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Documents related to » internet access service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

INTERNET ACCESS SERVICE: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

INTERNET ACCESS SERVICE: customer service, customer expectations, business processes, customer service tips, improve customer service, definition of customer service, customer service skills, business process management, quality customer service, customer service training, customer service expectations, business process modeling, good customer service, excellent customer service, business process design, customer support services, business process mapping, business process consulting, business process software, business process improvement, business process documentation, core business processes, good customer .
11/26/2010 8:44:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

INTERNET ACCESS SERVICE:
8/3/2009 3:20:00 PM

eMachines Considering Internet Appliance
eMachines, Inc., is considering a foray into the

INTERNET ACCESS SERVICE: eMachines Considering Internet Appliance eMachines Considering Internet Appliance R. Krause - November 24, 1999 Read Comments Event Summary [ZDNet News, 11/18/99] eMachines Inc., the Irvine, Calif., company best known for making cheap PCs, is eyeing appliances. Its top executive hinted that the company is ready to jump into the market for even cheaper, special purpose Internet-enabled devices. eMachines will put one in our roadmap soon, said president Stephen Dukker. I do believe there is a market for
11/24/1999

The Hidden Traps of HRMS Software as a Service
Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the enterprise.

INTERNET ACCESS SERVICE:
3/30/2006 5:26:00 PM

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog


INTERNET ACCESS SERVICE: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008

Identify and Leverage Your Existing Service Life Cycles
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.

INTERNET ACCESS SERVICE: IBM, service management, managed services, it service management, service management it, service management software, business service management, field service management, it managed services, itil service management, service level management, service management operations, it management services, it services management, service desk manager, human service management, service lifecycle, windows service management, itil it service management, systems management services, service delivery management, service desk management, information technology service management, service management .
4/23/2010 5:50:00 PM

Navigating Between Service Management Scylla & Charybdis – Part 3 » The TEC Blog
phone rings (or the Internet chat window pops up) and the interaction starts. Conversely, depending on a complexity of the issue, a field service task may take between several minutes and several hours. The process involves up-front planning of several steps such as getting the right parts, dispatching, and routing. Therefore, there are many more opportunities to lose information or miss a crucial step. Last but not least, and as mentioned in Part 2, field technicians need sophisticated mobile computing

INTERNET ACCESS SERVICE: aftermarket, asset management, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, mobile computing, mro, Scylla & Charybdis, service economy, service level agreement, service lifecycle management, servigistics, sla, slm, spare parts, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-04-2010

Web 2.0: “Code Free” Siebel Web Service Integration
Web 2.0:

INTERNET ACCESS SERVICE: Web 2.0: “Code Free” Siebel Web Service Integration Web 2.0: “Code Free” Siebel Web Service Integration Source: Green Beacon Solutions Document Type: White Paper Description: One of the most challenging areas in any Siebel implementation has traditionally been setting up and maintaining interfaces between Siebel and other back-end systems. However, it is now possible to create a real-time web service interface to other applications from Siebel 7.8 or 8.0, without writing a single line of code. Web
3/22/2007 1:46:00 PM

Deltek and Maconomy: Gearing Up for the Global Service Economy? » The TEC Blog


INTERNET ACCESS SERVICE: appirio, deltek, deltek costpoint, deltek vision, erp for services, google apps, maconomy, maconomy people planner, maconomy x1, NetSuite, openair, professional services automation, Project Management, psa, salesforce chatter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
12-07-2010

Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the service providers, and explains how each arose at points when markets developed around particular core technologies. The historical evidence suggests something about future planning for new technologies and developments.

INTERNET ACCESS SERVICE: hosts. Even though the Internet (then still really ARPANET) lashed together educational institutes, there were direct ties to commercial networks and free public access ramps. The release of the worm sent shivers around the net, and the Internet security industry was born. In 1990, ARPANET was suddenly released from its Cold War cage, to form the backbone of the new Internet. In 1991, Tim Berners-Lee, working at CERN in Switzerland Launched the first prototype of the World Wide Web. Marc Andreesen and a
12/13/2000


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