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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

internet sucess  The growth of the Internet has fuelled customer expectations for real-time access to information, increasing the pressure on contact centres to provide a rapid response to customer queries. While the introduction of online self-service features can ease the load on customer service representatives and improve productivity, organisations must choose carefully which transactions will be offered online and which should remain in the contact centre. While some transactions, such as a quick information Read More...
Web Content Management (WCM)
Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or ext...
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Documents related to » internet sucess


Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

internet sucess  of the proliferation of Internet banking, special attention has been given by the Basel Committee to e-banking. A sub-committee, the Electronic Banking Group (EBG) , was formed in November 1999, and their initial findings on risk management and supervisory issues arising from this were published in October 2000. This report outlined and assessed the major risks associated with e-banking: strategic risk, risk to reputation, operational risk (including security), and credit, market, and liquidity risks. Read More...
I Want My IPTV: Internet Protocol TV and Its Implications on Home Networks
Today, dozens of independent operating companies and international carriers offer Internet protocol TV (IPTV) services to homes around the world. But IPTV for

internet sucess  Want My IPTV: Internet Protocol TV and Its Implications on Home Networks Today, dozens of independent operating companies and international carriers offer Internet protocol TV (IPTV) services to homes around the world. But IPTV for in-home distribution has been a weak link in the IPTV delivery chain—until now. Ruckus Wireless multimedia systems can help overcome current Wi-Fi limitations and enhance subscriber experience by uniquely enabling a whole-home network for video, voice, and data. Read More...
The Current Landscape of Internet Recruiting
Internet recruiting is a potentially powerful opportunity to augment existing recruitment practices. While the landscape is still dotted with a handful of

internet sucess  Current Landscape of Internet Recruiting Internet recruiting is a potentially powerful opportunity to augment existing recruitment practices. While the landscape is still dotted with a handful of household names, newer tools and technology will usher in newer entrants. Thus, the organizations willing to experiment and embrace this new technology will eventually win the race to the best talent on the Net. Read More...
The Return on Investment of IP Telephony Management
Managing a newly deployed voice over Internet protocol (VoIP) integration project is not as easy as some IT managers believe it to be. Delivering voice traffic

internet sucess  Management : Voice over Internet Protocol (Wikipedia) The Return on Investment of IP Telephony Management Internet Protocol is also known as : Internet Protocol Suite , Voice Over Internet Protocol , Embedded Internet Protocol , Internet Program Protocol , Internet Official Protocol , Reset Internet Protocol , Internet Protocol Information , Internet Service Provider , User Datagram Protocol , Network Protocol , Transmission Control Protocol , Internet Protocol Technology , Internet Stream Protocol , Read More...
GE Healthcare to Marry Industrial Internet with Workforce Management
GE Healthcare announced that it has agreed to acquire API Healthcare, a healthcare workforce management (WFM) software and analytics solutions provider. API

internet sucess  Healthcare to Marry Industrial Internet with Workforce Management GE Healthcare announced that it has agreed to acquire API Healthcare , a healthcare workforce management (WFM) software and analytics solutions provider. API Healthcare is not only a healthcare-specific vendor focused on WFM solutions, but also the architect of the Healthcare Workforce Information Exchange (HwIE) —a solution that facilitates the sharing of workforce data across the entire continuum of care. Founded in 1982, the company Read More...
Dell Jumps Into Internet PC Arena
Dell Computer Corp. has announced that it is taking orders for its new Webpc, Dell's first product from its Web Products Group, and its first foray into the

internet sucess  Jumps Into Internet PC Arena Event Summary 11/30/99 - Dell Computer Corp. announced the Webpc, which features an Intel Celeron 433 megahertz processor, a 15-inch monitor, a printer and one year of DellNet Internet service. Prices for the new computers start at $999. In a press release Tuesday, the company said the Webpc is the first product from its Web Products Group and is part of its strategy of embracing the Internet in every facet of its business. This marks Dell's entry into the market of Read More...
Cisco: IPv6 is Coming, Eventually
Cisco’s announcement of IPv6 support across its product lines continues the next generation Internet protocol’s deployment with all deliberate speed.

