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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 is complaint mail


Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies
Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public

is complaint mail  Need proof that email is a risky way to transmit confidential information? Eli Lilly and its outside legal counsel learned that lesson the hard way in January 2008, when The New York Times broke the story of Lilly's confidential settlement talks with the U.S. government thanks to a misaddressed top-secret email message. Eli Lilly and federal prosecutors were in settlement talks related to civil and criminal investigations into the marketing of the antipsychotic drug Zyprexa. With negotiations over

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Thomas Kurian Unveils Expanded Oracle Cloud Services Portfolio


Today at Oracle Open World, Thomas Kurian announced the addition of seven new components to its Oracle Cloud Service offering: Oracle Planning and Budgeting Cloud Service Oracle Financial Reporting Cloud Service Oracle Data and Insight Cloud Service Oracle Social Sites Cloud Service Oracle Developer Cloud Service Oracle Storage Cloud Service Oracle Messaging Cloud Service

is complaint mail  as needed. One example is the opening of a customer complaint ticket via Twitter. Businesses can respond both on Twitter or by e-mail, depending on the confidentiality level of the information that they want to transmit. Read More

Is the Ongoing Marketing Software Arms Race Justified?


Given the slew of marketing software acquisitions by a number of big players, TEC's principal analyst P.J. Jakovljevic rightfully asks whether the vendors' splurges and arms race is justified? And will these companies’ chief marketing officers (CMOs) spend more on technology than chief information officers (CIOs) by 2017—as predicted by Gartner?

is complaint mail  of lack of leads is real, and creates pressure on marketing to produce enough quality leads, in addition to their traditional branding and other intangible and immeasurable activities.   Marketing has pretty much been around forever in one form or another. Marketing was typically used to convince consumers to buy the product and then keep on buying (i.e., to “seduce and keep” the consumer). Over the past few years, the methods of marketing have changed and improved, in great part owing to Read More

New Internet Appliances Coming from Compaq


Compaq has jumped into the home Internet Appliance game with its latest iPAQ offering. Is this a continuation of computer manufacturers attempting to create a market?

is complaint mail  MindSpring/EarthLink, forget MediaOne. This is the same complaint we had about the i-opener - a captive ISP setup. If we were resource constrained , otherwise known as strapped for cash , we'd get an eMachines low-end model with a 15 monitor, and pick our own ISP. (No endorsement of eMachines is implied, they are just the best-known low-price PC manufacturer.) Read More

Marketing Automation: Coming of Age Slowly


Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given marketing has a unique vantage point in any enterprise to understand the customer needs, buying behavior, and value perception.

is complaint mail  with customers, whether that is registering a complaint in call center, closing a sale, or responding to a customer or prospect's query. The irony is that these transactions are often left to languish in multiple database islands dispersed around the organization, and not used to refine marketing campaigns or to improve customer service. Marketing is possibly the only remaining major business function yet to revise its core processes so it can take advantage of IT that can cut time, costs, and improve Read More

IronPort E-mail Authentication


Most spam, viruses, phishing, and e-mail denial-of-service attacks can be traced back to a single common cause: lack of e-mail protocol authentication. This lack of authentication means that a receiving mail server cannot reliably verify that a particular message is in fact from the sender it claims to be from, making it harder to distinguish friend from foe. Find out more about new standards that can help.

is complaint mail  that a particular message is in fact from the sender it claims to be from, making it harder to distinguish friend from foe. Find out more about new standards that can help. Read More

$40 Billion Is Being Wasted by Companies without Product Information Management Strategies-How Is Yours Coming Along?


Information errors are costing retailers and manufacturers a lot of money. Studies show that billions of dollars are wasted because of invoice errors caused by bad data. Most agree that eliminating product information errors will save money, but many of those same believers are not rushing to solve the problem. Why?

is complaint mail  40 Billion Is Being Wasted by Companies without Product Information Management Strategies-How Is Yours Coming Along? Introduction Information errors are costing retailers and manufacturers a lot of money. In fact, a 2002 study from A.T. Kearney estimated that $40 billion dollars (USD) per year are wasted because of invoice errors caused by bad data. Most agree that eliminating product information errors will save money, but many of those same believers are not rushing to solve the problem. Why? A variety Read More

Mirapoint Adds Web-Mail Client to Messaging Appliance Line


Given that the SP can host well over 200,000 mailboxes, the cost of the WebMail Direct option is minimized to approximately .16 cents a mailbox (bringing the total cost of a mailbox, including hardware to just shy of .80 cents (US).

