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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 intranet chat


Zoho Joins the Social “Chatter”
The market for collaborative social networking software is getting ever hotly contested. Not long after Moxie Software announced its free Collaboration Spaces

intranet chat  a more potent social intranet solution for businesses. Instant messaging, audio conferencing, video conferencing, web conferencing, and other capabilities can be additional boosters. Like its sister products, Zoho Pulse offers a free edition as well as a professional edition, and an enterprise edition for a fee per user per month. All three editions include iPhone and Android apps. The free edition is available for unlimited users, but with no support for groups. The professional and enterprise editions

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM)

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security. 

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Finding Your Way Around E-commerce


Breaking into E-commerce can have you going in circles. This document provides an E-Commerce Roadmap to both prepare you for your trip and keep you from bumping into the bigger obstacles.

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Saba Software: Figuring Out Social Talent Management


For years, Saba Software has been helping companies transform enterprise-wide learning and how people do their work. In this article, principal TEC analyst P.J. Jakovljevic shows you how Saba’s people-centric systems enable organizations to mobilize, inspire, and engage their people to develop new strategies and initiatives, and cultivate individual and collective know-how to effectively compete and succeed in the marketplace.

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BI State of the Market Report


IT departments rarely know as much about a business as the business people themselves. But business users still depend on IT to deliver answers related to the information that they receive. Learn how business intelligence (BI) 2.0—also known as collaborative BI—is helping business users create and modify their own reports, share and enrich information, and provide feedback to each other and to information producers.

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The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

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KANA Software Inc


KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. Service Experience Management uniquely unifies business process, case and knowledge management for customer service organizations. It leverages KANA's expertise in delivering consistent service across all communication channels, including email, chat, call centers, and Web self-service. KANA's Service Experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. In October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions.

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The Lexicon of CRM - Part 2: From J to Q


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM.

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Made2Manage Affirms Its Technological Astuteness


By continually enhancing functional footprint while concurrently providing technologically advanced solutions, Made2Manage is determined to endure the ongoing market shakeout, although it will have to exert a fierce fight.

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PrettyPark Virus Litters Cyberspace


There have been numerous reports of the PrettyPark virus running rampant on the Internet this week. Help keep cyberspace clean by wiping out the PrettyParks.

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CMMS Software for Hire


Application Service Provision (ASP).There has been a trend in recent years towards the use of remote software services through application service providers. These are companies who make software applications available via the Internet to users who, rather than buying software, pay rental fees for it. The software does not have to be installed locally, the application being available through any web browser, and all support and maintenance is handled by the service provider. CMMS vendors are not the only ones offering these solutions. CAD modelling, engineering design, finance packages, purchasing, ERP and even your company Intranet can now be rented. This is an expanding sector and the signs are that major growth is about to take place. Earlier problems with slow data transfer speeds, communication costs and data security have largely been eliminated and this has made ASP a very attractive proposition. This is clearly illustrated by the proliferation of systems that have become available over the last three or four years with most of the major CMMS vendors now offering an ASP option.

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ReadyGo WCB + Suite


Content experts may use ReadyGo Web Course Builder's wizard-like interface to create a e-learning courses that include navigation, chapters, pages, exercises, tests, glossaries, FAQ, and help. The tool runs on Windows 95, 98, 2000, XP, or NT. Producing courses in standard HTML and JavaScript, which make it easy for students using standard Web browsers to take courses. No special technology is needed to serve a ReadyGo course; courses reside on a CD, hard drive, intranet, extranet, or Internet web server. All courses produced meet standards including AICC, SCORM, XML, and ADA/508 for blind-readers. ReadyGo's Server Side Testing works with ReadyGo WCB. SST provides student registration, tracking of test and survey questions, and the creation of certificates of completion. Course creators can choose to pre register students or let students self register. Each time a student takes a test all test information is saved including answers to each test question. Course creators can choose to randomize test/survey questions or have test/survey questions chosen from a pool of questions. Student information can be viewed via a series of on-line reports or downloaded in a comma-separated file into Excel or a database.  

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