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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 intranet building


End-user Performance: Building and Maintaining ROI
Software alone is not enough to make your business run more smoothly and cost-effectively. For software to deliver value to your organization, your users must

intranet building  employee communications via an intranet site, a project-specific newsletter, and both formal and informal presentations. Kimberly-Clark also embarked on a thorough planning effort, identifying the elements necessary to achieve successful user preparation. The company's approach was to identify how work gets done before the implementation and how that differed from the vision of how work should get done at the project's end. This gap analysis process served to identify training needs and the delivery

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM)

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security. 

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The Intranet Has Come a Long Way: Where is it Going Next?


The intranet was born from the marriage of two opposing business initiatives. The word processing department was cutting costs by eliminating the printed telephone directory and the information systems department was trying to find any reason for playing with HTML. Well, maybe not exactly, but not too far from the truth. What lies on the horizon for this collaboration technology?

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Portal Plays Soothe Pain of Divorce


Yahoo tossed Inktomi’s shoes but left the door open for a 'just friends' arrangement behind closed corporate doors. Meanwhile, Inktomi delivers behind the biggest closed door of them all, and doesn’t want a tip.

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Mid-market ERP Vendors Leveraging (and Occasionally Outdoing) Microsoft’s “Plumbing” - Part 2


Part 1 of this blog series analyzed Epicor and SYSPRO, the two renowned enterprise resource planning (ERP) mid-market incumbents that heavily harness Microsoft’s platform tools. To that end, the business productivity tools that were illustrated in my recent blog post on what 2010 might have meant to Microsoft’s business solutions (which reflected on the highly publicized mid

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Affino


Affino is a web site system for initiating and building customer relationships on-line. It combines publishing, promotion, and fully interactive communication in a single, integrated solution. It allows users to rapidly deploy empowering and productive web site environments that add value to their business or organization.    

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Implementation Brief: SpectraSite


SpectraSite is in the business of making wireless and broadcast communications pervasive. One process it was looking to improve, however, was its in-building antenna approval. The current process was time-consuming, and its faxing technology inadequate. But by implementing a business process management (BPM) solution, SpectraSite dramatically reduced the process cycle, from almost sixty days to a maximum of ten days.

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Delphix


Delphix develops software for building, testing, and upgrading applications built on relational databases. The company’s clients include Facebook, Comcast, and Informatica.

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Case Study: World’s Largest Building Society


Based in London, this company is a major financial institution. As such, it must comply with the Basel II Capital Accord, a set of regulations governing data consolidation and risk management. To comply, it constructed a new data warehouse, but badly needed a single view of all data, as well as the ability to analyze risk data relating to millions of customers. Learn how a business intelligence (BI) solution helped.

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Building the Empowered Enterprise


Managing the convergence of social, mobile, and cloud technologies—particularly as it relates to the way your organization acquires, develops, engages, and retains talent—can be tricky. Read this white paper for a roadmap for leveraging technology to enable greatness in your employees, and building an Empowered Enterprise.

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Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

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Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

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