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PeopleSoft's Buying Momentum Goes On. Pageant Participants, Line Up Please! Part 1: Market Impact
The year 2001 was an exceptional year of financial performance for PeopleSoft, including record total revenue, record profit, and more than $500 million of

iso 9001 customer satisfaction  place. Moreover, the above ISO 9001 certification should alleviate the product upgrade anxiety that some customers might have voiced earlier in 2001 (see PeopleSoft Keeps Truckin' On A Potholed Road Ahead ). Also, its acquisition of Momentum seems to be at the right moment, as the $90 million cash transaction should not have a significant effect on 2002 revenue. However, it does remove any unneeded perception that creative', Enron-like accounting is being used to hide development costs. This concludes Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » iso 9001 customer satisfaction


Automotive Industry and Food, Safety, and Drug Regulations
Enterprise application providers wanting to address the distinct regulatory requirements of the automotive, food, safety, and life sciences industries need to

iso 9001 customer satisfaction  products. This section of ISO emphasizes that companies must ensure that both the parts and the processes meet customer requirements. This process approach to quality is not centered solely on documentation, but rather it focuses on customer satisfaction. Suppliers are required to show the processes' interactions from end to end, including inputs, outputs, and overall effectiveness. For instance, users should be able to automate paper-intensive revision processes within a document control module (or capab Read More...
Navigating Global Trade Waters
Vastera has gradually migrated to become more of a services company than a mere enterprise software provider. Over the last few years it has grown its global

iso 9001 customer satisfaction  Certifications Vastera has received ISO certification for fourteen Managed Services operations, including its sites in Southfield, Michigan and Ontario, Canada. The most recent additions were announced at the end of 2004, when eleven Managed Services operations in Mexico were certified in compliance with the International Organization for Standardization ( ISO ) 9001:2000 standard. Additionally, Vastera's Managed Services site in Bydgoszcz, Poland has also received ISO 9001:2001 certification. Founded in Read More...
In-house vs. Managed Services: 4 Key Questions You Need to Ask
Installing software and patch updates can be frustrating and time-consuming for IT staff and users alike. But it's critical to update your computers regularly

iso 9001 customer satisfaction  the industry. As an ISO certified organization, we have developed critical methods and procedures geared toward maintaining, securing, and enhancing your organization’s largest investments. Source : CommNet International Resources Related to Managed Services : Managed Services (Wikipedia) In-house vs. Managed Services: 4 Key Questions You Need to Ask Managed Services is also known as : Managed Services , Managed IT Services , IT Managed Services , Selling Managed Services , Managed Hosting Service , M Read More...
PLM as a Strategic Weapon: An Underlying PlanetPTC Live 2011 Theme - Part 2
Part 1 of this blog series talked about the major (blockbuster of a sort) announcements at PTC’s PlanetPTC Live 2011 annual user conference, which was held in

iso 9001 customer satisfaction  the operator, etc. The ISO 9001 standard’s compliance instills the need for PLM-MES integration to ensure whether “as-built” equals “as-designed.” But PTC does not seem too worried about its lack of MES offering as compared to Dassault, Oracle, SAP, and Siemens. The company believes that PLM/CAD is already a huge area to handle, and that hardly any customers have a single PLM/CAD provider, let alone PLM/CAD/MES. The reality is that most companies have not even standardized to one MES or ERP Read More...
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

iso 9001 customer satisfaction  relationship management evaluation center,manage relationships,relationship management system,supplier relationship management,relationship management application,relationship management software sales force automation, hosted crm, salesforce.com, sage crm, customer service, contact management, sales forecasting,customer management relationship,client relationship management,srm,crm,customer care and billing,quote to order,business relationships,customer relationship management. Read More...
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

iso 9001 customer satisfaction  customer relationship management, CRM tools, CRM introduction, sales force automation Read More...
Customer Profile: Graphicast, Inc.


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Customer Experience Management: Accelerating Business Performance
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus

iso 9001 customer satisfaction   Read More...
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

iso 9001 customer satisfaction   Read More...
Social Customer Suite
Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.

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Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

iso 9001 customer satisfaction  forecasting software,crm service,crm marketing,sales crm,customer strategy,customer surveys,sales management software,customer service survey,crm services,crm systems,customer segmentation,best crm,customer relationship software,crm implementation,customer service satisfaction Read More...
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

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Integrating Customer Relationship Management through Software As A Service
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite

iso 9001 customer satisfaction  customer relationship management,CRM,software as a service,SaaS,on-demand,integration Read More...
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

iso 9001 customer satisfaction  CRM,customer relationship management,Technological Solutions,CRM landscape,CRM application,crm implementation,crm integration,CRM projects,e-CRM,implementing a CRM application Read More...

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