Abstract:
Why are some companies still managing their prices with spreadsheets—and leaving their single most important profit lever to such inadequate if not harmful practices? TEC principal analyst P.J. Jakovljevic finds out and sits down with two vendor execs to see how B2B pricing software allows companies to (...)
Excerpt related to
issue communication:
Why are some companies still managing their prices with spreadsheets—and leaving their single most important profit lever to such inadequate if no...
Published:
2012-01-16
Excerpt related to
issue communication:
... And as we broach the topic of communication, we also need to discuss exception management, since significant time is spent in issue handling (aka fire-fighting ...
Published:
2011-12-02
Abstract:
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers a (...)
Excerpt related to
issue communication:
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his ...
Published:
2011-10-27
Excerpt related to
issue communication:
... Solutions was founded in 1995 to offer call center and issue management software ... routing social interactions, just as any other type of communication might be ...
Published:
2011-10-24
Abstract:
TEC research analyst Jorge Garcia explains why for a data governance initiative to be successful, it must be understood as a key business driver, not merely a technological enhancement. Many companies are finally treating their data with all the necessary data quality processes, but they also need to alig (...)
Excerpt related to
issue communication:
TEC research analyst Jorge Garcia explains why for a data governance initiative to be successful, it must be understood as a key business driver, n...
Published:
2011-10-14
Excerpt related to
issue communication:
... BI vendors Roambi and VisualKPI, reviewed in the last issue of this ... hypertext transfer protocol secure (HTTPS)/secure socket layer (SSL) communication protocols ...
Published:
2011-08-12
Excerpt related to
issue communication:
... Email as the primary means of communication is giving way to real-time ... social innovation process, there would be the following steps: an issue identified, an ...
Published:
2011-07-28
Excerpt related to
issue communication:
... agents’ errors and repeated service resulting in issue resolution calls ... for receiving inconsistent support across available service communication channels (ie ...
Published:
2011-06-20
Excerpt related to
issue communication:
... office and require some thought are a huge issue overloading many ... This consistent centralized communication should eliminate the guesswork and duplicate (or ...
Published:
2011-06-07
Excerpt related to
issue communication:
... There is direct communication into the ERP system interfacing directly to Oracle’s ... appropriate print language (eg, IPL, ZPL, MPL, etc) and issue the print ...
Published:
2011-05-23
Excerpt related to
issue communication:
... and I for one dread calling my Internet service provider (ISP) about any support issue. ... tool for Sage is that it opens up a line of communication between the ...
Published:
2011-05-02
Excerpt related to
issue communication:
... Of course, we aim to address that last issue very soon. ... Our current focus is to capture all human interaction and communication around the product development ...
Published:
2011-04-18
Excerpt related to
issue communication:
... There is a bi-directional communication between IBM’s WebSphere Commerce Server ... Manhattan may approach this issue differently than others, but is believes ...
Published:
2011-04-13
Excerpt related to
issue communication:
... ERP solution, gap analysis, benefits expectation management, communication and visibility ... I hadnt considered this issue of the unions getting involved, but once ...
Published:
2011-02-17
Excerpt related to
issue communication:
... of information on the mobile device—a feature that may enhance communication using the ... this (1st with iPhone, iPad, Android Bi solution) The real issue as I ...
Published:
2011-02-14
Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity, efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, (...)
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issue communication:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity, efficiency, and customer ...
Published:
2011-01-05
Excerpt related to
issue communication:
... In addition to better communication between departments, most businesses see increased forecast ... alert the S&OP cross-functional team when there’s an issue. ...
Published:
2010-12-16
Excerpt related to
issue communication:
... contact, enablement of new channels (online commerce), and more effective communication. ... & news - News about Performance based SEO issue #1 - Performance based ...
Published:
2010-09-28
Excerpt related to
issue communication:
... benefits come from having a single location for task communication (a so ... a store-specific locally attuned content, and from systematic issue escalation and ...
Published:
2010-08-12
Abstract:
ERP vendor UNIT4 has joined the discussion on the topic of its current state of affairs. Rather than pursuing the usual route of writing analyses of major market trends, I’ve decided to ask vendors about their opinions and approaches. UNIT4 has joined the discussion on the topic of its current state of (...)
Excerpt related to
issue communication:
ERP vendor UNIT4 has joined the discussion on the topic of its current state of affairs. Rather than pursuing the usual route of writing analyses o...
Published:
2010-08-04