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CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document

is this a linking action  model of the organization? Is this the correct timing? Who is the sponsor? What is at stake? Before continuing this discussion regarding credibility, a note of caution is in order. It is possible to sell CRM within an organization through the energy and passion of one executive. Through sheer determination and zeal, a senior executive can push the initiative through implementation, but what happens after that? If the initiative is not founded on making CRM operational, then the great expectations are Read More
PPM for Internal Departments
A business practice that assists organizations to align their portfolio of projects with their business strategy. Typically IT departments employ an IT governance framework to ensure that their PPM...
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Documents related to » is this a linking action


Linking S&OP and CPFR (For Retailers' and Manufacturers' Sakes): An Executive Panel Discussion
My recent blog series on the JDA FOCUS 2010 user conference focused primarily on JDA Software’s strategy and product roadmap on the heels of its recent

is this a linking action  Therefore, I think manufacturing is changing a lot in this area. Sure, they would still love to have long runs, and if you're making boxes of household staples and necessities (e.g., Tide or Cheerios ), that is still feasible. But with fickle consumers running the show now, manufacturers are realizing that flexibility to respond to customer demand is more important than wringing that last cent out of production. Two other factors are forcing manufacturers to collaborate with retailers. First, with 20 Read More
10 Warning Signs that Your ERP System Is Killing Your Business
Today’s manufacturers face rising costs, increased competition, and changing customer requirements. If their enterprise resource planning (ERP) solutions are

is this a linking action  done via spreadsheets which is cumbersome. This is not acceptable in today's global marketplace. The Next Step Chances are, some or all of the issues described above ring true for your business. So what's your next step? Fortunately, a new breed of Software as a Service or SaaS ERP resolves these challenges so manufacturers can thrive by doing what they do best and not writing and maintaining software. Plex Online is SaaS technology offering robust ERP/MES functionally without the need for expensive Read More
SAS and Action-Oriented Business Processes: Alliances, Partnerships, and Acquisitions
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought out companies, have been key for

is this a linking action  from SAS and Amdocs is the Customer Profitability and Segmentation solution. It offers augment the ability of CSPs to make and execute decisions by looking at customers' behavioral drivers thereby creating a personalized and differentiated customer experience. Other solutions, such as churn management predictive modeling are also forthcoming. In addition to joint products, SAS will also take over Amdocs' current marketing campaign management application. Amdocs will encourage dozens of its campaign Read More
AuraPortal: A BPM Vendor Worth Checking Out
AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT

is this a linking action  the input of fields is completed). This ability to generate new forms on the fly can be rules-based as well. Based on the information entered, more screen regions or divisions (fields and information) can be displayed. When opening a Task, the related Form contains all the fields and information required for the activity to be carried out by the user (so the user does not need to exit the Task to look for information elsewhere). One Task may contain several Dynamic Forms, which are designed with the form Read More
Microsoft And Great Plains - A Friendship That Turned Into A Marriage
Software giant Microsoft treated itself with a $1.1B Christmas present; it announced an agreement to acquire its long-term partner Great Plains Software, a

is this a linking action  part of the question is a no-brainer; we could not think of a better back-office acquisition candidate at this stage (although the fact remains that Microsoft could have bought Great Plains for almost half the price a few months ago, see Has Market Been Too Harsh On Great Plains? ). Great Plains has established itself as a leader in the mid-market business application market in the past few years. The company, which sells its products completely through an indirect channel of 2,000 resellers, has more Read More
“It’s a Notebook!” “It’s a Paperweight!” “Wait - It’s Both!”
Some Toshiba notebook buyers got a nasty surprise when they found their Intel CPU had died. Will Toshiba switch from “Intel Inside” to “AMD Instead”?

