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Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software
When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS

is made a linking verb  in a Challenging Economy: Online (Software as a Service) versus Traditional Software When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS) offers many advantages over traditional software, especially in terms of the on-going costs of maintaining and upgrading systems. Learn how passing those burdens on to a SaaS vendor can help your company focus on optimizing efficiency, productivity, and Read More...
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » is made a linking verb


J.D. Edwards - A Collaboration Thought Leader Or A Disguised ERP Follower? Part 2: Evaluating J.D. Edwards
Like most of its peers, J.D. Edwards is hoping to rebound by focusing on Internet collaboration and extended-ERP applications. The company has also

is made a linking verb  Its ActivEra product suite is the result of industry leaders forming alliances to deliver a full range of best-of-breed Internet based solutions. J.D. Edwards recognizes these partnerships are essential. It has made a strong commitment to only two EAI vendors, webMethods and Netfish. The company will be much more in control of the arrangements by licensing source code, which is by far more efficient and reliable than liaising with a slew of vendors that provide similar integration systems. From hosting Read More...
A How-to Guide for a Radio Frequency Identification Site Survey
As organizations prepare for a radio frequency identification (RFID) implementation, they often don't understand the preliminary work necessary to begin the

is made a linking verb  where a particular frequency is already being used. A site survey answers many questions that may arise on the IT side of an RFID implementation. It also provides a road map for reader placement, backscatter, and power requirements for new network equipment, both electrically and network architecture–wise. Interference from other radio equipment (AEN) and RF coverage of signal density is measured to aid in the RFID implementation. Network infrastructure upgrades, if required, may impact the timeline Read More...
Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start
In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication

is made a linking verb  as a company that is both highly innovative and easy to do business with. A New Generation of Sales Configuration Solutions Emerges A technology-driven wave of modernization has made possible a new generation of configuration solutions that make it much faster and easier to create and manage service offerings. These solutions leverage service-oriented architecture (SOA) and rich Internet application concepts to help companies increase their business agility and more efficiently manage their ongoing Read More...
PeopleSoft: No More a Humble Kid From a Rough Neighborhood?
PeopleSoft has been on a quest to dramatically improve its customer service & support by weeding out its 3rd-party consulting partners. PeopleSoft also has a

is made a linking verb  the past year and is instituting a new certification program for nearly 12,000 individual consultants because of customers complaints about bad service and improper handling of software installation and configuration. The company officials said only 34 of 96 firms remain on the vendor's preferred-partner list. PeopleSoft will require better training for individually certified third-party consultants beginning in October. In addition, the vendor has bolstered its consulting division, PeopleSoft Read More...
6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

is made a linking verb  of the Customer This is made possible because an effective CRM solution integrates disparate customer databases across the enterprise to deliver a single, consolidated view of the customer. By amalgamating the details of every customer interaction across every touch point in the company, the system ensures that agents have access to a complete history for each customer. We know that in order to build successful and profitable relationships with clients, understanding their investment objectives and Read More...
ILM as a Journey: Moving Towards Storage as a Service
Technology decision-making in larger organizations is about making existing IT platforms as efficient as possible. However, there are weaknesses in the day-to

is made a linking verb  decision-making in larger organizations is about making existing IT platforms as efficient as possible. However, there are weaknesses in the day-to-day operation of such environments, particularly in storage and information management. Positioning information lifecycle management (ILM) in the context of infrastructure management provides an understanding of where we are today—and of how much further there is to go. Read More...
A Traditional
Rather than pursuing the usual route and writing our opinions and analyses of major market trends and then giving the pertinent vendors a chance for a factual

is made a linking verb  this. As our focus is to lower TCO, we offer fully integrated ERP releases to best serve our customers' interests. We're preparing for vertical editions of our ERP software that will offer integrated add-ons (industry specific processes for instance) that would be soft leap upgrades on top of Sage ERP X3. These vertical applications will be made available to partners and customers to help them build specialized applications, specific to their business or industry. The pick and choose approach is still Read More...
Leveraging Technology to Maintain a Competitive Edge during Tough Economic Times --A Panel Discussion Analyzed Part One: Introduction
Follow up with analysis on the recent executive panel titled

is made a linking verb  out where enterprise software is going in the next five years, and how it can make or break their profitability and market share. The panel, which was moderated by Josh Greenbaum, included the following participants: Barry Wilderman; Peggy Smedley, president and editorial director, Start Magazine ; Dave Turbide; an independent consultant and renowned columnist for magazines such as The Manufacturing Systems ; and Predrag Jakovljevic, research director at TEC. In preparation for the event, we polled the Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

is made a linking verb  that our win/loss ratio is around 40%. We see a deep dichotomy in the types of solutions offered for field service. Some solutions focus on managing the operation; that is, decisions are made manually, but they are made using software that automates the gathering and distribution of data and decisions and automates the workflow steps resulting from any decision made. Other solutions both manage the operation and automatically make decisions—so any new data may automatically trigger algorithms that make Read More...
A Quiet ERP Vendor Merger That’s Worth a Closer Look
The CMS Software-XKO Software merger into Solarsoft Business Solutions offers proof that smaller enterprise resource planning vendors are not extinct yet

is made a linking verb  and software engineering, which is reflected in the standing of its flagship IBM iSeries -based ERP product CMSi5 , and the much newer CMSm5 , built using the latest Microsoft .NET Framework technologies. The other merging party was XKO Software Limited ( http://www.xko.co.uk ), which had, since 1981 (albeit not always under same name, shape, and form) been a supplier of midrange ERP systems to over 1,000 manufacturers, distributors, and merchants in the UK and Europe. XKO offers applications that cater Read More...
Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis
An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing

is made a linking verb  50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol SAP. Source : SAP Resources Related to Customer relationship management (CRM) : Customer relationship management (CRM) (Wikipedia) Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis Customer Strategies is also known as : Customer Strategies , Customer Strategy Reports , Customer Strategies Customer Satisfaction , Approach to Customer Strategy , Read More...
Case Study: How a Midsized Company Saved over $870,000 on a $3 Million Microsoft Enterprise Agreement, in Less Than Three Weeks
In 2004, Microsoft offered a midwestern-US-based financial services corporation a range of options to renew and replace its existing enterprise agreement. But

is made a linking verb  a $3 Million Microsoft Enterprise Agreement, in Less Than Three Weeks In 2004, Microsoft offered a midwestern-US-based financial services corporation a range of options to renew and replace its existing enterprise agreement. But without the right negotiating skills, how could it be certain Microsoft’s offer was the most cost-saving approach? The company engaged an independent consulting firm, and in less than three weeks recognized savings of 28 percent on a $3 million (USD) agreement. Read More...
How to Survive a Software Selection Project When Your Boss Is a Sociopath
Is your boss the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the

is made a linking verb  Project When Your Boss Is a Sociopath Is your boss the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the position of having to defend your boss when talking to colleagues? Hello , your boss might be a sociopath. This may or may not be news to you. Time for a quick quiz. I am going to refer to your boss as “he,” but sociopathic tendencies are an equal-opportunity affliction, as you may know. Your Read More...
A CRM System Needs A Data Strategy
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact

is made a linking verb  the CRM tool, it is advantageous to store all customer information in a single place - rather than spread among marketing, sales or support databases, depending on which channel they used most recently. Universal access, where anyone in the organization can look at the same data, presents all departments a unified face of each customer. Likewise, customers should see but one, branded company regardless of how they made contact. To reflect a company's unique business outlook and preferences, the CRM Read More...

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