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SAP - A Leader Under Reconstruction
SAP is responding to the changing Internet marketplace by restructuring to develop flexibility and forming key partnerships and alliances to put content behind

introductions to service access point sap  fully functional new product introductions and to reduction of product complexity and implementation price (continue the delivery of the revised GUI and CRM initiatives), by at least maintain R&D budget from 1999. SAP should also carefully reevaluate its mySAP.com product migration strategy from current R/3 instances, in order not to alienate and disillusion its loyal customer base. mySAP.com has allegedly met resistance because SAP's licensing model requires that existing customers re-license its R/3 Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » introductions to service access point sap


These Are the Times of CRM Vindication and Validation - Part 1
Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self

introductions to service access point sap  speed-up successful new product introductions and dial back those that are not succeeding in the market. What Has Changed for CRM Since the Early 2000s? Whether it’s through increasing sales effectiveness, better managing the sales pipeline, building loyalty, improving marketing results, or reducing customer service costs, the two abovementioned white papers assert that CRM can provide a vital boost to any company’s top and bottom line in an adverse economic environment. But some of us with longer Read More
Transforming Performance Management in an SAP Environment: Considerations for Finance
Finance professionals who plan, budget, and forecast in an SAP environment always need to drive additional value from their SAP solutions. One of the most

introductions to service access point sap  organization. Decisions about product introductions, acquisitions, staff reductions, and so forth are sometimes made in a matter of days. The demands placed on finance during these times are tremendous. The department's organizational credibility—and by extension the company's credibility with investors—hinges on how quickly and how accurately it can assess and communicate the likely outcomes of various courses of action. Even when time is not of the essence, finance still wishes to make required Read More
Epicor Reaches Better Vista From This Vantage Point Part Three: Challenges and User Recommendations
Epicor competes in multiple enterprise business applications markets. Epicor may mean different things to different people, which does not really help mind

introductions to service access point sap  follow Epicor's new product introductions and keep an eye on its future product strategy. The positive sign is the company's more manageable and narrower focus, as demonstrated by its most recent results. Mid-market companies with up to $500 million in revenues that are within the parent Epicor's industries of focus and companies with a need for a single-source functionality beyond core ERP scope, should benefit from including Epicor in the short list of potential candidates for the enterprise Read More
LeveragePoint Adds Value to B2B Pricing - Part 2
Part 1 of this blog series introduced LeveragePoint as a cloud-based newcomer to the business-to-business (B2B) pricing market with a novel pricing approach

introductions to service access point sap  highly accelerated new product introductions, history-based pricing approaches are often inadequate. My previous post explained the company’s approach and current state of affairs. Part 2 follows with my discussion with LeveragePoint’s CEO Steven Forth both during my recent visit to the company’s head office in Cambridge, Massachusetts (US), and via follow up correspondence. Steven Forth is CEO of LeveragePoint and sits on its board of directors. He is responsible for strategic direction, finances, Read More
SAP HANA Demystified
What is SAP HANA? And how does it work? Download this primer on SAP HANA to get clear answers to these and other questions.

introductions to service access point sap  HANA Demystified What is SAP HANA? And how does it work? Download this primer on SAP HANA to get clear answers to these and other questions. Read More
To ERP or Not to ERP, that Is the C-level Question
Whether your organization is looking to take the leap into an enterprise resource planning (ERP) system for the first time or seeking to add to the current ERP

introductions to service access point sap  ERP or Not to ERP, that Is the C-level Question To ERP , or not to ERP , that is the question: Whether 'tis nobler in the mind to suffer The slings and arrows of outrageous ERP vendors , Or to take arms against a cloud of component solutions …   Whether your organization is looking to take the leap into an enterprise resource planning (ERP) system for the first time or seeking to add to the current ERP system’s functionality, the words of the Bard of Avon (updated for the present day) might be Read More
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

introductions to service access point sap  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and Read More
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

introductions to service access point sap  Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a Read More
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

introductions to service access point sap  and Leverage Your Existing Service Life Cycles Only IBM offers integrated service management solutions for all industries — across business and IT — addressing the full service lifecycle, both within and beyond the datacenter. Discover how to transform your assets — traditional IT, physical, and emerging smart assets — into unique business value. Source: IBM Resources Related to Identify and Leverage Your Existing Service Life Cycles : Service Management (Wikipedia) Information Read More
From Right Brain to Retail: Cutting Time-to-market with PLM
Apparel companies have to cut their lead times in half if they want to stay competitive—a difficult task without the right product lifecycle management (PLM

introductions to service access point sap  Right Brain to Retail: Cutting Time-to-market with PLM Apparel companies have to cut their lead times in half if they want to stay competitive—a difficult task without the right product lifecycle management (PLM) solution. In this white paper, you’ll discover how PLM solutions can help your company achieve faster time-to-market. And you’ll learn how integrating PLM with your enterprise resource planning (ERP) system maximizes the capabilities of both. Read More
SAP SCM-Stepping Out of Obscurity
Major new SAP products are being released in the realms of supply chain management (SCM), manufacturing execution systems (MES), and product lifecycle

introductions to service access point sap  SCM-Stepping Out of Obscurity In all the hoopla about SAP’s recent blockbuster acquisitions of SuccessFactors and Datango (and Crossgate , Right Hemisphere , and Sybase a bit earlier), and with all of the talk about cloud solutions, mobility, SAP HANA in-memory, etc., one might lose sight of the fact that SAP has also been doing a boatload of tacit innovation in-house. At the recent SAP Influencer Summit event in Boston in December 2011, we learned of major new SAP products (recently released or Read More
The High Cost of Change for ERP: What Does it Cost to Keep Up to Date?
Companies are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after they have been installed. The question isn’t

introductions to service access point sap  High Cost of Change for ERP: What Does it Cost to Keep Up to Date? Companies are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after they have been installed. The question isn’t whether an ERP solution supports change, but rather at what cost? How quickly can adjustments be made, and what stresses do such changes place on the organization. To answer these questions, this paper provides results from a survey of senior finance executives. Read More
The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value
Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering that value. The idea to delivery

introductions to service access point sap  Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering that value. The idea to delivery (I2D) framework posits that multiple companies now compete as a business network rather than as individual enterprises, each relying on the others to achieve collective success. This paper includes an action plan with the evolutionary steps companies can take to move Read More
A Guide to Microsoft’s BI Ecosystem—Understanding Microsoft’s Approach to BI for the Enterprise
In the last 4 to 5 years, the business intelligence (BI) and data management scene has evolved at an incredibly fast pace. Software pioneer Microsoft has

introductions to service access point sap  Guide to Microsoft’s BI Ecosystem—Understanding Microsoft’s Approach to BI for the Enterprise In the last 4 to 5 years, the business intelligence (BI) and data management scene has evolved at an incredibly fast pace. Software pioneer Microsoft has extended the reach of its enterprise software solutions to the BI and analytics space by offering a wide variety of software applications to enterprises for performing BI and analytics capabilities based on different organizational needs and requirements. Read More
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