is this a linking action  a string of issues is a symptom of deeper problems, so Intel management might want to investigate for more signs. AMD should respond to this issue by highlighting their performance. In addition, if they can positively compare their mobile systems' reliability to Intel's, they should milk it for all it's worth. User Recommendations For current Toshiba Tecra and Satellite customers: find out from Toshiba if your laptop is one of those affected. (Of course, some of you may have already found out the hard Read More
TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center
Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30

is this a linking action  Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30% compared with traditional, built-out data center power and cooling infrastructure. Avoiding overbuilt capacity and scaling the design over time contributes to a significant percentage of the overall savings. This white paper provides a quantitative TCO analysis of the Read More
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

is this a linking action  is Relative Importance, which is the percent of the total decision assigned to the selected criterion (in this case CRM Analytics). The current Relative Importance of CRM Analytics is 11.11%, as stated in parentheses below the X-axis. The Y-axis is the Weighted Average. The graph indicates that as the Relative Importance of CRM Analytics increases, the scores for Microsoft and Genesis Global Technologies decrease while the score for Exact Software increases. The graph also indicates that the rank of the Read More
Scala Shows Far More Than A Bit Of A Backbone Part 3: Challenges and User Recommendations
Although the value proposition offered by Scala should bode well to creating increased demand and acceptance of the Scala offering in the global SME market

is this a linking action  if the core product is an ERP system which by its very nature enables intrinsic collaboration (such as iScala), rather than a product which has to have modules added on to achieve the collaboration This is Part Three of a three-part note covering recent initiatives by Scala. Part One covered the initiatives. Part Two discussed the Market Impact. User Recommendations Scala's target market, general multi-site and multi-national enterprises with up to $1 billion in revenues and their divisions with up to 200 Read More
Leveraging Technology to Maintain a Competitive Edge during Tough Economic Times -- A Panel Discussion Analyzed Part Five: Profitability and Changing Existing IT Systems
Every technology deployment should be about improving business. Old software hardly ever dies; however, old technology may become too costly to operate, which

is this a linking action  predict the future, it is very difficult to execute this strategy effectively, and only the most resourceful or steadfast vendors are tipped as winners in the long run. As an object case, SAP 's three-tier client/server architecture introduced in 1992 provided the fundamental structure upon which client/server enterprise systems enabled information and process integration at the user, application, and data levels. The three-tier client/server architecture remains a highly-scalable framework which Read More
6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

is this a linking action  budgets are squeezed, there is an incredible opportunity for contact centres to bring home the bacon . This requires a recognition that, rather than just being a service and cost centre, the contact centre is the primary driver of customer loyalty and retention, and a key contributor to customer lifetime value and overall profitability. The contact centre might be refered to as a hub, but under no circumstances should it be an island. Its effectiveness relies on close links with the rest of the Read More
A CRM System Needs A Data Strategy
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact

is this a linking action  fact, a data strategy is needed to target and keep the right types of customers. For vendors and IT managers to help enterprise users, this is an overview of how they can develop and implement a data strategy to guide both the acquisition and retention phases of a marketing campaign - within which a CRM system can be optimally flexed. Supporting Acquisition The first goal in the acquisition phase must be deciding which prospects most closely match the profile of an ideal prospect. Cherry pick prospects Read More
A Veteran Enterprise Resource Planning Vendor Makes a SaaS-y Statement
Glovia International has launched the first full-fledged and versatile, manufacturing-oriented solution that is an on-demand, enterprise resource planning

is this a linking action  factor. This veteran vendor is Glovia International . In October of 2006, this subsidiary of Fujitsu Limited announced the opening of Glovia Services Inc . This new company may very well be the first provider of on demand, or SaaS, solutions created to assist small and medium businesses (SMBs) in the management of their manufacturing processes. Fujitsu, the parent company of Glovia International, is a well-known and well-established provider of solutions for information technology (IT) and communications Read More
A Veteran Mid-market ERP Vendor with a Pragmatic Vision Chimes In
Joining our growing list of vendors willing to provide their opinions and commentary on our thought-provoking questions on market trends, SYSPRO takes part in

is this a linking action  their leisure. The emphasis is to create an evolutionary process as opposed to a revolution. Constant, evolving change for the users as opposed to a big blast results in long-term, happy customers. TEC : Microsoft Desktop supremacy—solo, Duet, or can many still play at this game? SYSPRO : There is no doubt that Microsoft is supreme. At the same time, many can play at the game. Technological innovation can change overnight, especially on the desktop. The next best thing could be anybody's. I think many Read More

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