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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 invention help


Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

invention help  Re-invention: Optimizing the Online Customer Experience Quocirca is a research and analysis company with a primary focus on the European market. Quocirca produces free to market content aimed at IT decision makers and those that influence them in business of all sizes and public sector organisations. Much of the content Quocirca produces is based on its own primary research. Source: Quocirca Ltd Resources Related to Telecom Re-invention: Optimizing the Online Customer Experience : (Wikipedia)

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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New Product Development and Introduction (NPDI)


New product development and introduction (NPDI) is probably the most important process for many companies, but also one of the least understood. While NPDI is responsible for revenues, few companies assign an owner for the whole process. Instead, it is usually driven through a series of functional “silos,” causing delay—and the loss of the original market requirements.

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Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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Dreamforce 2010: Of Cloud Proliferation - Part 2


Part 1 of this blog series talked about my attendance of Dreamforce 2010, salesforce.com’s annual user conference, which has over the past several years become a highly anticipated and entertaining end-of-the-year fixture for enterprise applications market observers. My post concluded that while Dreamforce 2009 was mostly about continued growth of the cloud computing

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American Management Association Launches Blended Learning with the Help of Eedo Knowledgeware


As an international leader, the American Management Association (AMA) was focused on maximizing the advantages of instructor-led training, while minimizing its disadvantages. Before adding a blended learning offering to its core business, AMA needed to define its strategic targets, and turned to Eedo Knowledgeware for help. Since launching its blended learning offering, AMA has greatly increased value to its customers.

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Xactly


Xactly Corporation provides on-demand sales compensation solutions designed to help companies improve their business performance through the use of more effective sales compensation programs. Xactly's solutions can help companies implement, manage, audit, and communicate sales compensation programs. Xactly is headquartered in San Jose, California (US), with European sales offices in Maidenhead, UK.

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

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5 Quick Ways to Help Your Company Go Green While Cutting Costs


With all the recent talk of the economy and the environment, I thought it would be relevant to look at some of the small things we, as individuals, can do to help our companies battle the economic downturn while saving our planet. Today, social responsibility is not only good PR, it makes good business sense. Here are some simple steps you can take to help your company go green while still keeping

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SmartOrg


SmartOrg Value-Based Management systems help management strategize project investment. Its systems help project teams collaborate at early and key stages and its analytic engines enable people to use decision and risk analysis methodologies without being highly trained analysts. SmartOrg also offers up-front consulting, training, demonstration workshops, pilots, and customized software configuration. SmartOrg Inc., headquartered in Menlo Park, California (US) was formed by a group of world-recognized leaders in decision and risk analysis and strategic decision making with roots at SRI International, Strategic Decisions Group (SDG), Stanford University, and the Massachusetts Institute of Technology in the United States. SmartOrg software systems reflect more than thirty years experience working for Fortune 100 companies in the US, Europe, and Asia.

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Drug Pedigree Guidelines and How Software Can Help


Drug manufacturers and retailers are tightening their data collection and reporting processes to meet new US Food and Drug Administration (USFDA) guidelines. But which software offerings are best placed to help drug manufacturers comply with the new guidelines?

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