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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 issue tracker starter kit


Sitecore Announces Social Starter Kit and Social Connected
During the Sitecore Symposium North America, Sitecore presented two new applications aimed at marketers interested in integrating customer engagement management

issue tracker starter kit  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

HCIMS - Help Desk RFI/RFP Template

Issue Management, Inventory and Audit, Knowledge Management, and Product Technology 

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Stalled Oracle Fumbling For A Jump-Start Kit Part 1: Recent Events


While Oracle's declining revenue and profit continue across main businesses, SAP and Siebel have been extending their leads in respective enterprise application markets, while PeopleSoft has been anticipating turning on the overtaking flashing indicators.

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Intel Faces 820 Chipset Problems (Again)


In the latest round of setbacks to beset Intel’s performance-oriented 820 chipset, the manufacturer announces a recall of nearly a million motherboards shipped in 1999 & 2000.

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Meat and Seafood Traceability: A Weighty Issue


Traceability is among the top priorities of meat and seafood processing companies, and they need solutions. This white paper shares best practices on traceability and recall readiness—specifically around the management of product types unique to your industry such as catch-weights and by-products, and how technology can help you meet these unique requirements. Get the details and know the industry-specific functionality you need to be able to meet the traceability requirements unique to the meat and seafood processing business.

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Mid-size Companies Have Full-size IT Issues


Information technology product selection is one issue that does not scale up or down with the size of the enterprise. The breadth and seriousness of issues that must be managed by the Information Systems Departments of mid-size companies are the same as those of larger corporations with more people and funding resources to apply to them.

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Project Management Communication: Developing a Plan (Part 2 Of 3)


Frequently when project teams convene to discuss post-project reviews, project team members feel that if communication had been better, the project would have gone smoother. The reason communication in project management is crucial is because it can impact a project’s success, and it is very important that project managers use the right types of communication during a project.Types of

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Integrating All Information Assets Part Two: Why is integration an issue?


Successful e-businesses of the future will be those who treat e-business as the collection of processes, which allow multiple companies to work cooperatively and collaboratively to produce a seemingly seamless integration of businesses operating as a virtually vertical enterprise. And with this integration of business processes comes the requirement to integrate disparate business applications. This is an excerpt from the book ERP Optimization (Subtitle: Using Your Existing System to Support Profitable E-Business Initiatives).

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Integrating All Information Assets Part One: Why is integration an issue?


More and more companies today face a significant challenge in integrating multiple business applications. This is the natural result of fewer companies running a single, all encompassing business application, either in a lone facility or across multiple sites of a multinational, multi-organizational enterprise. The inability to integrate leaves an incomplete or disjointed view of your enterprise. This is an excerpt from the book ERP Optimization (Subtitle: Using Your Existing System to Support Profitable E-Business Initiatives).

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Adaptive Planning Recession Kit


A volatile economy demands superior financial planning and management. Adaptive Planning’s Recession Survival Kit is designed for planning during difficult times. It allows companies to quickly and successfully gain control of their financial outlook, evaluate the potential business and cash impacts of strategic and tactical actions, and reset financial plans to deal with a global downturn. And it goes live in under a week.

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OneDesk


OneDesk Inc. provides products that help companies realize the benefits of social product development, co-creation, and customer-driven innovation. Its blended suite of cloud-based applications incorporates tools including customer feedback management, innovation and ideas management, customer service and help desk, requirements management, project management, release management, and issue tracking. 

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Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

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