Web Services is a no-brainer as a standard mechanism for providing access to enterprise applications and data; this will allow businesses to create words out of alphabet soup (ERP, SFA, CRM, EAI, EJB, COM, BFD). Nothing about Web Services, however, addresses the front-end complexity of dealing with multiple channels, such as supporting disconnected devices and asynchronous interaction models that are required by wireless and mobile connectivity.
internet business holy grail
multi-channel interactions, and traditional Internet architectures are inadequate for this next generation of systems. Most extension strategies exacerbate the accidental complexity that ultimately paralyzes most businesses, the disastrous tendency to build stovepipes and point-solutions to address new requirements. Only through composite interactions can you unleash the value of existing systems and applications. The Interaction Server is inevitable; it's the natural evolution of enterprise