is complaint mail  or not the browser is Java enabled. Market Impact Well, what else is new, everyone else has a web mail client, so Mirapoint does too. But Mirapoint does it with a twist, the WebMail Direct Client will be accessible from any web browser, regardless of Java or frames support. The interface appears to be much like the majority of WebMail clients out there, but is clean, easily navigable and user friendly. One of the key selling points, which Mirapoint is touting, is the reduced processing overhead due to Read More

PROMYS Is Now TEC Certified


I'm pleased to announce that the PROMYS project portfolio management for professional service automation (PPM for PSA) solution is now TEC Certified. TEC Certification is an impartial review that verifies a software product's ability to address real-world business processes. This review includes a formal product demonstration, which gave me the chance to see the product up close and in depth.

is complaint mail  Is Now TEC Certified I'm pleased to announce that the PROMYS project portfolio management for professional service automation (PPM for PSA) solution is now TEC Certified. TEC Certification is an impartial review that verifies a software product's ability to address real-world business processes. This review includes a formal product demonstration, which gave me the chance to see the product up close and in depth. I'll be publishing full details in an upcoming Certification Report, but I just wanted Read More

What Is Reporting? The Answer Might Surprise You


For medium-sized companies and large enterprises, reports typically are generated through reporting software. At its core, a report is simply a representation of that data. What reporting software boils down to is an application that pulls data from a repository and displays it in some meaningful way. Companies can now present their data—more kinds of data—with greater ease. Download this white paper to learn more.

is complaint mail  Is Reporting? The Answer Might Surprise You For medium-sized companies and large enterprises, reports typically are generated through reporting software. At its core, a report is simply a representation of that data. What reporting software boils down to is an application that pulls data from a repository and displays it in some meaningful way. Companies can now present their data—more kinds of data—with greater ease. Download this white paper to learn more. Read More

Is Your Business Ready for ERP?


While small businesses may be able to get by with spreadsheets, growing enterprises need to adopt new, better-suited technology such as enterprise resource planning (ERP). This white paper examines key questions such as: How do we know we need a new ERP system? What are most important factors to consider in a modern ERP selection? Download this white paper now, for answers to these questions and more.

is complaint mail  Your Business Ready for ERP? While small businesses may be able to get by with spreadsheets, growing enterprises need to adopt new, better-suited technology such as enterprise resource planning (ERP). This white paper examines key questions such as: How do we know we need a new ERP system? What are most important factors to consider in a modern ERP selection? Download this white paper now, for answers to these questions and more. Read More

CMS Is to Content as SOA Is to Enterprise Applications


There’s no disputing the fact that content management systems (CMS) and service-oriented architecture (SOA) are closely related. From reuse, the ability to loosely couple service and functions, to being able to combine services into a new form, SOA and CMS share many common threads in the enterprise world. Find out how the forces that have made SOA so important today are now doing the same for CMS in web site management.

is complaint mail  Is to Content as SOA Is to Enterprise Applications There’s no disputing the fact that content management systems (CMS) and service-oriented architecture (SOA) are closely related. From reuse, the ability to loosely couple service and functions, to being able to combine services into a new form, SOA and CMS share many common threads in the enterprise world. Find out how the forces that have made SOA so important today are now doing the same for CMS in web site management. Read More

E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

is complaint mail  of Adobe Reader. Emailtopia is the leading provider of software and services for managing corporate email infrastructures. Providing email solutions since 1997, emailtopia has a distinguished client base that span multiple verticals including financial services, banking, retail, insurance, and government agencies. emailtopia's flag ship product, Response Manager , allows companies to manage, track and store emails with partners and customers. Source : emailtopia Resources Related to Email Messages : Read More

ViryaNet G4 Is Now a TEC Certified Field Service Management Solution


Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration.

is complaint mail  G4 Is Now a TEC Certified Field Service Management Solution Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution, available for evaluation online in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers.   ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, Read More

TOTVS Protheus ERP Is Now TEC Certified


The most recently certified enterprise resource planning (ERP) software product by TEC analysts is offered by the Brazilian company TOTVS and is called Protheus. Although the vendor is not very well known in the North American and European markets, it is extremely well represented in the corporate solutions market of Latin America, particularly in Brazil, where the vendor holds nearly 50% of the

is complaint mail  Protheus ERP Is Now TEC Certified The most recently certified enterprise resource planning (ERP) software product by TEC analysts is offered by the Brazilian company TOTVS and is called Protheus. Although the vendor is not very well known in the North American and European markets, it is extremely well represented in the corporate solutions market of Latin America, particularly in Brazil, where the vendor holds nearly 50% of the entire business applications in use. Its influence in other countries in Read More