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Voice over IP Reliability
We all know that computers, generally speaking, have not been as reliable as phones. And the fear, uncertainty, and doubt (FUD) surrounding voice over Internet
single point of failure. IP voice switches designed specifically for voice can each incorporate a complete call processor — even small models aimed at remote offices requiring eight ports or less. Each switch is a peer with a full complement of routing information safely held in local flash memory, and can operate as a standalone PBX if its site is cut off from the IP backbone. It can make besteffort calls on its own, using a failover PSTN trunk if necessary. When switches are added or restored to the
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Repo...
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Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Quality of Service for Next-generation Voice Over IP Networks
In order to support the requirements of voice deployments, next-generation networks must be capable of supporting a service equivalent to the existing public
for Next-generation Voice Over IP Networks In order to support the requirements of voice deployments, next-generation networks must be capable of supporting a service equivalent to the existing public switched telephone network (PSTN), in terms of reliability. Furthermore, these networks must be capable of carrying voice services even under heavy load, while maintaining the integrity of the voice calls, under even the most extreme circumstances.
7 Steps to a Successful IP Telephony Implementation
Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than
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IP Phone Buyer’s Guide
Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with
System | Voice Over IP System | Voice Phone Systems | Voicemail System | Voip | Voip Communications | Voip Companies | Voip PBX | Voip PBX Phone System | Voip Phone | Voip Phone System | Voip Phone Systems | Voip Phones | Voip Phones System | Voip Routers | Voip Security | Voip Services | Voip Solutions | Voip System | Voip Systems | Voip Telephone System | Voip Telephone Systems | Voip Telephony | Wireless Voip Phone | -->
Active Voice Adds Unified Messaging to Cisco’s CallManager
The Cisco CallManager is an IP based telephony system that will utilize Active Voice’s software to deliver a reduced dependency on external hardware to achieve
Cisco CallManager is an IP based telephony system that will utilize Active Voice's software to deliver a reduced dependency on external hardware to achieve UM, resulting in up to a 20% savings to Enterprise clients. Active voice will interact with the IP telephony solution through Cisco CallManager's open telephony application programming interface (API). User Recommendations This is a plus for Enterprise organizations that are beginning to migrate to IP telephony for centralized communications coupled
3 Key VoIP Phone System Features and How to Use Them Effectively
Telephony is changing as internet protocol (IP)-based phone systems take hold. An IP phone system can deliver calls over the network as clearly and reliably as
systems take hold. An IP phone system can deliver calls over the network as clearly and reliably as the public switched telephone network (PSTN), and more and more companies are even choosing a hosted or cloud-based voice over IP (VOIP) solution over an installed system. Discover three key VoIP features that can help you take advantage of IP telephony.
Complete Guide for Securing MPLS Networks
The supply of multiprotocol label switching (MPLS) services and service providers has grown exponentially with the demand for Internet protocol (IP) and
Networks The supply of multiprotocol label switching (MPLS) services and service providers has grown exponentially with the demand for Internet protocol (IP) and Ethernet services. But while MPLS enhances packet processing speed and network performance, it lacks in security. As government and industry compliance regulations increase, organizations must invest in tools that can ensure security without affecting network performance.
IP Telephony 201: The Nuts and Bolts of VoIP
In IP Telephony 101, I looked at the pros and cons of IP telephony, and a few of the considerations you should explore before making the switch to VoIP.We
Deployment of VoIP and IP Telephony—Chapter 2 7. Voice over IP Manageability 8. Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System 9. Internet-based Phone Service for Small to Midsize Companies 10. The Return on Investment of IP Telephony Management Thanks to TEC analyst Jeff Spitzer for his expertise.
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 2
Chapter 2 of this 4-part e-book explores the Internet protocol telephony (IPT) life cycle, and discusses how understanding the key phases of this packet-based
Deployment of VoIP and IP Telephony-Chapter 2 Chapter 2 of this 4-part e-book explores the Internet protocol telephony (IPT) life cycle, and discusses how understanding the key phases of this packet-based system can increase implementation success. By harnessing your knowledge about this system's natural rhythms, you will begin to establish key concepts that you can put into action—facilitating the management of the system and reaping its long-term benefits.
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to
desire to interact in multiple ways when dealing with enterprises. Therefore, VSS implementations must integrate all possible interactions and blend information across channels. Advances in speech development tools are now available to allow enterprises to utilize knowledge base content for voice self-service. Source : Right Now Technologies Resources Related to Knowledge Base (KB) : Knowledge Base (KB) (Wikipedia) Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Insider’s Guide to Cisco VoIP Phone Systems
Communication in any business is key. Cisco, as one of the leaders in business voice over internet protocol (VoIP), offers a range of unified IP phone solutions
a range of unified IP phone solutions and software applications for businesses. This white paper looks at a few of the universal characteristics of Cisco’s unified IP phone solutions, and provides a brief description of what features and services a variety of Cisco phone systems offer.
Case Study: Active Voice Gets Proactive and Powers Communication with CRM
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales automation or customer service. Sales
company implemented an e-customer relationship (e-CRM) solution, its users gained mobile access to valuable customer information. Learn about the other benefits.
Hosted VoIP Buyer’s Guide: Creating Virtual Offices
Whether starting a business, setting up new office locations, or supporting employees while on the road, hosted voice over Internet protocol (VoIP) can help
VoIP Buyer’s Guide: Creating Virtual Offices Whether starting a business, setting up new office locations, or supporting employees while on the road, hosted voice over Internet protocol (VoIP) can help each situation by setting up “virtual offices.” This white paper will show examples of how a business can lower costs and increase flexibility with a new hosted VoIP solution by creating a virtual office environment.
The future of voice and real-time services in mobile networks
Mobile network operators (MNOs) and over the top (OTT) providers are struggling to find services that will attract end users’ attention. MNOs need new tools in
future of voice and real-time services in mobile networks Mobile network operators (MNOs) and over the top (OTT) providers are struggling to find services that will attract end users’ attention. MNOs need new tools in order to stay competitive, and one such tool is IMS. IMS provides a standardized framework for service delivery of real-time applications with guaranteed quality of service (QoS). Read this white paper for more information on IMS and other technologies to optimize your network.
Proteus: IP Address Management Built Right
Organizations deploying next-generation business and communications applications are looking for ways to rapidly increase the use of existing Internet and core
IP Address Management Built Right Organizations deploying next-generation business and communications applications are looking for ways to rapidly increase the use of existing Internet and core network resources. These network environments demand new management frameworks to simplify network configuration and deployment changes. However, existing point-based solutions do little to address issues of scale, usability, security, and network availability at the Internet protocol (IP) level.
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