheme of things, no one should really care about such events, but these less well-known vendors haven’t said their last words yet.

internal part of a computer  Quiet ERP Vendor Merger That’s Worth a Closer Look Mergers and acquisitions (M&As) among enterprise resource planning (ERP) providers are hardly uncommon, but by now the market has become accustomed to witnessing either “mega-mergers” or those involving at least one participant with a global presence. Thus, not many heads turned in April 2007 when two low-profile (or even obscure) vendors from Canada and the UK respectively announced their merger to create a more notable international ERP entity, Read More

Digital E-commerce: The Difference between Selling a Product and Selling a Perpetual Customer Relationship


Selling digital content, goods, and services is different from traditional retail physical goods e-commerce—or at least it should be, if the objective is to maximize reach and revenue and to drive a rich, ongoing relationship with your customers and high satisfaction. This new approach to customer relationships, enabled only by the unique nature of digital offerings, brings a profound change in the commerce process and requirements for your commerce platform. Learn more about choosing a technical strategy that anticipates these changes and supports limitless innovation.

internal part of a computer   Read More

The Benefits of Focusing on a Niche and Serving it Well: EcFood - A Dot-com Making It


ecFood is a strategic sourcing vendor focused on the industrial food market. Its recent financial results prove that being highly focused can bring value to the target market and success to a "dot-com".

internal part of a computer  EcFood,food and beverage industry,web-enabled sourcing software tools,industrial food sector,e-commerce technology,ecSourcing,web-based Procurement Service Providers,ecfood revenue volume,food industry purchases,supply chain process,strategic sourcing,erp scp,food strategic sourcing,supply chain processes,food and beverage industry analysis Read More

A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial


This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection Methods and Tools. These tools, integrated with business decision making procedures, can arguably reduce selection risk and improve chances for success in IT projects. Given the appalling rate of IT project failures, selection can potentially help reduce risk in some 30% of cases, with an associated estimated cost of about $30B annually to industry according to some sources. In this tutorial, we illustrate a number of the procedures for rapid decision processing through the real-life selection of a PDA device. The process gave confidence to the argument to wait for the solution, while weighing risk against return.

internal part of a computer  RFP processes, among other internal organizational procedures, are adequate to the task of selecting complex systems? The record indicates there is much room for improvement. In essence, for complex selections, the human-machine combination has to work together to drive the solution. Both have to be understood and complement each other in the process. It is easy for the human to be overwhelmed, or simply run out of time, and the machine interface and engine to be inadequate to the task. However, the Read More

Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?


Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.

internal part of a computer  There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider? While enterprise application vendors continue to relentlessly raise annual support and maintenance (S&M) fees year over year, and report ever higher S&M revenues and profit margins, some dismayed or conservative customers might consider turning to the likes of Rimini Street ( http://www.riministreet.com ). Such third party S&M providers are enabling, at this stage, mostly some of the disconcerted Siebel , PeopleSoft Read More

Baan E-Commerce: a Wing, a Prayer & a Single Platform


Baan hopes e-Enterprise will put them on the e-commerce map.

internal part of a computer  good standing to leverage internal resources to integrate the technologies. Indirect Procurement Focus: A third strength is its focus on indirect procurement. Baan describes indirect as consumable goods, such as office supplies and computer equipment. Efforts by Staples, Office Max, Dell, and others have established working models for the electronic procurement of consumables. Connecting with these resources will help bolster the functionality of their product suite. Product Challenges Unix Dilemma: Read More