internet sucess  the leading provider of Internet routers, affirmed for the first time that its software and hardware products will support IPv6, an enhanced version of the communications protocol that underpins the Internet. Cisco says it will support IPv6 in Version 12.1(5)T of its Internetwork Operating System (IOS) software, scheduled to ship in October. Later versions of IOS will provide advanced IPv6-related features and improved performance, and future hardware platforms will support IPv6, according to Cisco Chief Read More...
Protect Yourself Against
Find out how to protect yourself in the symantec white paper converged threats on the security landscape.

internet sucess  Yourself Against Converged Internet Threats Think you have your Internet security under control? Here are some sobering statistics from last year: Web threats were up 55 percent ; 2,290 malicious sites were blocked per day; 1 in 143 e-mail messages contained malware; and 1 in 200 URLs in instant messages pointed to a malicious site. The question is: are you protected against these threats—individually, and in combination? Converged threats are a dangerous new combination of viruses, spyware, Read More...
Earthlink Leads the Way in DSL Security
DSL providers speed up their customers' Internet access, however, at the same time they also expose these customers to enormous security risk. Earthlink has

internet sucess  don't already have high-speed Internet access, you are wishing you did. For a small price increase over traditional ISP services, users can upgrade to a DSL line and access the Internet at record speeds. However, one of the biggest stumbling blocks to doing so has been the security implications. DSL services expose your system to a much greater degree to cybercriminals and cybervandals. Market Impact Until Earthlink's announcement, the only way for ISP customers to protect themselves from wily world wide Read More...
New Technology for a Compelling Web Channel Experience: Competition and Social Web Propel Rich Internet Applications
While companies are investing heavily in e-commerce and e-service deployments, the customer is in the driver’s seat. Customers are influenced by the quality of

internet sucess  Social Web Propel Rich Internet Applications While companies are investing heavily in e-commerce and e-service deployments, the customer is in the driver’s seat. Customers are influenced by the quality of the Web sites they visit, and their perceptions are increasingly shaped by their experiences with social networking sites. Learn how companies are working with software vendors to incorporate advanced technologies into its e-commerce and e-service platforms. Read More...
Monitoring and Managing Voice over Internet Protocol (VoIP)
As with most new technologies, voice over Internet protocol (VoIP) brings new challenges along with benefits. The main challenge is VoIP’s extreme sensitivity

internet sucess  and Managing Voice over Internet Protocol (VoIP) As with most new technologies, voice over Internet protocol (VoIP) brings new challenges along with benefits. The main challenge is VoIP’s extreme sensitivity to delay and packet loss compared with other network applications. However, a basic understanding of VoIP traffic and of the quality metrics provided by VoIP monitoring tools will help you keep your VoIP network running smoothly. Read More...
Oracle Applications - An Internet-Reinvented Feisty Challenger
It is startling how much has changed in Oracle’s applications business during the last two years. Oracle is indisputably the most reformed applications vendor

internet sucess  for computing on the Internet and corporate Intranets. The Internet platform includes database management systems (DBMS) and development tools, which enable users to create, retrieve and modify the various types of data stored in a computer system. Business applications software automates the performance of specific business data processing functions for customer relationship management (CRM), supply chain management (SCM), financial management, procurement, project management, human resources (HR) Read More...
Andersen Consulting to Grab a Piece of the Internet Pie
Andersen Consulting has announced plans to deploy $1 billion of its privately-held wealth for the purpose of providing venture capital to Internet start-ups.

internet sucess  a Piece of the Internet Pie Andersen Consulting to Grab a Piece of the Internet Pie S. McVey - December 15th, 1999 Event Summary Andersen Consulting recently announced plans to deploy $1 billion of its privately-held capital to foster growth in web start-ups and new technology companies. Up to half of the stake will be in cash and half in access to intellectual property. The new venture will operate from Silicon Valley, home of Andersen's research facility in Palo Alto, CSTaR (Center for Strategic Read More...
Turn the Internet into a Strategic Sales and Interaction Channel
With the emergence of the Internet, the business environment has changed for many organizations, and will change to an even greater extent in the future. Indeed

internet sucess  the Internet into a Strategic Sales and Interaction Channel Turn the Internet into a Strategic Sales and Interaction Channel If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. SAP Internet Sales helps you lower the cost of sales by reducing transaction costs in order processing – and by reducing human intervention in order-taking and status-checking. Source : SAP Resources Related to Marketing Channel : Marketing Channel (Wikipedia Read More...

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