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Is Your ERP System Provider a Psychopath?
Here’s an often overlooked factor in ERP software selection, and it’s got nothing to do with ERP functions or features: <!--more-->Personality. That’s right, personality. No, I’m not talking about the personality of your presumptive ERP systems (see also: pathetic fallacy). Nor am I talking exclusively about the personality of the ERP vendor sales reps, say, or of the software demo team.

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Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » internet phone service provider


eMachines Considering Internet Appliance
eMachines, Inc., is considering a foray into the "appliance" market. This adds to the number of vendors offering products in this new and growing market segment.

internet phone service provider  eMachines Considering Internet Appliance eMachines Considering Internet Appliance R. Krause - November 24, 1999 Read Comments Event Summary [ZDNet News, 11/18/99] eMachines Inc., the Irvine, Calif., company best known for making cheap PCs, is eyeing appliances. Its top executive hinted that the company is ready to jump into the market for even cheaper, special purpose Internet-enabled devices. eMachines will put one in our roadmap soon, said president Stephen Dukker. I do believe there is a market for Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

internet phone service provider  customer service,customer expectations,business processes,customer service tips,improve customer service,definition of customer service,customer service skills,business process management,quality customer service,customer service training,customer service expectations,business process modeling,good customer service,excellent customer service,business process design Read More...
Choosing the Right Service Provider through TEC Accreditation
Last year, Technology Evaluation Centers (TEC) introduced its Accreditation Program to provide software buyers with insight into the quality of implementation and support services delivered by value-added resellers (VARs), channel partners, implementers, vendors, and consultants. With the end user in mind, we established an in-depth questionnaire that captures the customer’s level of satisfaction

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7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

internet phone service provider  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More...
Logistics.com Becomes Transportation Service Provider For Commerce One
Logistics.com’s transportation capabilities give Commerce One ammunition against i2 Technologies.

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Rent.com Selects KANA Cloud Offering for Customer Service
The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important announcements preceding the recently held KANA Connections 2012 user conference in Las Vegas, where about 180 attendees were able to hear more about the importance of consistent customer experience via multiple channels of communication

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Aspen Technology Evolves Into Digital Marketplace Provider
Founded in 1981 as a developer of computer-aided chemical engineering software, Aspen’s growth has resulted in a wide variety of applications for management and execution-level process manufacturing. Fiscal 2000 marked Aspen’s entry into the collaborative digital marketplace business in hopes of capturing a share of the supply chain e-business market.

internet phone service provider  supply chain management and Internet collaboration solutions to lower-level process plant control and operations monitoring applications. This commitment to process control will strengthen its already firm hold on the process industries (PI) but will make it difficult to extend its reach into other industry verticals. Because of the generally lower penetration of SCM technology into CPI, this strategy should represent no barrier to growth over the next 3-5 years. Digital marketplaces are Aspen s latest Read More...
Enterprise Application Provider May Deepen Market Impact
The worst is past for SoftBrands. However, the vendor must still deal with the problem of blending many formerly independent organizations together, while figuring out how best to leverage their different technological and industrial strengths.

internet phone service provider  SoftBrands,market impact,manufacturing,hospitality,ERP,enterprise resource planning,growth,channel,sales,development Read More...
Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review and feedback, this time Technology Evaluation Centers has attempted to solicit vendors’ proactive views.

internet phone service provider  software vendors,ERP,enterprise resource planning solution,ERP solution,ERP solutions,ERP platforms,platform suppliers,platform deployment,platform development,application infrastructure software,business software development,business software deployment,business software integration,software integration,4GL languages Read More...

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