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How to Respond Faster to Customer Feedback
What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of

introduction to sap sw  to Respond Faster to Customer Feedback What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system. Read More...
Business Intelligence (BI)
Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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Documents related to » introduction to sap sw


Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3
In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular

introduction to sap sw  You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3 In Part 1 of this blog series I admitted to being a late adopter of a sort , in part for not immediately jumping onto the  social media  bandwagon. In particular, my initial reaction to  Salesforce Chatter (a.k.a. Collaboration Cloud)  was tepid  when it was introduced at the Dreamforce 2009 conference . However, a few months have passed and this period has helped salesforce.com craft the much clearer cloud computing evolution Read More...
Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management Suite
The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include

introduction to sap sw  to Offer New Text Analytics Functionality to Its Customer Experience Management Suite The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include text analytics capabilities to its already well-known Customer Experience Management Suite (CEM) . Points of note: this offering integrates fully with Medallia’s CEM solution. The vendor touts its ease of use, as well as the ability for users to acquire Read More...
The High Cost of Change for ERP: What Does It Take to Keep Up-to-date?
Businesses of all sizes and in all industries are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after

introduction to sap sw  High Cost of Change for ERP: What Does It Take to Keep Up-to-date? Businesses of all sizes and in all industries are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after installation. The question isn’t whether a typical ERP solution supports change, but rather at what cost? Learn what midsize companies are doing about maintaining, modifying, and updating their ERP systems post-implementation, and what you could be doing better. Read More...
To Have or Not to Have Supply Chain Software: Can the Riddle Be Solved?
In a previous blog post, I discussed two approaches to bringing down the overall cost of your supply chain (by using either cost-cutting or -reducing methods

introduction to sap sw  Have or Not to Have Supply Chain Software: Can the Riddle Be Solved? In a previous blog post, I discussed two approaches to bringing down the overall cost of your supply chain (by using either cost-cutting or -reducing methods ). Another blog was about bringing cost down by using better or best inventory management processes and practices . As we have already discussed the methods, processes, and practices, let’s look now at some of the technological aspects of reducing cost. The first question that Read More...
To ERP or Not to ERP (In Manufacturing, It Isn't Even a Question)
Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to

introduction to sap sw  ERP or Not to ERP (In Manufacturing, It Isn't Even a Question) Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to implement ERP. This report looks at the performance of companies that have implemented ERP software versus the companies that have not. It also examines the capabilities that companies with ERP have compared to those that don't. Read More...
The Trap of Accountancy Systems; When to Move on to ERP
The differences between ERP and accountancy solutions are huge. Accountancy solutions help with financial management and statutory reporting, but do little to

introduction to sap sw  Move on to ERP Introduction For some entrepreneurial companies in the tornado of fast growth, staying with an accountancy system while the business expands is a quick fix that can cause long-term damage. Those companies may find that a system furnished by a vendor of accountancy systems retards growth—particularly in the case of manufacturing companies. Rather, manufacturing companies should implement an enterprise resource planning (ERP) system as soon as their budget and resources will allow them to. Read More...
Using ERP to Deliver Ecommerce for Engineer to Order Companies
Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase

introduction to sap sw  ERP to Deliver Ecommerce for Engineer to Order Companies Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase profits. This white paper outlines the ways that enterprise resource planning (ERP) software can facilitate ETO eCommerce by opening portals to suppliers, project collaborators, and customers. Realize the benefits of eCommerce in the ETO setting with ERP software. Read More...
PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition. Part 1: The News
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. While Wall Street praises the

introduction to sap sw  Giving Fervent Hope To The Market And Jitters To The Competition. Part 1: The News PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition Part 1: The News P.J. Jakovljevic - June 26, 2001 Event Summary  PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. The rhetoric and hype aside, the fact is that PeopleSoft has become a fearsome enterprise applications provider. PeopleSoft has joined the elite Read More...
PROACTIS Source-to-contract and Purchase-to-pay Solutions Ruling the UK Public Sector
PROACTIS now helps more than 120 public sector organizations managing £15 billion of public sector spend in the UK and over 100,000 suppliers to streamline

introduction to sap sw  Source-to-contract and Purchase-to-pay Solutions Ruling the UK Public Sector PROACTIS now helps more than 120 public sector organizations managing £15 billion of public sector spend in the UK and over 100,000 suppliers to streamline their source-to-contract and purchase-to-pay processes to achieve better value and control. The most recent win was at the Flintshire Council,  and now 20 out of 22 local authorities in Wales use PROACTIS.  Also recently, Newham Council chose PROACTIS Read More...
8 Questions to Ask to Successfully Negotiate a Phone System Deal
Learn how to get the right phone system for your company's requirements in 8 Questions to Ask to Successfully Negotiate a Phone System Deal.

introduction to sap sw  Questions to Ask to Successfully Negotiate a Phone System Deal Getting the wrong business phone system can be a costly, long-term mistake. Learn how to get the right phone system for your company's requirements in 8 Questions to Ask to Successfully Negotiate a Phone System Deal . From cost, service, and support considerations to features and future scalability, you'll know what to ask to get everything you need—from the right vendor, at the right price. Download your PDF copy of 8 Questions to Ask to Read More...
Informix to Acquire Ardent Software-Another Vendor's Attempt at End-to-End Data Warehousing
Informix« (NASDAQ: IFMX) and Ardent Software (NASDAQ: ARDT) today announced that they have reached a definitive agreement to combine their operations in a

introduction to sap sw  to Acquire Ardent Software-Another Vendor's Attempt at End-to-End Data Warehousing Event Summary MENLO PARK, Calif. and WESTBORO, Mass.-December 1, 1999-Informix (NASDAQ: IFMX), the technology leader in the software infrastructure for the i.Economy, and Ardent Software (NASDAQ: ARDT), the leading provider of data integration infrastructure software for data warehouse, business intelligence, and e-business applications, today announced that they have reached a definitive agreement to combine their Read More...
How to Reshape Your Supply Chain Network (and Why You Need to Do It Now)
The landscape of the supply chain has changed drastically over the past five years. It went from local to global in manufacturing, procurement, sourcing

introduction to sap sw  to Reshape Your Supply Chain Network (and Why You Need to Do It Now) The landscape of the supply chain has changed drastically over the past five years. It went from local to global in manufacturing, procurement, sourcing, logistics, and customers. As such, there are some major challenges in the supply chain network: There are no boundaries within the network. There are no physical or virtual boundaries left within the supply chain. For example, the customer could be in North America and ordering a Read More...
To Upgrade, or Not To Upgrade: That Is Not The Question-But How To Upgrade Is
Companies can easily spend hundreds of thousands of dollars implementing an enterprise resource planning (ERP) package. After completing this rollercoaster ride

introduction to sap sw  Upgrade, or Not To Upgrade: That Is Not The Question-But How To Upgrade Is A company acquires software to solve a business problem or gain a competitive advantage. A package solution is most often considered, in order to avoid the reinventing the wheel syndrome, and to leverage the experience and expertise of others. A package solution presupposes that the software vendor will keep current with the latest technology improvements in hardware and operating systems, and ensure that current trends in the Read More...
5 Things You Need to Know to Empower Today’s Mobile Workforce
As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply

introduction to sap sw  Things You Need to Know to Empower Today’s Mobile Workforce As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply locking down a device to protect it limits its usefulness. Rather, companies need to use proper solutions that consider various factors such as the ever-changing regulations on safeguarding corporate data. Know 5 key points for developing a mobile workforce strategy. Read More...
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