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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 iso crm


Selecting Manufacturing ERP for ISO 26000 Compliance
This white paper discusses the compelling business reasons for industrial companies to pay close attention to ISO 26000 and the UN Global Compact. It also

iso crm  Manufacturing ERP for ISO 26000 Compliance This white paper discusses the compelling business reasons for industrial companies to pay close attention to ISO 26000 and the UN Global Compact. It also explores the different ways that enterprise software like enterprise resources planning (ERP) and enterprise asset management (EAM) can be leveraged to help document compliance with the various requirements of the ISO standard.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » iso crm

InterAction


Interface Software's InterAction is a flexible CRM platform that delivers relationship intelligence throughout a firm or organization. Because InterAction is accessible anytime, anywhere via an Internet browser or a Windows client, professionals can view and manage information however they choose--through knowledge management platforms, corporate portals, intranets, extranets, and wireless devices--while retaining control over their personal information and relationships.  

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Microsoft Adopts International Cloud Privacy Standard


Microsoft is the first major cloud provider to adopt the first international cloud privacy standard, developed by the International Organization for Standardization (ISO). Independent auditors recently verified that Microsoft Azure, Office 365, Microsoft Dynamics CRM Online, and Intune align to ISO/IEC 27018, which provides a uniform, international approach to protecting personally identifiable information (PII) in the cloud.

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FinancialForce.com Assuring the CFO’s Trust


Last week, FinancialForce.com, the cloud applications company formed as a joint venture between UNIT4 and salesforce.com, announced the availability of trust.financialforce.com, a resource for customers that describes the control processes, security, application quality, and platform monitoring environment that underpin all FinancialForce.com cloud business applications. Built on the Salesforce

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Ignify Inc.


Founded in 1999, Ignify is a privately-held ISO 9001 certified company focused on the mid-market and enterprise businesses and public sector organizations for ERP, CRM, Point of Sale (POS), Portals, and eCommerce implementations. Our Management team brings rich experience in several industries including manufacturing, retail, distribution, business software applications, and management consulting. Ignify has consistently been ranked in the fastest growing companies in the world Ranked in the Deloitte FAST 500 list in 2010, 2009 and 2008 Ranked in the Inc 500 in 2010 and 2009 Ranked in the Entrepreneur Magazine HOT500 in 2007 Ranked in the Software Magazine Top 500 Software Companies in 2010 In addition, Ignify has won several awards for technology innovation and excellence in delivery Ranked in the Red Herring Global 100 as the 100 most innovative companies in the world in 2011 Ranked in the Red Herring North America 100 as the 100 most innovative companies in North America in 2010 Selected as Microsoft Partner of the Year finalist in 2010 Ranked in the Microsoft Dynamics Inner Circle in 2009 Ranked in the top 5% of Microsoft Partners as part of the Microsoft Dynamics Presidents Club

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Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+


Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center

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Exactus CRM


EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base.  

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The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties


The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how.

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The Case for a New CRM Solution


CRM software has gone well beyond being a "good to have" capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.

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Aptean Pivotal CRM Certification Report


Pivotal CRM covers a wide range of real-life business challenges across all three areas of CRM—sales force automation, marketing management, and service management—and is easily configurable to customers’ specific industry, compliance, and local requirements. Pivotal CRM by Aptean is now TEC certified in the customer relationship management (CRM) software solution space—download the certification report now for in-depth product analysis and a comprehensive functionality comparison with the average CRM solution.

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CRM Buyers Guide


CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all aspects of the relationship with existing and prospective customers. Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This guide can help you find the right provider for your unique needs.

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