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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 is complaint mail


Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies
Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public

is complaint mail  Need proof that email is a risky way to transmit confidential information? Eli Lilly and its outside legal counsel learned that lesson the hard way in January 2008, when The New York Times broke the story of Lilly's confidential settlement talks with the U.S. government thanks to a misaddressed top-secret email message. Eli Lilly and federal prosecutors were in settlement talks related to civil and criminal investigations into the marketing of the antipsychotic drug Zyprexa. With negotiations over Lilly's

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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New Internet Appliances Coming from Compaq


Compaq has jumped into the home Internet Appliance game with its latest iPAQ offering. Is this a continuation of computer manufacturers attempting to create a market?

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Marketing Automation: Coming of Age Slowly


Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given marketing has a unique vantage point in any enterprise to understand the customer needs, buying behavior, and value perception.

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How To Mitigate Holiday Cybercrime


Shop.org, and the Boston Consulting Group, reported that sales during the 1998 holiday season grew by 230 percent. With today's tools, just about anyone can throw up a professional looking website, and make claims about tight security. How can you protect yourself from fly-by-night internet sites, and malicious cyber sleuths who are ready and waiting to "sniff your password and credit card information while transaction is in process? There no way to mitigate every single riskhowever common sense can do wonders helping eliminate e-tail dangers. It pays homework before shopping online.

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Is the Ongoing Marketing Software Arms Race Justified?


Given the slew of marketing software acquisitions by a number of big players, TEC's principal analyst P.J. Jakovljevic rightfully asks whether the vendors' splurges and arms race is justified? And will these companies’ chief marketing officers (CMOs) spend more on technology than chief information officers (CIOs) by 2017—as predicted by Gartner?

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ERP: Is High ROI with low TCO Possible?


Total cost of ownership (TCO) remains a significant factor influencing enterprise resource planning (ERP) strategies and decisions. But focusing exclusively on TCO runs the risk of delaying necessary ERP projects. Companies should also consider return on investment (ROI) of such projects. Find out what the average company should expect to pay for ERP and how the business can benefit from a successful implementation.

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Reducing Total E-mail Response Time


Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing this influx is to reduce average total e-mail response time. Learn about the three components of total e-mail response time, and find out how you can improve in each of these areas.

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Accurate Costing Is Key to Profitability


Sustaining profitability in a landscape of volatile prices and exchange rates is difficult for even the best-run companies. One key challenge is to understand the real economic costs in your business and of your products so you can make accurate decisions about sourcing, substitutions, pricing, and logistics. Find out how to use the right costing methodology and have the right information—and the right analytical tools.

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To Upgrade, or Not To Upgrade: That Is Not The Question-But How To Upgrade Is


Companies can easily spend hundreds of thousands of dollars implementing an enterprise resource planning (ERP) package. After completing this rollercoaster ride, however, companies are typically faced with the question of whether to implement the latest, greatest version of the package.

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E-mail Archiving: A Business-critical Application


Small and medium businesses are especially vulnerable to disruptions caused by e-mail loss, compliance demands, and the threat of e-discovery. Yet these companies may not have adequate resources to deal with these risks on their own. Learn how your business can benefit from e-mail archiving, and in particular a hosted e-mail archiving service, to combat data loss, and realize greater productivity and competitiveness.

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E-mail as Intellectual Property


E-mail is more important to companies than ever, since sensitive information is e-mailed both inside and outside the organization. However, growth in overall e-mail volume, driven by more sophisticated spamming attacks, as well the need to ensure content is suitable for purpose, means that we now must reconsider how we view e-mail management within the organization.

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