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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 internet service deals


Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

internet service deals  of the proliferation of Internet banking, special attention has been given by the Basel Committee to e-banking. A sub-committee, the Electronic Banking Group (EBG) , was formed in November 1999, and their initial findings on risk management and supervisory issues arising from this were published in October 2000. This report outlined and assessed the major risks associated with e-banking: strategic risk, risk to reputation, operational risk (including security), and credit, market, and liquidity risks.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM)

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security. 

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Documents related to » internet service deals

Oracle Applications - An Internet-Reinvented Feisty Challenger


It is startling how much has changed in Oracle’s applications business during the last two years. Oracle is indisputably the most reformed applications vendor, having achieved significant growth in total revenue, license revenue and net income. Oracle has a head start on most of its competition pertaining to Internet applications, and the Company still leads the ERP pack both on product technology vision and execution. However, the future will by no means be without serious challenges.

internet service deals  companies to implement the Internet computing architecture (ICA) for developing and deploying enterprise software across its entire product line. ICA is an architecture comprised of data servers, application servers and computers or devices running a web browser. Oracle claims that ICA centralizes business information and applications, allowing them to be managed more easily and efficiently. The Company offers consulting, education, support, and systems integration services in support of its customers' Read More

Logistics.com Might Prove An Internet Success Story After All


As the number of dot-com’s dwindles, we see some examples of highly focused exchanges and hosted applications with growth and a path towards profitability. Logistics.com is an example of one such company.

internet service deals  to Logistics.com via the Internet or Electronic Data Interchange (EDI). PPG is Logistics.com's ninth customer to use a solely ASP-based solution. On August 6, Logistics.com announced that Staples, Inc. (Nasdaq: SPLS), the $11 billion retailer of office supplies, business services, furniture and technology, deployed Logistics.com's OptiBid Network to procure a portion of its annual truckload transportation requirements. Through this solution, Staples might be able to cut costs and improve efficiencies on Read More

Turn the Internet into a Strategic Sales and Interaction Channel


With the emergence of the Internet, the business environment has changed for many organizations, and will change to an even greater extent in the future. Indeed, in an increasingly dynamic and global environment, the Web has become an important source of competitive differentiation for companies of all sizes. In this comprehensive white paper, you’ll find out how to design a Web channel strategy that works for you.

internet service deals  serious about it. The Internet is more than a high-speed carrier pigeon and an attractive advertising vehicle or a low-cost channel for sales and service that doesn't require a lot of attention. It's important to see the Web as an integral part of your business that can help you foster relationships with customers and partners, reach out to underserved segments and new markets, drive new revenue, and harness collective intelligence about consumer preferences and trends, while taking advantage of Read More

Navigating Between Service Management Scylla & Charybdis - Part 3


Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, the service delivered after the initial sale of a product is what can truly differentiate competitors. The service opportunity is also there, since after-sale service is quite difficult to

internet service deals  phone rings (or the Internet chat window pops up) and the interaction starts. Conversely, depending on a complexity of the issue, a field service task may take between several minutes and several hours. The process involves up-front planning of several steps such as getting the right parts, dispatching, and routing. Therefore, there are many more opportunities to lose information or miss a crucial step. Last but not least, and as mentioned in Part 2, field technicians need sophisticated mobile computing Read More

The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

internet service deals  Rising Financial Importance of Service For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers. Read More

We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices


The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more.

internet service deals  Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these Read More

Differentiation through Service Excellence


With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

internet service deals  both traditional media and Internet capabilities that foster contributions by virtual community members, consumers and businesses have increased access to information about the service experiences of others. A notable customer experience, whether good or bad, will be quickly propagated for all to see. The Status Quo Is Not Sustainable To be sure, improving service can be a major driver of costs in your firm. But companies that continue to focus solely on the cost side of improving the customer experience Read More

Generating Revenue from Service


A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

internet service deals  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn't identify one person, or Read More

Internet Security and Acceleration Server


Microsoft Internet Security and Acceleration (ISA) Server is a multilayer enterprise firewall and Web cache that helps provide secure and fast Internet connectivity. Microsoft intends its ISA Server to be optimized for application-layer defense, networking on a virtual private network (VPN), stateful packet inspection, and secure publishing. ISA Server functions as a Web proxy and cache for customers that need to improve performance or save network bandwidth resources.  

internet service deals  and Acceleration Server Microsoft Internet Security and Acceleration (ISA) Server is a multilayer enterprise firewall and Web cache that helps provide secure and fast Internet connectivity. Microsoft intends its ISA Server to be optimized for application-layer defense, networking on a virtual private network (VPN), stateful packet inspection, and secure publishing. ISA Server functions as a Web proxy and cache for customers that need to improve performance or save network bandwidth resources. Read More

Enterprises May Be Overlooking Profits from After-sales Service


If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

internet service deals  May Be Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so Read More

Evaluating Cloud-Based ERP for Professional Service Organizations


In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

internet service deals  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You'll also get the direct experience of one PSO’s evaluation Read More

Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain


Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

internet service deals  Level Agreements for Manufacturers and Software Vendors in the Supply Chain Originally Published - April 21, 2008 Globalization and lean manufacturing are realities for today's manufacturers. As the manufacturing network increases and extends across borders, so do the complexities of moving components and tracking these goods, as well as difficulties in delivering the products on time, both to manufacturers and to final customers. This new reality of manufacturing is now facilitated through supply c Read More

Top 10 Reasons to Take Your Field Service to the Cloud


Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out.

internet service deals  10 Reasons to Take Your Field Service to the Cloud Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out. Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

internet service deals  the retail store, the Internet, e-mail, fax, the call center, etc. Though CRM mega-vendors often want users to rip and replace their entire IT infrastructure with the mega-vendor's software stack, many clients view their legacy systems as mission-critical, and might prefer a CRM solution that will protect their investment by plugging into their existing infrastructure. To be sure, services institutions live and die by the services and products they provide to fickle and demanding customers, and they need Read More